Previous Version Version Effective: 26th of March, 2018
Version Effective: 26th of March, 2018

ACC00004 - Responsible Gambling Services (RSG)

Course Details

Course Summary

This accredited short course is suitable for prospective employees or those who are currently working in the service of gaming. It covers the skills and knowledge to satisfy legislative requirements, codes of practice and providing information and assistance to customers. Students undertaking this course will study the accredited unit SITHGAM001 - Provide responsible gambling services.

Entry Requirements

There is no minimum age required to undertake this course, however the minimum age to obtain a Gaming Employee Licence, which is required to work with gaming machines, is 18 years old.

Course Details

Course Type Short Course (Accredited)
Student Availability
  • Domestic
Full Fee $85.00 (2021)
$91.00 (2022)
Fee for service per unit $85.00 (2021)
$91.00 (2022)
For detailed information on Course Fees, visit
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Hospitality and Beauty
Skill Area
  • Hospitality

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
Not Applicable

Student Outcomes, Career Opportunities and Occupations

Potential employment outcomes may include: Gaming room attendant; Cashier; Croupier; Keno Operator; TAB Operator; Gaming Machine Technician; Casino Employee. Upon successful completion of this accredited short course, students will receive a Statement of Attainment for the unit SITHGAM001 - Provide responsible gambling services.

Course Structures

In order to complete this course, you must:

  1. Complete 1 core units

Study Mode Definitions

  • Mixed Mode courses are delivered online and require compulsory attendance of site-specific learning activities such as on-campus residential schools and/or workshops.
  • Online courses are delivered using online resources only.
  • On-campus courses are delivered using a combination of face-to-face and video conferencing style teaching at CQUniversity campuses.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details , including the different study modes offered for each structure.

Course Structure

This is a half day short course - duration may depend on location however will generally be 5 hours.
  • On-campus
  • Online
SITHGAM001 Provide responsible gambling services More Information Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITHGAM001 Provide responsible gambling services

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Course Learning Outcomes
Where and when can I start?
You are required to enrol into the course to attend the times listed below.

Course Times


Rockhampton City
Dates Start Time End Time Room
8th March 2021 9:00 AM 3:00 PM B1.22 – Willby’s Restaurant
10th May 2021 9:00 AM 3:00 PM B1.22 – Willby’s Restaurant
12th July 2021 9:00 AM 3:00 PM B1.22 – Willby’s Restaurant
9th August 2021 9:00 AM 3:00 PM B1.22 – Willby’s Restaurant
11th October 2021 9:00 AM 3:00 PM B1.22 – Willby’s Restaurant


Rockhampton City
Dates Start Time End Time Room
29th July 2019 9:00 AM 3:00 PM Willby's Restaurant - B/1.22
16th September 2019 9:00 AM 3:00 PM Willby's Restaurant - B/1.22
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Resource Requirements

Whilst on-campus, students must wear closed in shoes. Strictly no thongs or open sandals permitted. Students should also bring pen and paper to the class.

What licences could I apply for?
Prospective gaming employees are recommended to apply for a Gaming Employee Licence through the Queensland Office of Gaming Regulation. This application is to be completed and submitted by persons wishing to obtain a licence to perform gaming duties in a club or hotel.

This licence will enable people to cover the scope of most gaming duties in clubs and hotels. Information about the licence will be covered by your trainer (although completion of this course is not a prerequisite to obtain the licence).