HRMT19023 - Conflict and Negotiation

General Information

Unit Synopsis

One of the most challenging tasks confronted by university graduates working in human resources is the management of conflict and effective practice of negotiation. Accordingly, as a graduate, you will required some fundamental skills from the very start of your career. These include the ability to apply basic psychological principles when dealing with people, the ability to prepare and conduct effective negotiations, and the ability find productive solutions in conflict situations. This unit is designed to provide you with the opportunity to build upon theory from earlier units, and to acquire conflict resolution skills that will be applicable in the workplace.


Level Undergraduate
Unit Level 3
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Pre-requisite: HRMT11011

In addition, a sound knowledge base demonstrated by 72 credit points (undergraduate units)

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 1 - 2023

Term 1 - 2023 Profile
Term 3 - 2023 Profile

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Practical Assessment 25%
2. Reflective Practice Assignment 35%
3. Report 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

To view Past Exams, please login
Previous Feedback

Term 1 - 2021 : The overall satisfaction for students in the last offering of this course was 4.3 (on a 5 point Likert scale), based on a 40% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Student feedback
Opportunities to interact with the unit coordinator online were useful.
Regular 'drop-in' sessions will be used to ensure students always have an opportunity to interact with the uni coordinator.
Action Taken
Drop in sessions were scheduled throughout the term, however, uptake from students was extremely low, with most sessions having no students show up. However, these drop in sessions will continue to be offered, especially if the unit is to continue to be offered in online only mode.
Source: Student feedback and personal reflection
The online negotiation simulation again received very positive responses from students, and was an effective way to develop practical skills
Maintain the online negotiation simulation activity.
Action Taken
This activity continues to be very well-received by the vast majority of students.
Source: Unit coordinator reflection
Assessment case studies/themes need to be refreshed.
Assessment tasks to be updated and new cases developed to minimise risks of students contract cheating by finding old assessments online.
Action Taken
Source: Student evaluation
Response rate to student evaluation is low.
Give students a personal reminder about the unit evaluation during the online negotiation activity where all students will be engaged in face-to-face communication with the unit coordinator.
Action Taken
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Analyse the theory underpinning effective communication in an organisational environment
  2. Apply basic psychological principles of communication to workplace situations such as interviews, consultations, negotiations, and meetings
  3. Analyse the theory underpinning successful negotiation
  4. Use effective techniques to plan, prepare, and conduct negotiations
  5. Analyse the theory underpinning conflict resolution in the workplace
  6. Apply basic conflict resolution techniques and principles in practical scenarios

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Practical Assessment
2 - Reflective Practice Assignment
3 - Report
Alignment of Graduate Attributes to Learning Outcomes
Introductory Level
Intermediate Level
Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
5 - Team Work
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
Alignment of Assessment Tasks to Graduate Attributes
Introductory Level
Intermediate Level
Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9 10
1 - Practical Assessment
2 - Reflective Practice Assignment
3 - Report