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Certificate III in Hospitality (SIT30616)

Course summary

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Hospitality and Beauty
  • - VET in Schools
Skill Area
  • - Hospitality
AQF Level Level 3: Certificate III

Entry Requirements

There are no entry requirements.

CRICOS: 094901G

Mackay City and Rockhampton City

Student Outcomes, Career Opportunities and Occupations

Possible job titles include an espresso coffee machine operator, food and beverage attendant, front desk receptionist,  front office assistant, function attendant, function host, gaming attendant, guest service agent, housekeeper, restaurant host, senior bar attendant, waiter.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

To successfully complete this course, students must complete 15 units, consisting of:
7 core units and 8 elective units.
Core Units
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND004 Work effectively in hospitality service
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXHRM001 Coach others in job skills
SITXWHS001 Participate in safe work practices
Elective Units
SITHCCC002 Prepare and present simple dishes
SITHCCC003 Prepare and present sandwiches
SITHFAB001 Clean and tidy bar areas
SITHFAB002 Provide responsible service of alcohol
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and serve espresso coffee
SITHFAB014 Provide table service of food and beverage
SITHGAM001 Provide responsible gambling services
SITXFIN001 Process financial transactions
SITXFSA001 Use hygienic practices for food safety
Study Sequence
Enrol into all units at once:

CQUniveristy Mackay Students Study Sequence

CQUniversity Rockhampton Students Study Sequence

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task

Course Intakes


There are nine course intakes for 2018, available monthly from February to October.

Duration and dates
6 months full-time


This course is available to study on-campus at the following locations:

CQUniversity Mackay City

Classes commence from Monday, 29 January 2018 and will be held on Mondays, Tuesdays and Wednesdays from 8.30 – 3 pm each day at the Fifth Floor Training Restaurant.

CQUniversity Rockhampton City

Classes commence from Monday, 29 January 2018 and will be held on Mondays, Tuesdays and Wednesdays from 8.30 – 3 pm each day at Willby's Training Restaurant.

Optional extra time available each class day to use on-campus facilities from 3 pm – 4.30 pm.

For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

No related course found.

Skilling Queenslanders for Work Initiative

Community organisations successful in their application with the Queensland Government have access to the Skilling Queenslanders for Work initiative. This funding can assist students, who meet the eligibility criteria, apply for a place in their community organisation’s project. Further information about the initiative can be found at

The following community organisations have a partnership agreement in place with CQUni, as the preferred Registered Training Organisation. This partnership gives these organisations the ability to recruit students within their community who meet the eligibility criteria set by the Department of Education and Training, and send through documentation to enable CQUni to process the pre-enrolments. 

They are:
Students currently studying or wanting to enquire about eligibility with the funding or for this course can contact the community organisation.

Resource Requirements

All students are required to wear a uniform for this course.

  • Black skirt or pants (not jeans) must be worn on restaurant operation days.
  • Black enclosed dress shoes are mandatory when working in the restaurant. 
  • Covered footwear is required on campus at all times. 
  • Rockhampton students are required to purchase a 'Willby's Training Restaurant' polo shirt from the CQU Bookshop phone 07 4930 9421 on North Side Campus.
  • Mackay students are required to purchase a black “Hospitality Polo” from the CQUniversity Mackay Bookshop. The teachers will supply students with a sizing chart on the first day of class. 

Practical Placement Information

SITHIND004 Work effectively in hospitality service requires evidence of a minimum of 36 service periods (shifts). The services can be completed at the CQUniversity Training Restaurants at Mackay City campus and/or Rockhampton City campus, in a food and beverage establishment that students may already work at, or at one of the one off functions that meet the Assessment Guidelines of this unit.

Each service period or shift is to be recorded in a log book, clearly numbered and dated on at least 36 occasions. Students will receive the logbook after the first restaurant service.