MRKT19031 - Consumer Behaviour

General Information

Unit Synopsis

Consumer Behaviour is the study of individual, group, and organisational processes involved in selecting, securing, and using products and services. Understanding why, what, and how consumers purchase is fundamentally critical to marketers and policymakers. In this unit you will examine both the internal and external factors that influence buyer behaviour using consumer decision making models as a framework. Furthermore, you will develop critical understandings on elements from psychology, sociology, social anthropology, marketing and economics relating to the decision-making processes of buyers, as well as the roles emotions and cognitions play in buying behaviour.


Level Undergraduate
Unit Level 2
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Prereq of MRKT11028 or MRKT11029

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 2 - 2023

Term 1 - 2024 Profile

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Online Quiz(zes) 20%
2. Presentation 30%
3. Written Assessment 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

To view Past Exams,
please login
Previous Feedback

Term 1 - 2023 : The overall satisfaction for students in the last offering of this course was 100.00% (`Agree` and `Strongly Agree` responses), based on a 14.04% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Student feedback
Students appreciated the help provided for the assessments, particularly the assessment tips designed for them.
The teaching staff will continue to provide timely and efficient assessment support for the future students of this unit, in order to facilitate them to develop the best understanding of all critical aspects of the assessments.
Action Taken
The teaching staff offers one-on-one consultations to students who need additional assistance or have specific questions related to the assessments throughout the term.
Source: Student feedback
Students appreciated the unit coordinator's feedback and constant check-ins, as well as her availability and accessibility.
Continue to strongly support and engage students to ensure that the assessment requirements of this unit are clear.
Action Taken
The UC ensures that regular consultation times are scheduled to address any queries or concerns related to assessments. These sessions were held in person or virtually to accommodate all students.
Source: Self reflection
While the range of resources provided assisted learning, there is a preference for a more directed learning guide.
The unit coordinator will provide more assessment exemplars and resources for further clarification regarding the assessment task.
Action Taken
Utilise a diverse range of learning resources, such as lecture notes, e-books, presentations, practice tests, research papers, academic journals and online platforms, etc. to support students' understanding of critical assessment aspects.
Source: Student feedback
Convenient to reach out and discuss assignment tasks.
The unit coordinator should set up an online drop-in session or use any online platform where students can easily access their consultation time and schedule one-on-one meetings with the UC flexibly. This ensures that the coordinator has dedicated time to focus on each student's queries individually.
Action Taken
Source: Self refelction
Quick assistance when needed.
If feasible, respond to student emails promptly, especially during peak assignment periods. This helps students feel that their questions and concerns are valued and that they can get quick assistance when needed.
Action Taken
Source: Self refelection
Providing effective feedback
Whenever possible, customise the feedback by using the students' names, which can foster the students' feeling of connection and individualised attention.
Action Taken
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Assess the contributions of social sciences in the development of consumer behaviour principles
  2. Identify critical situational influences that shape purchase and consumption decisions of consumers
  3. Apply models of consumer decision making to specific examples of consumer behaviour
  4. Evaluate the influences of internal and external factors on thoughts, feelings, and actions of consumers
  5. Outline how consumer behaviour principles can be used as conceptual frameworks for developing effective marketing strategies.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Online Quiz(zes)
2 - Presentation
3 - Written Assessment
Alignment of Graduate Attributes to Learning Outcomes
Introductory Level
Intermediate Level
Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
7 - Cross Cultural Competence
Alignment of Assessment Tasks to Graduate Attributes
Introductory Level
Intermediate Level
Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9 10