This qualification describes the skills and knowledge for entry level and support roles in the animal care and management industry, where workers provide care for animals in workplaces such as animal shelters, boarding/day care facilities, sanctuaries and veterinary clinics. The work activities are routine, performed under supervision and within clearly defined guidelines.
Important note for Year 12 students: Year 12 students should not undertake this course expecting to receive the full QCE points as the duration of the course exceeds the school year learning period. These students should enter the course with an understanding that they may only complete up to nine (9) units during their school year. Once a student graduates from high school their eligibility for funding changes and they will be required to have their funding eligibility reassessed if they wish to continue study in this course.
CQUniversity entry requirements:
Students are also required to:
Please note: Students may be exposed to injured/deceased animals in photo and video footage during the online learning and may be required to handle them during their work placement.
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Students who are not already working in the industry will be required to undertake work experience in a relevant field, to complete their practical assessment. Co-assessments with a CQUniversity approved supervisor is required.
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Student Availability |
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How to Apply | Please Enquire or Apply Now | ||||||||||||
Study Area |
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AQF Level | Level 2: Certificate II |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Students completing ACM20121 Certificate II in Animal Care can enter the workforce in a supervised role as a Kennel Hand, Pet Shop Assistant, Animal Attendant or similar role.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
12 months (for example: commencing February each year - completing by February the following year / commence July each year - completing by July following year)
Cluster One - Introduction to the Animal Care Work Environment | ||||
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BSBCMM211 | Apply communication skills | More Information | Training.gov Details | |
ACMWHS201 | Participate in workplace health and safety processes | More Information | Training.gov Details | |
ACMGEN201 | Work in the animal care industry | More Information | Training.gov Details | |
Cluster Two - Introduction to Animal Husbandry | ||||
ACMGEN202 | Complete animal care hygiene routines | More Information | Training.gov Details | |
ACMGEN203 | Feed and water animals | More Information | Training.gov Details | |
ACMGEN204 | Assist in health care of animals | More Information | Training.gov Details | |
Cluster Three - Introduction to Customer Experience and Sustainability | ||||
ACMGEN205 | Source and provide information for animal care needs | More Information | Training.gov Details | |
BSBOPS203 | Deliver a service to customers | More Information | Training.gov Details | |
ACMSUS201 | Participate in environmentally sustainable work practices | More Information | Training.gov Details | |
Cluster Four - Intermediate Animal Knowledge and First Aid | ||||
ACMGEN314 | Identify Animal Anatomy and Physiology for Animal Care Work | More Information | Training.gov Details | |
ACMSPE320 | Provide general care of mammals | More Information | Training.gov Details | |
ACMGEN309 | Provide basic animal first aid | More Information | Training.gov Details |
Sequence | Unit |
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1 | BSBCMM211 - Apply communication skills |
2 | ACMWHS201 - Participate in workplace health and safety processes |
3 | ACMGEN201 - Work in the animal care industry |
4 | ACMGEN202 - Complete animal care hygiene routines |
5 | ACMGEN203 - Feed and water animals |
6 | ACMGEN204 - Assist in health care of animals |
7 | ACMGEN205 - Source and provide information for animal care needs |
8 | BSBOPS203 - Deliver a service to customers |
9 | ACMSUS201 - Participate in environmentally sustainable work practices |
10 | ACMGEN314 - Identify Animal Anatomy and Physiology for Animal Care Work |
11 | ACMSPE320 - Provide general care of mammals |
12 | ACMGEN309 - Provide basic animal first aid |
Important: Year 12 students should not undertake this course expecting to receive the full QCE points as the duration of the course exceeds the school year learning period. These students should enter the course with an understanding that they may only complete up to nine (9) units during their school year. Five (5) of the nine (9) units identified under Clusters 1 to 3 have practical assessments connected to vocational placement. All unit theory and practical assessments must be submitted and deemed satisfactory prior to mid-October to meet the QCE submission deadline.
