SOWK11015 - Professional Communication in Human Services

General Information

Unit Synopsis

This unit introduces students to professional communication skills within social welfare work and the human services industry. Students will acquire knowledge about the cultural context of communication. Students will develop an understanding of the nature and contexts of professional helping relationships and how these differ from non-professional relationships; the importance of the working alliance and communication; the use of self; and how to facilitate self-determination when communicating. Students will develop practical skills and knowledge in professional active listening skills, and in reflective practice and writing. Students will be required to participate in assessable tasks in the relevant residential to complete the requirements of this unit.

Details

Level Undergraduate
Unit Level 1
Credit Points 6
Student Contribution Band 1
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites There are no pre-requisites for the unit.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School Compulsory Residential School
View Unit Residential School

Unit Availabilities from Term 2 - 2020

Term 1 - 2021 Profile
Mixed Mode

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. On-campus Activity 0%
2. Practical and Written Assessment 60%
3. Written Assessment 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

To view Past Exams, please login
Previous Feedback

Term 2 - 2019 : The overall satisfaction for students in the last offering of this course was 4.1 (on a 5 point Likert scale), based on a 46.81% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Have my Say Survey
Feedback
Students enjoyed the residential and skill development.
Recommendation
Continue to provide the skills workshops in residential.
Action Taken
This continues to be provided.
Source: Have my Say Survey Email Face to face
Feedback
Students reported that the audio visual preparation and submission was challenging and could have been better supported.
Recommendation
Provide more instructions on how to submit the audio visual. This can be embedded in the unit.
Action Taken
This was better supported in moodle however students still struggled with doing this but did appear unhappy about this.
Source: Have Your Say
Feedback
Students reported that the residential was too early in the term and there was insufficient learning prior.
Recommendation
The timing has been changed to allow students to be better prepared to learn
Action Taken
Nil.
Source: Have Your Say
Feedback
Students reported that they were unhappy with the assessment return time frame
Recommendation
The submission and return date are going to be changed when the unit is delivered in Term 1
Action Taken
Nil.
Source: Have Your Say
Feedback
Students report that the assessment requirements were unclear.
Recommendation
Currently there are individual zoom sessions that address each of the assessments and the requirements; written Hints and Tips of how to address the requirements; and ALC support embedded in the unit that are tailored around each assessment item. However, the assessments are being modified and reduced in number, to increase focus on some key skills and knowledge that students are required to develop.
Action Taken
Nil.
Source: Email feedback
Feedback
Students stated that feedback for assessments was useful and comprehensive.
Recommendation
Continue to provide relevant and comprehensive feedback.
Action Taken
Nil.
Source: Email feedback
Feedback
Students stated that the unit was well supported and they enjoyed the learning.
Recommendation
Continue to provide a range of resources to engage students in the learning.
Action Taken
Nil.
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Describe the distinctive context and characteristics of professional helping in social work and human services contexts
  2. Describe the importance of the working alliance; self-determination and the use of self; when communicating in a professional context
  3. Demonstrate effective professional listening and active listening communication skills
  4. Demonstrate the ability to reflect on professional active listening communication skills and use reflective writing to critique skill development
  5. Describe the application of cross cultural awareness and knowledge when communicating with culturally diverse groups, including Australian Aboriginal and Torres Strait Islanders.

Australian Association of Social Workers

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - On-campus Activity
2 - Practical and Written Assessment
3 - Written Assessment
Alignment of Graduate Attributes to Learning Outcomes
Introductory Level
Intermediate Level
Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
5 - Team Work
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
Alignment of Assessment Tasks to Graduate Attributes
Introductory Level
Intermediate Level
Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9
1 - On-campus Activity
2 - Practical and Written Assessment
3 - Written Assessment