This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.
Completion of the BKSB (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
There are no other entry requirements for this course, however, it is highly recommended that students have completed Year 10 or equivalent.
The COVID-19 vaccination may be a requirement for employment.
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|Level 3: Certificate III
Tertiary Admission Centre Codes (TAC) Codes
This level is appropriate for support workers, case workers and client contact officers, generally these positions have direct contact with clients, identify presenting needs and refer to appropriate services and support.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
12 months full-time
|CHC32015 Cert III Community Services
Please enrol in one unit at a time, enrolments occur every month except Dec & Jan.
|Work with diverse people
|Work legally and ethically
|Communicate and work in health or community services
|Follow safe work practices for direct client care
|Respond to client needs
|Provide first point of contact
|Facilitate the interests and rights of clients
|Assess co-existing needs
|Work with people with mental health issues
|Recognise and respond to crisis situations
|Manage personal stressors in the work environment
|Recognise and respond appropriately to domestic and family violence
|CHCDIV001 - Work with diverse people
|CHCLEG001 - Work legally and ethically
|CHCCOM005 - Communicate and work in health or community services
|HLTWHS002 - Follow safe work practices for direct client care
|CHCCCS016 - Respond to client needs
|CHCCOM001 - Provide first point of contact
|CHCADV001 - Facilitate the interests and rights of clients
|CHCCCS004 - Assess co-existing needs
|CHCMHS001 - Work with people with mental health issues
|CHCCCS019 - Recognise and respond to crisis situations
|HLTWHS006 - Manage personal stressors in the work environment
|CHCDFV001 - Recognise and respond appropriately to domestic and family violence
New Students must follow the recommended unit grouping as per the Study Sequence listed in the Course Structure tab. Students may enrol in one or more units in a cluster.
Continuing Students should follow the recommended unit groupings where possible, but do have the option to enrol as they have previously. Continuing students should follow the order of units.
Resource and Computing Requirements
It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet.
It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video conferencing (mic and camera), electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.
There are a total of 12 units of competency in CHC32015 – Certificate III in Community Services (5 core units and 7 elective units). You must successfully complete - that is achieve a Competency Achieved (CA) result in all 12 units of the course in order to achieve the full CHC32015 – Certificate III in Community Services.
All units of competency will be delivered on-line through the Moodle VET application provided by CQUniversity Australia once you have enrolled. It is also expected that student’s will avail themselves of opportunities to engage with both teaching staff and other students through on-line discussions, forums and/or presentations.