Cluster One - Introduction to the Animal Care Work Environment | ||||
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BSBCMM211 | Apply communication skills | More Information | Training.gov Details | |
ACMWHS201 | Participate in workplace health and safety processes | More Information | Training.gov Details | |
ACMGEN201 | Work in the animal care industry | More Information | Training.gov Details | |
Cluster Two - Introduction to Animal Husbandry | ||||
ACMGEN202 | Complete animal care hygiene routines | More Information | Training.gov Details | |
ACMGEN203 | Feed and water animals | More Information | Training.gov Details | |
ACMGEN204 | Assist in health care of animals | More Information | Training.gov Details | |
Cluster Three - Introduction to Customer Experience and Sustainability | ||||
ACMGEN205 | Source and provide information for animal care needs | More Information | Training.gov Details | |
BSBOPS203 | Deliver a service to customers | More Information | Training.gov Details | |
ACMSUS201 | Participate in environmentally sustainable work practices | More Information | Training.gov Details | |
Cluster Four - Intermediate Animal Knowledge and First Aid Important: Grade 12 students will not complete this cluster within their school year due to the duration of this course being a full 12 months. Students will need to reapply to continue ACM20121 (Cluster 4) post high school.
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ACMGEN314 | Identify Animal Anatomy and Physiology for Animal Care Work | More Information | Training.gov Details | |
ACMSPE320 | Provide general care of mammals | More Information | Training.gov Details | |
ACMGEN309 | Provide basic animal first aid | More Information | Training.gov Details |
Sequence | Unit |
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1 | BSBCMM211 - Apply communication skills |
2 | ACMWHS201 - Participate in workplace health and safety processes |
3 | ACMGEN201 - Work in the animal care industry |
4 | ACMGEN202 - Complete animal care hygiene routines |
5 | ACMGEN203 - Feed and water animals |
6 | ACMGEN204 - Assist in health care of animals |
7 | ACMGEN205 - Source and provide information for animal care needs |
8 | BSBOPS203 - Deliver a service to customers |
9 | ACMSUS201 - Participate in environmentally sustainable work practices |
10 | ACMGEN314 - Identify Animal Anatomy and Physiology for Animal Care Work |
11 | ACMSPE320 - Provide general care of mammals |
12 | ACMGEN309 - Provide basic animal first aid |
Assessment Types |
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Third Party Verification |
Practical Task |
Written/Electronic Assessment |
RPL |
July 2023 Cohort 2 Course Commencement
Course starts 17th July 2023. Tutorials commence on Tuesday 18th July. Tutorial details are found in the unit Moodle site.
February 2025 Cohort 1 Course Commencement
Course starts 3rd February 2025. Tutorials commence on Tuesday 4th February. Tutorial details are found in the unit Moodle site.
Practical Placement Information
Most units in this course have a mandatory practical component. Students who are not already working in the industry will be required to undertake work experience to complete their practical assessment. Co-assessment with a supervisor is required.
Prior to enrolment, students are required to engage with their local area Animal Industry Care providers to find suitable work placement and commit to approximately 120 hours (3 weeks) of vocational placement over the duration of the course.
Where to find placement
Veterinary Clinics |
Wildlife Hospitals |
Mobile Veterinary Services |
Riding for Disabled (RDA) |
Retail Pet Stores |
RSPCA |
Rural Produce Shops that sell retail and animals |
Council Pounds |
Livestock Farms, Feedlots and Dairies |
Animal Shelters |
Pet Groomers |
Animal Sanctuaries |
Boarding Kennels/Catteries |
Animal Research Facilities |
Zoos |
Animals for the entertainment industry (for example Melville’s Farm or The Outback Spectacular) |
Petting Zoos |
Please note: to cover the assessment criteria in the co-assessment document under each of the units, more than one placement may be required. This will depend on the services that business provides. |
Microsoft Teams tutorial information for enrolled students
The tutorials are very important as they give you a platform to ask content specific questions in a live session with your teacher and fellow students. Please make every effort to attend these tutorials with your content questions.
3pm - 5pm drop-in on Tuesday afternoons
Tutorial Link can be accessed through all unit Moodle sites
10am - 12noon drop-in on Thursday mornings
Tutorial Link can be accessed through all unit Moodle sites
If you have any queries please contact us at animalstudies@cqu.edu.au.