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CHC22015 - Certificate II in Community Services

Course Details

Course Summary

Early Childhood Specialisation

Studying a Certificate II in Community Services will provide a pathway to future study for workforce entry as an Educator in the Early Childhood Sector and Teacher Aide in Education. At this level, work takes place under direct, regular supervision within clearly defined guidelines. Certificate II in Community Services is embedded into our Certificate III and Diploma qualifications for Early Childhood Education and Care as well as other pathways to qualifications within other CQUniversity Schools. Completion of 9 units within the Certificate II of which 6 will be directly credited towards the Certificate III in Early Childhood Education and Care.

Community Services specialisation

Studying a Certificate II in Community Services will provide a pathway to future study for workforce entry as a Community Service Worker. At this level, work takes place under direct, regular supervision within clearly defined guidelines. Certificate II in Community Services is embedded into our Certificate III, IV and Diploma qualifications for Community Services as well as other pathways to qualifications within other CQUniversity Schools.  With the addition of two (2) aged care units, students will also have the opportunity for future study into Certificate III Individual Support.

Entry Requirements

CQUniversity requires:

  • completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.

Early Childhood Specialisation

Ability to complete Vocational Placement component for the duration of the qualification within 100 hours, but not limited to.

Ability to obtain a Suitability Card (Blue Card)

COVID 19 vaccination may be required for some services

Recommended access to a computer, internet, and intermediate computer skills.

Community Services specialisation

There are no other entry requirements for this course, however, all students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement.   These mandatory vocational placement requirements ensure patient and student safety.

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Vocational Placement is required to be completed for this qualification and students to submit a logbook as evidence of attendance for Early Childhood Specialisation.

Vocational Placement is required to be completed for this qualification and students to submit a logbook as evidence of attendance for Community Services (MSHS) Specialisation.

No Vocational Placement is required to be completed for the Community Services Specialisation. 

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $2,259.00 (2024)
Subsidised Full Fee $702.00 (2024)
Subsidised Concession Fee $315.00 (2024)
Fee for service per unit $251.00 (2024)
Subsidised full fee per unit $78.00 (2024)
TAFE Priority Training Program fee per unit $5.00 (2024)
RPL Fee for service per Unit $126.00 (2024)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Education and Humanities
  • Psychology, Social Work and Community Services
Skill Area
  • Child Care
  • Community Services
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes 		Not Applicable
International Students
CRICOS Codes 		Not Applicable

Student Outcomes, Career Opportunities and Occupations

Early Childhood specialisation

Graduate students will have the opportunity to seek further study pathways to gain essential skills and knowledge to secure their desired career. Certificate II in Community Services is embedded into our Certificate qualification for Early Childhood Education and School Based Education Support as well as other pathways to qualifications within other CQUniversity Schools.

Community Services specialisation

Graduate students will have the opportunity to seek further study pathways to gain essential skills and knowledge to secure their desired career. Certificate II in Community Services is embedded into our Certificate and Diploma qualifications for Community Services, Individual Support as well as other pathways to qualifications within other CQUniversity Schools.

Course Structures

In order to complete this course, you must:

  1. Complete 5 core units
  2. Complete 4 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Please select a course structure from the options below:
Start TAFE now (STN) - Community Services Specialisation - Online

33 Weeks

  • Online
Core
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
CHCDIV001 Work with diverse people More Information Training.gov Details
CHCCOM001 Provide first point of contact More Information Training.gov Details
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
Electives
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
CHCLEG001 Work legally and ethically More Information Training.gov Details
CHCCDE003 Work within a community development framework More Information Training.gov Details
HLTWHS006 Manage personal stressors in the work environment More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 CHCCOM005 - Communicate and work in health or community services
1 HLTWHS001 - Participate in workplace health and safety
1 CHCDIV001 - Work with diverse people
2 CHCCOM001 - Provide first point of contact
2 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
2 CHCLEG001 - Work legally and ethically
3 BSBWOR202 - Organise and complete daily work activities
3 CHCCDE003 - Work within a community development framework
3 HLTWHS006 - Manage personal stressors in the work environment


Community Services Specialisation - Online

33 Weeks

  • Online
Core
CHCDIV001 Work with diverse people More Information Training.gov Details
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
CHCCOM001 Provide first point of contact More Information Training.gov Details
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
Electives
CHCLEG001 Work legally and ethically More Information Training.gov Details
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
HLTWHS006 Manage personal stressors in the work environment More Information Training.gov Details
CHCCDE003 Work within a community development framework More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 CHCDIV001 - Work with diverse people
1 HLTWHS001 - Participate in workplace health and safety
1 CHCCOM005 - Communicate and work in health or community services
2 CHCCOM001 - Provide first point of contact
2 CHCLEG001 - Work legally and ethically
2 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
3 BSBWOR202 - Organise and complete daily work activities
3 HLTWHS006 - Manage personal stressors in the work environment
3 CHCCDE003 - Work within a community development framework


Early Childhood Specialisation

Early Childhood Specialisation

This qualification will be delivered on Moodle, for a period of 27 weeks.

