Version Effective: 6th of March, 2018
Version Effective: 6th of March, 2018

ACC00004 - Responsible Gambling Services (RSG)

Course Details

Course Summary

This accredited short course is suitable for prospective employees or those who are currently working in the service of gaming. It covers the skills and knowledge to satisfy legislative requirements, codes of practice and providing information and assistance to customers. Students undertaking this course will study the accredited unit SITHGAM001 - Provide responsible gambling services.

Course Details

Course Type Short Course (Accredited)
Student Availability
  • Domestic
Full Fee $80 (2019)
For detailed information on Course Fees, visit
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Online
Study Area
  • Hospitality and Beauty
Skill Area
  • Hospitality

Admission Codes

International Students
Not Applicable

Entry Requirements

There is no minimum age required to undertake this course, however the minimum age to obtain a Gaming Employee Licence, which is required to work with gaming machines, is 18 years old.

Student Outcomes, Career Opportunities and Occupations

  1. Students will receive a Result of Assessment within 21 days of completion of each unit/module or within 21 days of the ‘close of study’ date.
  2. Students who successfully complete all required units/modules will receive their qualification and an Academic Statement itemising all units/modules successfully completed.
  3. Following receipt of written advice from the student (or teacher) that the student does not intend to complete the full course, the student will be issued with a Statement of Attainment listing all units/modules successfully completed.

Potential employment outcomes may include: Gaming room attendant; Cashier; Croupier; Keno Operator; TAB Operator; Gaming Machine Technician; Casino Employee. Upon successful completion of this accredited short course, students will receive a Statement of Attainment for the unit SITHGAM001 - Provide responsible gambling services.

Course Structures

In order to complete this course, you must:

  1. Complete 1 core units
Course Structure

This is a half day short course - duration may depend on location however will generally be 5 hours.
  • On-campus
  • Online
SITHGAM001 Provide responsible gambling services More Information Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITHGAM001 Provide responsible gambling services

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Course Learning Outcomes
Where and when can I start?
The availabilities listed here are for 2019 and beyond.
Please view the more details information for any additional information related to the intakes

Domestic 2019 Availabilities

Course Structure


Mackay City

April: Part Time
September: Part Time

Rockhampton City

May: Part Time
July: Part Time
September: Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
More Details

More Details

Resource Requirements

Whilst on-campus, students must wear closed in shoes. Strictly no thongs or open sandals permitted. Students should also bring pen and paper to the class.

What licences could I apply for?

Prospective gaming employees are recommended to apply for a Gaming Employee Licence through the Queensland Office of Gaming Regulation. This application is to be completed and submitted by persons wishing to obtain a licence to perform gaming duties in a club or hotel. This licence will enable people to cover the scope of most gaming duties in clubs and hotels. Information about the licence will be covered by your trainer (although completion of this course is not a prerequisite to obtain the licence).