This qualification reflects the role of a variety of workers who use a range of factual, technical and procedural knowledge to provide assistance to Health Professional staff for the care of clients. The role of a Health Services Assistant would involve direct client contact under supervision by a Health Professional. To achieve this qualification, the candidate must undertake work placement as detailed in the Assessment Requirements of the units of competency.
Basic Key Skills Builder (bksb) online literacy and numeracy assessment prior to enrollment, unless the student has completed an equal or higher level course.
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
To complete this course, you will be required to complete an approved work placement of 40 hours. Students who are currently working in a relevant role may be eligible to undertake placement with their existing employer, subject to approval from the relevant Educational Team Leader and agreement from the employer.
You will be required to complete a Placement Application Form. This form allows you to apply for approval to complete your placement within your workplace or alternatively, request to attend a CQUniversity-sourced placement. If your workplace does not meet the required criteria for the training package to undertake your placement hours then, CQUniversity will arrange a work placement for you.
CQUniversity’s Workforce Integrated Learning (WIL) team will aim to source a placement located within your community; however, circumstances may require you to relocate to complete the placement.
Mandatory placement checks are compulsory for this course and it is important that students ensure they can meet the requirements for these checks. Mandatory Check inquiries can be directed to WILCompliance@cqu.edu.au and further detailed information can be sourced by clicking on the following link: IMMUNISATIONS AND VACCINATIONS WIL DOCUMENT.
You may also be required to undertake a pre-placement interview with the host organisation and placement may be subject to you meeting the organisation's requirements.
Course Type | Qualification | ||||||||||||
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Student Availability |
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Fees |
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Application Mode |
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How to Apply | Please Enquire or Apply Now | ||||||||||||
Study Area |
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Skill Area |
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AQF Level | Level 3: Certificate III |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Possible employment options may include: acute care assistance, assistant in nursing, nursing assistant, nursing support worker, patient service attendant, patient support assistant, patient care assistant, ward assistant.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
18 months part-time Start TAFE Now.
STN Sequence One Units must be completed in this order. |
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HLTWHS001 | Participate in workplace health and safety | More Information | Training.gov Details | |
HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
STN Sequence Two Units must be completed in this order. |
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CHCCCS010 | Maintain a high standard of service | More Information | Training.gov Details | |
CHCCCS012 | Prepare and maintain beds | More Information | Training.gov Details | |
CHCCCS026 | Transport individuals | More Information | Training.gov Details | |
CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
STN Sequence Three Units must be completed in this order. |
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HLTAAP001 | Recognise healthy body systems | More Information | Training.gov Details | |
CHCCCS002 | Assist with movement | More Information | Training.gov Details | |
BSBWOR301 | Organise personal work priorities and development | More Information | Training.gov Details | |
STN Sequence Four Units must be completed in this order. |
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BSBFLM312 | Contribute to team effectiveness | More Information | Training.gov Details | |
BSBMED301 | Interpret and apply medical terminology appropriately | More Information | Training.gov Details | |
STN Sequence Five Units must be completed in this order. |
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CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
CHCCCS020 | Respond effectively to behaviours of concern | More Information | Training.gov Details | |
ELECTIVE (Third Party) | ||||
HLTAID011 | Provide First Aid | More Information | Training.gov Details |
Sequence | Unit |
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1 | HLTWHS001 - Participate in workplace health and safety |
1 | CHCCCS010 - Maintain a high standard of service |
1 | HLTAAP001 - Recognise healthy body systems |
1 | BSBFLM312 - Contribute to team effectiveness |
1 | CHCDIV001 - Work with diverse people |
2 | HLTINF006 - Apply basic principles and practices of infection prevention and control |
2 | CHCCCS012 - Prepare and maintain beds |
2 | CHCCCS002 - Assist with movement |
2 | BSBMED301 - Interpret and apply medical terminology appropriately |
2 | CHCCCS020 - Respond effectively to behaviours of concern |
3 | CHCCOM005 - Communicate and work in health or community services |
3 | CHCCCS026 - Transport individuals |
3 | BSBWOR301 - Organise personal work priorities and development |
4 | CHCLEG001 - Work legally and ethically |
Unit Code | Unit Name |
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HLTAID011 | Provide First Aid |
12 months full-time
Mainstream Sequence One Units must be completed in this order. |
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HLTWHS001 | Participate in workplace health and safety | More Information | Training.gov Details | |
HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
Mainstream Sequence Three Units must be completed in this order. |
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HLTAAP001 | Recognise healthy body systems | More Information | Training.gov Details | |
CHCCCS002 | Assist with movement | More Information | Training.gov Details | |
Mainstream Sequence Two Units must be completed in this order. |
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CHCCCS010 | Maintain a high standard of service | More Information | Training.gov Details | |
CHCCCS012 | Prepare and maintain beds | More Information | Training.gov Details | |
CHCCCS026 | Transport individuals | More Information | Training.gov Details | |
CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
Mainstream Sequence Four Units must be completed in this order. |
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BSBWOR301 | Organise personal work priorities and development | More Information | Training.gov Details | |
BSBFLM312 | Contribute to team effectiveness | More Information | Training.gov Details | |
BSBMED301 | Interpret and apply medical terminology appropriately | More Information | Training.gov Details | |
Mainstream Sequence Five Units must be completed in this order. |
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CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
CHCCCS020 | Respond effectively to behaviours of concern | More Information | Training.gov Details | |
Elective (Third Party) | ||||
HLTAID011 | Provide First Aid | More Information | Training.gov Details |
Sequence | Unit |
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1 | HLTWHS001 - Participate in workplace health and safety |
1 | HLTAAP001 - Recognise healthy body systems |
1 | CHCCCS010 - Maintain a high standard of service |
1 | BSBWOR301 - Organise personal work priorities and development |
1 | CHCDIV001 - Work with diverse people |
2 | HLTINF006 - Apply basic principles and practices of infection prevention and control |
2 | CHCCCS002 - Assist with movement |
2 | CHCCCS012 - Prepare and maintain beds |
2 | BSBFLM312 - Contribute to team effectiveness |
2 | CHCCCS020 - Respond effectively to behaviours of concern |
3 | CHCCOM005 - Communicate and work in health or community services |
3 | CHCCCS026 - Transport individuals |
3 | BSBMED301 - Interpret and apply medical terminology appropriately |
4 | CHCLEG001 - Work legally and ethically |
Unit Code | Unit Name |
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HLTAID011 | Provide First Aid |
This program will be delivered over 12 months.