Time efficiency will be achieved through using a clustered unit delivery model; 9 units of competency will be delivered in 5 clusters. This has led to a reduced course duration through clustering units of competency together according to their common work function, skills and knowledge to improve delivery and assessment practices and eliminate repetition.

It is possible for students to complete their training sooner if they have reached the required skill level.

The volume of learning within the program includes access to a teacher, zoom sessions, library and research time, and vocational placement within industry. Students are advised to attend vocational placement weekly.

The course is organised to reflect the learning and work activities that take place within a range of education settings, including public and independent schools and community education services.

The application of knowledge is assessed in other components of the course that focus on specific work activities. These comprise of assessment tasks, projects, case studies and third-party verification which includes a period of vocational placement during which time students are able to practice and transfer their skills in live-work situations.

In this case, participants must successfully complete all components of the course to be deemed competent.

This is done so that candidates are provided with background information and the opportunity to apply skills and knowledge in work similar environments.

This is supported through a combination of individual appointments, workplace visits for theory and practical sessions involving small group and individual activities and/or telephone, email and zoom sessions discussions.

Zoom sessions are provided weekly, excluding Queensland School Holiday periods. Students are able to access a teacher during these times to assist and guide them with their studies.

  • Mixed Mode
  • RPL/RCC/Credit
Cluster 1 - Health and Safety

In this cluster, you will learn about the following topics:

  • Follow and implement safe work practices
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
Cluster 2 - Legal and Ethical

In this cluster, you will learn about the following topics:

  • Implement work practices which support the protection of children and young people
  • Report indications of possible risk of harm
  • Apply ethical and nurturing practices in work with children and young people
  • Identify legal and ethical obligations
  • Meet legal and ethical obligations
  • Contribute to workplace improvements
CHCPRT001 Identify and respond to children and young people at risk More Information Training.gov Details
CHCECE055 Meet legal and ethical obligations in children's education and care More Information Training.gov Details
Cluster 3 - Culture and Community

In this cluster, you will learn about the following topics:

  • Reflect on own perspectives and social awareness
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Identify cultural safety issues in the workplace
  • Model cultural safety in own work
  • Develop strategies for improved cultural safety
  • Evaluate cultural safety strategies
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
CHCDIV001 Work with diverse people More Information Training.gov Details
Cluster 4- Work Activities

In this cluster, you will learn about the following topics:

  • Organise work schedule
  • Complete work tasks
  • Review work performance
  • Source and use information on work in children’s education and care
  • Work within service requirements
  • Use effective work practices
  • Work collaboratively
  • Develop personal professional practice
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
CHCECE056 Work effectively in children's education and care More Information Training.gov Details
Cluster 5 - Effective Communication

In this cluster, you will learn about the following topics:

  • Greet and observe people
  • Follow organisational procedures to collect routine client information
  • Identify priority of need and refer to organisation guidelines
  • Provide service information
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
CHCCOM001 Provide first point of contact More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 HLTWHS001 - Participate in workplace health and safety
2 CHCPRT001 - Identify and respond to children and young people at risk
2 CHCECE055 - Meet legal and ethical obligations in children's education and care
3 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
3 CHCDIV001 - Work with diverse people
4 BSBWOR202 - Organise and complete daily work activities
4 CHCECE056 - Work effectively in children's education and care
4 CHCCOM005 - Communicate and work in health or community services
4 CHCCOM001 - Provide first point of contact


Early Childhood Specialisation - trainees

Early Childhood Specialisation

This qualification will be delivered on Moodle, for a period of 27 weeks.

Time efficiency will be achieved through using a clustered unit delivery model; 9 units of competency will be delivered in 5 clusters. This has led to a reduced course duration through clustering units of competency together according to their common work function, skills and knowledge to improve delivery and assessment practices and eliminate repetition.

