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CQUni Handbook
Course History
Please note that the information shown below is for an obsolete version of the course. Please select the 'Next Version' button to view more relevant dataHLT23215 - Certificate II in Health Support Services
Course Details
Course Summary
This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment. To achieve this qualification, the candidate must undertake work placement as detailed in the Assessment Requirements of the units of competency.
Entry Requirements
Completion of the BKSB (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
There are no other entry requirements for this course. All students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement. Please make yourself familiar with the Compulsory Pre-Placement Requirements.
COVID-19 Vaccination Requirement
The COVID-19 vaccination is mandatory to be eligible to attend a WIL placement for this course. Students will be required to provide evidence of having completed a COVID-19 vaccination schedule by the closing date prior to a WIL placement. The vaccine received must be a vaccine approved by the Therapeutic Goods Administration (TGA) of Australia.
Vocational Placement and Work Integrated Learning
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Students are required to complete the assessment conditions per unit of competency, which includes work placement and/or simulated assessment. Every student is required to attend three (3) days vocational placement as scheduled by CQuniversity in conjunction with the school.
All students will need to comply with the Compulsory Pre-Placement Requirements and relevant cut off dates to be eligible for vocational placement.
Course Details
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| Application Mode |
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| How to Apply | Please Enquire or Apply Now | ||||||||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 2: Certificate II |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
Occupational titles for these workers may include: administration support, assistant cook, clerk, cleaner, food service worker, food service assistant, domestic assistant, grounds maintenance worker, handyman, hospital assistant, housekeeping assistant, kitchen hand, laundry worker, maintenance assistant, orderly, courier (eg. pathology), porter, stores assistant, support services worker, ward assistant.
Course Structures
In order to complete this course, you must:
- Complete 4 core units
- Complete 8 elective units
Study Mode Definitions
- Mixed Mode courses are delivered online and require compulsory attendance of site-specific learning activities such as on-campus residential schools and/or workshops.
- Online courses are delivered using online resources only.
- On-campus courses are delivered using a combination of face-to-face and video conferencing style teaching at CQUniversity campuses.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details , including the different study modes offered for each structure.
START TAFE NOW (STN - Mixed Mode)
18 months in duration.
- RPL/RCC/Credit
- Mixed Mode
| Cores | ||||
|---|---|---|---|---|
| HLTWHS001 | Participate in workplace health and safety | More Information | Training.gov Details | |
| HLTINF001 | Comply with infection prevention and control policies and procedures | More Information | Training.gov Details | |
| CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
| CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
| Electives Start TAFE NOW (STN) - Mixed Mode Group information is found in the 'More Details' section of the Handbook as per copied below and these details remain unchanged for 2022 enrolments. 'More details'
Residential School Information / On-campus Simulated Learning
Students must attend two (2) Residential Schools as scheduled by CQUniversity to prepare for vocational placement. The Residential Schools are facilitated over two (2) days, and offered across several CQUniversity campuses, including:
- Townsville
- Mackay City
- Rockhampton
- Gladstone
Students can either choose HLTAID003 or HLTAID011 as a Credit Transfer unit - Not both.
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| CHCCCS026 | Transport individuals | More Information | Training.gov Details | |
| CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
| CHCCCS012 | Prepare and maintain beds | More Information | Training.gov Details | |
| CHCCCS010 | Maintain a high standard of service | More Information | Training.gov Details | |
| BSBWOR202 | Organise and complete daily work activities | More Information | Training.gov Details | |
| BSBMED301 | Interpret and apply medical terminology appropriately | More Information | Training.gov Details | |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | More Information | Training.gov Details | |
| HLTAID003 | Provide first aid | More Information | Training.gov Details | |
| HLTAID011 | Provide First Aid | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | HLTWHS001 - Participate in workplace health and safety |
| 1 | HLTINF001 - Comply with infection prevention and control policies and procedures |
| 2 | CHCCOM005 - Communicate and work in health or community services |
| 2 | CHCCCS026 - Transport individuals |
| 3 | CHCLEG001 - Work legally and ethically |
| 3 | CHCCCS012 - Prepare and maintain beds |
| 4 | CHCDIV001 - Work with diverse people |
| 4 | CHCCCS010 - Maintain a high standard of service |
| 5 | BSBWOR202 - Organise and complete daily work activities |
| 5 | BSBMED301 - Interpret and apply medical terminology appropriately |
| 6 | CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety |
| 6 | HLTAID003 - Provide first aid |
| 6 | HLTAID011 - Provide First Aid |
Course Assessment Information
RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| Third Party Verification |
| RPL |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
Domestic 2019 Availabilities
START TAFE NOW (STN - Mixed Mode)
There are currently no intakes scheduled for this course structure.
Domestic 2020 Availabilities
START TAFE NOW (STN - Mixed Mode)
There are currently no intakes scheduled for this course structure.
Domestic 2021 Availabilities
START TAFE NOW (STN - Mixed Mode)
There are currently no intakes scheduled for this course structure.
Domestic 2022 Availabilities
START TAFE NOW (STN - Mixed Mode)
Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
January: Full Time
February: Full Time
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:
Show Historic Availabilities
Show Historic Availabilities
More Details
More Details
Residential School Information / On-campus Learning Sessions
Students must attend a Residential School as scheduled by CQUniversity to prepare for vocational placement. The Residential School is facilitated over one day and is offered across several CQUniversity campuses, including:
- Townsville
- Mackay
- Rockhampton
- Gladstone
Residential school details will be provided by your teacher and students must confirm workshop dates and attendance prior to booking travel and accommodation.
Assessment Requirements
To complete this qualification students MUST complete every assessment from all twelve units with a grade mark "satisfactory".
Third Party Services arrangement
Bowen State High School provides the following services on behalf of CQUniversity for this course:
- Recruitment of senior students enrolled at Bowen State High School
- Provision of educational or support services
Senior students should email: principal@bowenshs.eq.edu.au
Resource and Computing Requirements
It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet.
It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission.
It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.