MGMT19105 - Quality Management

General Information

Unit Synopsis

This unit provides an overview of all quality dimensions and elements in regards to production of goods and services. It focuses on the theories of quality management and principles of total quality management in a practical real world setting. This unit discusses the importance of global perspectives of competition, customer satisfaction, ethics and corporate social responsibility, organisational culture, employee empowerment and teams in relation to quality management and total quality systems. Selected quality tools and techniques for planning, controlling and improving quality such as statistical process control are addressed. Quality standards and ISO9000, implementation of total quality systems and continual improvement approaches are discussed.

Details

Level Undergraduate
Unit Level 2
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Prerequisite: Minimum of 24 credit points

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 2 - 2021

Term 2 - 2021 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2021 Profile
Brisbane
Online
Term 2 - 2022 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2022 Profile
Brisbane
Online

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Online Quiz(zes) 20%
2. Written Assessment 30%
3. Written Assessment 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

To view Past Exams, please login
Previous Feedback

Term 2 - 2020 : The overall satisfaction for students in the last offering of this course was 4.3 (on a 5 point Likert scale), based on a 55.81% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Student feedback - Have your say survey
Feedback
Student quote: "The best aspect of this unit was learning about quality management, and it's application because, because it helped to understand how issues can be solved in a business and how to go about doing it."
Recommendation
It is recommended that the unit continues its focus on total quality management principles, prerequisites, process, tools and techniques and their practical application.
Action Taken
The unit has continued to offer industry-led and innovative content to improve students' learning experience
Source: Student feedback - Have your say survey
Feedback
Student quote: "The assessments were sensational, learnt a heap in putting theory into practice! So much so that the business I did my assessments on I am going to help put a QMS in place! I get to help do the real thing!"
Recommendation
It is recommended that the unit continues its focus on total quality management principles, prerequisites, process, tools and techniques and their practical application.
Action Taken
The assessments continue to include application of theory in the real world situation.
Source: Student feedback - Have your say survey
Feedback
Student quote: "I appreciated the value (20%) of the online quiz assessment. I was really pleased with the how Assessment 2 and 3 allowed me to apply what I had learnt through the course."
Recommendation
It is recommended that the unit continues to include a blend of theoretical and applied learning assessments. This includes having concept knowledge testing quizzes (20%) followed by applied learning assessment 1 (30%) and assessment 2 (50%).
Action Taken
The unit continues to include a blend of theoretical and applied learning assessments
Source: Have your say
Feedback
I have learned about total quality within an organization. The unit helped me to get an overall idea of how total quality management plays a major role in todays businesses.
Recommendation
The unit coordinator should continue to update the assessments linking recent industry issues with theoretical knowledge of total quality management.
Action Taken
Nil.
Source: Have your say
Feedback
This was a thorough and engaging unit. I found the resources useful in my understanding of the course content, and overall I was satisfied that I learned a great deal from this unit.
Recommendation
Students are quite happy with the available resources. However, it is recommended that the resources should be updated in each term to bring in recent perspectives.
Action Taken
Nil.
Source: Have your say
Feedback
Found workshop sessions very interesting
Recommendation
The workshop materials should be updated each term including recent business problems and their reliable solutions.
Action Taken
Nil.
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Explain the importance of quality management to organisations in a global context.
  2. Discuss the principles and philosophy of quality management and total quality management.
  3. Apply quality management tools and techniques.
  4. Analyse the need for technical quality deployment (tools and techniques) and quality competence development (people) within organisations.
  5. Critically assess quality attributes of goods, services and processes.
  6. Design and appraise quality management programs.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Online Quiz(zes)
2 - Written Assessment
3 - Written Assessment
Alignment of Graduate Attributes to Learning Outcomes
Introductory Level
Intermediate Level
Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
6 - Information Technology Competence
8 - Ethical practice
Alignment of Assessment Tasks to Graduate Attributes
Introductory Level
Intermediate Level
Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9
1 - Online Quiz(zes)
2 - Written Assessment
3 - Written Assessment