It is possible for students to complete their training sooner if they have reached the required skill level.

The volume of learning within the program includes access to a teacher, zoom sessions, library and research time, and vocational placement within industry. Students are advised to attend vocational placement weekly.

The course is organised to reflect the learning and work activities that take place within a range of education settings, including public and independent schools and community education services.

The application of knowledge is assessed in other components of the course that focus on specific work activities. These comprise of assessment tasks, projects, case studies and third-party verification which includes a period of vocational placement during which time students are able to practice and transfer their skills in live-work situations.

In this case, participants must successfully complete all components of the course to be deemed competent.

This is done so that candidates are provided with background information and the opportunity to apply skills and knowledge in work similar environments.

This is supported through a combination of individual appointments, workplace visits for theory and practical sessions involving small group and individual activities and/or telephone, email and zoom sessions discussions.

Zoom sessions are provided weekly, excluding Queensland School Holiday periods. Students are able to access a teacher during these times to assist and guide them with their studies.

  • Mixed Mode
  • RPL/RCC/Credit
Cluster 1 - Health and Safety

In this cluster, you will learn about the following topics:

  • Follow and implement safe work practices
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
Cluster 2 - Legal and Ethical

In this cluster, you will learn about the following topics:

  • Implement work practices which support the protection of children and young people
  • Report indications of possible risk of harm
  • Apply ethical and nurturing practices in work with children and young people
  • Identify legal and ethical obligations
  • Meet legal and ethical obligations
  • Contribute to workplace improvements
CHCPRT001 Identify and respond to children and young people at risk More Information Training.gov Details
CHCECE055 Meet legal and ethical obligations in children's education and care More Information Training.gov Details
Cluster 3 - Culture and Community

In this cluster, you will learn about the following topics:

  • Reflect on own perspectives and social awareness
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Identify cultural safety issues in the workplace
  • Model cultural safety in own work
  • Develop strategies for improved cultural safety
  • Evaluate cultural safety strategies
CHCDIV001 Work with diverse people More Information Training.gov Details
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
Cluster 4- Work Activities

In this cluster, you will learn about the following topics:

  • Organise work schedule
  • Complete work tasks
  • Review work performance
  • Source and use information on work in children’s education and care
  • Work within service requirements
  • Use effective work practices
  • Work collaboratively
  • Develop personal professional practice
CHCECE056 Work effectively in children's education and care More Information Training.gov Details
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
Cluster 5 - Effective Communication

In this cluster, you will learn about the following topics:

  • Greet and observe people
  • Follow organisational procedures to collect routine client information
  • Identify priority of need and refer to organisation guidelines
  • Provide service information
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement
CHCCOM001 Provide first point of contact More Information Training.gov Details
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 HLTWHS001 - Participate in workplace health and safety
2 CHCPRT001 - Identify and respond to children and young people at risk
2 CHCECE055 - Meet legal and ethical obligations in children's education and care
3 CHCDIV001 - Work with diverse people
3 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
4 CHCECE056 - Work effectively in children's education and care
4 BSBWOR202 - Organise and complete daily work activities
4 CHCCOM001 - Provide first point of contact
4 CHCCOM005 - Communicate and work in health or community services


Early Childhood Specialisation - Start TAFE Now

Early Childhood Specialisation

This qualification will be delivered on Moodle, for a period of 27 weeks.

Time efficiency will be achieved through using a clustered unit delivery model; 9 units of competency will be delivered in 5 clusters. This has led to a reduced course duration through clustering units of competency together according to their common work function, skills and knowledge to improve delivery and assessment practices and eliminate repetition.

It is possible for students to complete their training sooner if they have reached the required skill level.

The volume of learning within the program includes access to a teacher, zoom sessions, library and research time, and vocational placement within industry. Students are advised to attend vocational placement weekly.

The course is organised to reflect the learning and work activities that take place within a range of education settings, including public and independent schools and community education services.

The application of knowledge is assessed in other components of the course that focus on specific work activities. These comprise of assessment tasks, projects, case studies and third-party verification which includes a period of vocational placement during which time students are able to practice and transfer their skills in live-work situations.

In this case, participants must successfully complete all components of the course to be deemed competent.

This is done so that candidates are provided with background information and the opportunity to apply skills and knowledge in work similar environments.

This is supported through a combination of individual appointments, workplace visits for theory and practical sessions involving small group and individual activities and/or telephone, email and zoom sessions discussions.

