This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters, and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service settings which include, case work or case management contexts.
There are no entry requirements for this course, however, it is highly recommended that students have completed Year 10 or equivalent.
|How to Apply||Please Enquire or Apply Now|
|AQF Level||Level 4: Certificate IV|
Tertiary Admission Centre Codes (TAC) Codes
Work may take place in a range of community service areas such as mental health, domestic violence, alcohol and other drugs, child protection, youth, casework and case management contexts.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details , including the different study modes offered for each structure.
12 - 18 months full-time
|CHCDIV001||Work with diverse people||More Information||Training.gov Details|
|CHCLEG001||Work legally and ethically||More Information||Training.gov Details|
|CHCCOM002||Use communication to build relationships||More Information||Training.gov Details|
|HLTWHS003||Maintain work health and safety||More Information||Training.gov Details|
|CHCCCS004||Assess co-existing needs||More Information||Training.gov Details|
|CHCADV001||Facilitate the interests and rights of clients||More Information||Training.gov Details|
|CHCPRP001||Develop and maintain networks and collaborative partnerships||More Information||Training.gov Details|
|CHCCCS016||Respond to client needs||More Information||Training.gov Details|
|CHCCOM001||Provide first point of contact||More Information||Training.gov Details|
|CHCCSM004||Coordinate complex case requirements||More Information||Training.gov Details|
|HLTWHS006||Manage personal stressors in the work environment||More Information||Training.gov Details|
|CHCMHS001||Work with people with mental health issues||More Information||Training.gov Details|
|CHCCCS019||Recognise and respond to crisis situations||More Information||Training.gov Details|
|CHCCDE003||Work within a community development framework||More Information||Training.gov Details|
|CHCCSM005||Develop, facilitate and review all aspects of case management||More Information||Training.gov Details|
|CHCDFV001||Recognise and respond appropriately to domestic and family violence||More Information||Training.gov Details|
|1||CHCDIV001 - Work with diverse people|
|1||CHCLEG001 - Work legally and ethically|
|2||CHCCOM002 - Use communication to build relationships|
|2||HLTWHS003 - Maintain work health and safety|
|3||CHCCCS016 - Respond to client needs|
|3||CHCCOM001 - Provide first point of contact|
|4||CHCCSM004 - Coordinate complex case requirements|
|4||HLTWHS006 - Manage personal stressors in the work environment|
|5||CHCMHS001 - Work with people with mental health issues|
|5||CHCCCS019 - Recognise and respond to crisis situations|
|6||CHCCCS004 - Assess co-existing needs|
|6||CHCADV001 - Facilitate the interests and rights of clients|
|7||CHCPRP001 - Develop and maintain networks and collaborative partnerships|
|7||CHCCDE003 - Work within a community development framework|
|8||CHCCSM005 - Develop, facilitate and review all aspects of case management|
|Unit Code||Unit Name|
|CHCDFV001||Recognise and respond appropriately to domestic and family violence|
New Students must follow the recommended unit grouping as per the Study Sequence listed in the Course Structure tab. Students may enrol in one or more units in a cluster.
Continuing Students should follow the recommended unit groupings where possible, but do have the option to enrol as they have previously. Continuing students should follow the order of units.
Subsidy Eligibility Restrictions
To be eligible for Government subsidy, students must be an existing worker in the Community and Health industry, this now includes parents and unpaid carers for NDIS (National Disability Insurance Scheme) participants.
Resource and Computing Requirements
It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet.
It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video conferencing (mic and camera), electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.
All units of competency will be delivered on-line through the Moodle VET application provided by CQUniversity Australia once you have enrolled. It is also expected that student’s will avail themselves of opportunities to engage with both teaching staff and other students through on-line discussions, forums and/or presentations.