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Certificate II in Retail Services (SIR20216)

Course summary

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Business, Accounting and Law
Skill Area
AQF Level Level 2: Certificate II

Entry Requirements

There are no entry requirements.

Student Outcomes, Career Opportunities and Occupations

Possible job outcomes include frontline team member, point-of-sale operator, and customer service assistant.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXIND002 Organise and maintain the store environment
SIRXIND004 Plan a career in the retail industry
SIRXSLS002 Follow point-of-sale procedures
Study Sequence

Enrol in the following order:

  1. SIRXWHS002
  2. SIRXIND003
  3. SIRXCEG001
  4. SIRXCOM001
  5. SIRXPDK001
  6. SIRXRSK001
  7. SIRXIND001
  8. SIRXSLS002
  9. SIRXIND002
  10. SIRRINV001
  11. SIRRMER001
  12. SIRXIND004

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Availabilities

Distance Education

Enrolments are taken throughout the year on a continuous basis.

Duration and dates
6 - 12 months.

Twelve (12) units must be successfully completed – seven (7) core units and five (5) elective units.


Distance students require strong self motivation and must have 4-6 hours per week available for study for each unit. This course is self paced so students must have sound literacy and numeracy skills. This course is delivered by distance education so students must have access to a computer and the internet. Students are allocated 13 weeks from enrolment to complete each unit.

There are Practical Placement requirements for this course. Please see the More Details tab for further information. 

2018 Unit Availabilities

Unit availabilities have not yet been finalised for this course.

Please check this page regularly for updates.

Related Courses

No related course found.

Practical Placement Information

It is a requirement of the course that if students are not working in the retail industry they will need to organise work in a volunteer capacity in a retail outlet for a minimum of three hours per shift for the duration of the course.

The voluntary placement will need to be in a retail position which allows access to activities, documents and systems to complete assessment tasks.