Zoom sessions are provided weekly, excluding Queensland School Holiday periods. Students are able to access a teacher during these times to assist and guide them with their studies.

  • Mixed Mode
  • RPL/RCC/Credit
Cluster 1 - Health and Safety

In this cluster, you will learn about the following topics:

  • Follow and implement safe work practices
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
Cluster 2 - Legal and Ethical

In this cluster, you will learn about the following topics:

  • Implement work practices which support the protection of children and young people
  • Report indications of possible risk of harm
  • Apply ethical and nurturing practices in work with children and young people
  • Identify legal and ethical obligations
  • Meet legal and ethical obligations
  • Contribute to workplace improvements
CHCECE055 Meet legal and ethical obligations in children's education and care More Information Training.gov Details
CHCPRT001 Identify and respond to children and young people at risk More Information Training.gov Details
Cluster 3 - Culture and Community

In this cluster, you will learn about the following topics:

  • Reflect on own perspectives and social awareness
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Identify cultural safety issues in the workplace
  • Model cultural safety in own work
  • Develop strategies for improved cultural safety
  • Evaluate cultural safety strategies
CHCDIV001 Work with diverse people More Information Training.gov Details
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
Cluster 4- Work Activities

In this cluster, you will learn about the following topics:

  • Organise work schedule
  • Complete work tasks
  • Review work performance
  • Source and use information on work in children’s education and care
  • Work within service requirements
  • Use effective work practices
  • Work collaboratively
  • Develop personal professional practice
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
CHCECE056 Work effectively in children's education and care More Information Training.gov Details
Cluster 5 - Effective Communication

In this cluster, you will learn about the following topics:

  • Greet and observe people
  • Follow organisational procedures to collect routine client information
  • Identify priority of need and refer to organisation guidelines
  • Provide service information
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
CHCCOM001 Provide first point of contact More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 HLTWHS001 - Participate in workplace health and safety
2 CHCECE055 - Meet legal and ethical obligations in children's education and care
2 CHCPRT001 - Identify and respond to children and young people at risk
3 CHCDIV001 - Work with diverse people
3 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
4 BSBWOR202 - Organise and complete daily work activities
4 CHCECE056 - Work effectively in children's education and care
4 CHCCOM005 - Communicate and work in health or community services
4 CHCCOM001 - Provide first point of contact


Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Other
Project
Third Party Verification
Written/Electronic Assessment
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2020 Availabilities

Start TAFE now (STN) - Community Services Specialisation - Online

There are currently no intakes scheduled for this course structure.

Community Services Specialisation - Online

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation - trainees

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation - Start TAFE Now

There are currently no intakes scheduled for this course structure.

Domestic 2021 Availabilities

Start TAFE now (STN) - Community Services Specialisation - Online

There are currently no intakes scheduled for this course structure.

Community Services Specialisation - Online

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation - trainees

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation - Start TAFE Now

There are currently no intakes scheduled for this course structure.

Domestic 2022 Availabilities

Start TAFE now (STN) - Community Services Specialisation - Online

Online
February: Full Time/Part Time

Community Services Specialisation - Online

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation - trainees

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation - Start TAFE Now

There are currently no intakes scheduled for this course structure.

Domestic 2023 Availabilities

Start TAFE now (STN) - Community Services Specialisation - Online

There are currently no intakes scheduled for this course structure.

Community Services Specialisation - Online

Online
February: Full Time/Part Time

Early Childhood Specialisation

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation - trainees

There are currently no intakes scheduled for this course structure.

Early Childhood Specialisation - Start TAFE Now

Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details

More Details

Enrolment Sequence

Please refer to the VET Course Planners for further details relating to the cluster enrolment sequence of this course.  Students must enrol into all units of the cluster unless they are eligible for credit transfer of any unit/s completed within another qualification.

Compulsory Attendance Requirements

Students who are not currently working in an educational workplace must organise a voluntary work placement.  All students will need to complete third party reports, practical assessment and a vocational placement logbook.  These observations and reports will need to be signed off by a qualified supervisor within at a minimum, the same level qualification. Students will be required to complete a minimum of 100 hours of placement throughout the duration of the course.

All students will need to hold a Blue Card prior to starting their practical work placement.  For more information on the Blue Card visit – https://www.bluecard.qld.gov.au or telephone 1800 113 611. 

Resource Requirements

All resources for this qualification are available online through Moodle.

Optional Attendance

Weekly Zoom session options with a teacher to assist students with their study, all details on Moodle.