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Version Effective: 27th of January, 2021

HLT23215 - Certificate II in Health Support Services

Course Details

Course Summary

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment. To achieve this qualification, the candidate must undertake work placement as detailed in the Assessment Requirements of the units of competency.

Entry Requirements

There are no entry requirements for this course.  All students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement.  Please make yourself familiar with the Compulsory Pre-Placement Requirements.  

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Students are required to complete the assessment conditions per unit of competency, which includes work placement and/or simulated assessment.  Every student is required to attend three (3) days vocational placement as scheduled by CQuniversity in conjunction with the school.

All students will need to comply with the Compulsory Pre-Placement Requirements and relevant cut off dates to be eligible for vocational placement.  

Course Details

Course Type Qualification
Student Availability
  • Domestic
Full Fee $3,456.00 (2021)
$3,672.00 (2022)
Subsidised Full Fee $924.00 (2021)
$984.00 (2022)
Subsidised Concession Fee $300.00 (2021)
$324.00 (2022)
Fee for service per unit $288.00 (2021)
$306.00 (2022)
Subsidised full fee per unit $77.00 (2021)
$82.00 (2022)
Subsidised concession fee per unit $25.00 (2021)
$27.00 (2022)
For detailed information on Course Fees, visit
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Health
  • Start TAFE Now
Skill Area
  • Health
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
Not Applicable

Student Outcomes, Career Opportunities and Occupations

Occupational titles for these workers may include: administration support, assistant cook, clerk, cleaner, food service worker, food service assistant, domestic assistant, grounds maintenance worker, handyman, hospital assistant, housekeeping assistant, kitchen hand, laundry worker, maintenance assistant, orderly, courier (eg. pathology), porter, stores assistant, support services worker, ward assistant.

Delivery Agreement

Mackay Hospital & Health Service, in conjunction with Australian Training Works, provides the following services on behalf of CQUniversity for this course: Recruitment of senior  students in the Mackay region. 

Course Structures

In order to complete this course, you must:

  1. Complete 4 core units
  2. Complete 8 elective units

Study Mode Definitions

  • Mixed Mode courses are delivered online and require compulsory attendance of site-specific learning activities such as on-campus residential schools and/or workshops.
  • Online courses are delivered using online resources only.
  • On-campus courses are delivered using a combination of face-to-face and video conferencing style teaching at CQUniversity campuses.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details , including the different study modes offered for each structure.

There is no course structure to show for this course.

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Residential Schools/Workshops

Start TAFE Now (STN) - Mixed Mode

This course includes compulsory site-specific attendance at residential schools and/or workshops. Select your preferred location for further details.
Mixed Mode
HLT23215 Health Services Support
Location Mixed Mode, As per online timetable
Start Date To Be Advised
End Date To Be Advised
Start Time 8:30 AM
End Time 3:00 PM
Compulsory Yes

Domestic 2019 Availabilities

Domestic 2020 Availabilities

Domestic 2021 Availabilities

For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details

More Details

Residential School Information / On-campus Learning Sessions
Students must attend a Residential School as scheduled by CQUniversity to prepare for vocational placement.  The Residential School is facilitated over one day and is offered across several CQUniversity campuses, including:
- Townsville
- Mackay
- Rockhampton
- Gladstone

Residential school details will be provided by your teacher and students must confirm workshop dates and attendance prior to booking travel and accommodation.  

Assessment Requirements
To complete this qualification students MUST complete every assessment from all twelve units with a grade mark "satisfactory".  

Third Party Services arrangement
Bowen State High School provides the following services on behalf of CQUniversity for this course:
  • Recruitment of senior students enrolled at Bowen State High School
  • Provision of educational or support services
Senior students should email:

Resource and Computing Requirements
It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet.

It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission. 

All submissions of assessment must be uploaded electronically to the VET Moodle platform.