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Certificate II in Retail Services (SIR20216)

Course summary

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Business, Accounting and Law
Skill Area
AQF Level Level 2: Certificate II

Entry Requirements

There are no entry requirements for this course.

Student Outcomes, Career Opportunities and Occupations

Possible job outcomes include frontline team member, point-of-sale operator, and customer service assistant.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

To successfully complete this course, students must complete a total of 12 units, consisting of:
7 core units and 5 elective units.
Core Units
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
Elective Units
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXIND002 Organise and maintain the store environment
SIRXIND004 Plan a career in the retail industry
SIRXSLS002 Follow point-of-sale procedures
2018 Study Sequence

Online and VETiS – enrol into two units at a time. However, if students are not working, enrol into a maximum of one unit at a time. If students are working, enrol into a maximum of two units at a time as per the following order:

  1. SIRXWHS002 and SIRXIND003
  2. SIRXCEG001 and SIRRINV001
  3. SIRXCOM001 and SIRXPDK001
  4. SIRXRSK001 and SIRXIND001
  5. SIRXSLS002 and SIRXIND002
  6. SIRRMER001 and SIRXIND004

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Intakes

2018 Online

There are eleven course intakes for 2018, available monthly from February to December.

Duration and dates
12 months full-time or 18 months part-time


This course is available online with teaching support available through email and telephone. Individual Zoom sessions can be arranged by appointment. Online students require self-motivation and must have 4 hours per week available for study and placement.

For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

Course code Course name Short Course
SIR30216 Certificate III in Retail No

Skilling Queenslanders for Work Initiative

Community organisations successful in their application with the Queensland Government have access to the Skilling Queenslanders for Work initiative. This funding can assist students, who meet the eligibility criteria, apply for a place in their community organisation’s project. Further information about the initiative can be found at

The following community organisations have a partnership agreement in place with CQUni, as the preferred Registered Training Organisation. This partnership gives these organisations the ability to recruit students within their community who meet the eligibility criteria set by the Department of Education and Training, and send through documentation to enable CQUni to process the pre-enrolments. 

They are:
Students currently studying or wanting to enquire about eligibility with the funding or for this course can contact the community organisation.

Practical Placement Information

It is a requirement of the course that if students are not working in the retail industry they will need to organise work in a volunteer capacity in a retail outlet for a minimum of three (3) hours per shift for the duration of the course (minimum 120 hours).

The voluntary placement will need to be in a retail position which allows access to activities, documents and systems to complete assessment tasks.