Students will have access to on-line resources and assessments via the CQU Moodle and other relevant resources.
Students will be supported by face to face delivery, telephone, email and ZOOM sessions. Students will also have access to on-line Library resources and learning support. Students will also be required to complete on job assessment with third party verification.
Students must attend practical skills workshops that includes a summary of the unit learning material, followed by practical/simulated skills assessments. Students must have successfully commenced or completed the Unit written assessments in Moodle units prior to attending the practical skills workshop.
SEQUENCE DELIVERY Units must be completed in this order, enrol into only two units at a time. |
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HLTAID011 | Provide First Aid | More Information | Training.gov Details | |
CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
HLTWHS001 | Participate in workplace health and safety | More Information | Training.gov Details | |
CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
HLTAAP001 | Recognise healthy body systems | More Information | Training.gov Details | |
CHCCCS019 | Recognise and respond to crisis situations | More Information | Training.gov Details | |
CHCCCS015 | Provide individualised support | More Information | Training.gov Details | |
CHCCCS002 | Assist with movement | More Information | Training.gov Details | |
CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
CHCAGE001 | Facilitate the empowerment of older people | More Information | Training.gov Details | |
CHCCCS009 | Facilitate responsible behaviour | More Information | Training.gov Details | |
BSBWOR301 | Organise personal work priorities and development | More Information | Training.gov Details | |
BSBMED301 | Interpret and apply medical terminology appropriately | More Information | Training.gov Details |
Sequence | Unit |
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1 | HLTAID011 - Provide First Aid |
2 | CHCCOM005 - Communicate and work in health or community services |
3 | CHCLEG001 - Work legally and ethically |
4 | HLTWHS001 - Participate in workplace health and safety |
5 | CHCDIV001 - Work with diverse people |
6 | HLTINF006 - Apply basic principles and practices of infection prevention and control |
7 | HLTAAP001 - Recognise healthy body systems |
8 | CHCCCS019 - Recognise and respond to crisis situations |
9 | CHCCCS015 - Provide individualised support |
10 | CHCCCS002 - Assist with movement |
11 | CHCMHS001 - Work with people with mental health issues |
12 | CHCAGE001 - Facilitate the empowerment of older people |
13 | CHCCCS009 - Facilitate responsible behaviour |
14 | BSBWOR301 - Organise personal work priorities and development |
15 | BSBMED301 - Interpret and apply medical terminology appropriately |
Assessment Types |
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Written/Electronic Assessment |
Practical Task |
Third Party Verification |
RPL |
Location | Mixed Mode, As per online timetable |
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Start Date | To Be Advised |
End Date | To Be Advised |
Start Time | 8:30 AM |
End Time | 3:00 PM |
Compulsory | Yes |
Timetable Information
Please access your timetable via the link here. Click on your chosen Course Room Guide, then locate the tab of Campus that you are
enrolled in to view your timetable.
Residential School Information
As this course is delivered through a blended delivery method (Mixed Mode), students will be required to undertake one (1) x two (2) day
residential schools block as scheduled by CQUniversity* in order to prepare for vocational placements.
Residential classes will be held from 8am to 4pm on Mondays to Thursdays across the below dates. *Residential school dates will be
provided by your teacher in accordance with your commencement intake and course progression. Students are advised to confirm dates
with their teacher prior to arranging travel and personal arrangements. Information regarding available dates at each campus are below:
Cairns | Townsville | Mackay City | Rockhampton North | Gladstone |
29th & 30th Jan | 12th &13th Feb | 19th & 20th Feb | 26th & 27th Feb | |
7th & 8th May | 15th & 16th Apr | 2nd & 3rd Apr | 15th & 16th Apr | |
24th & 25th Jun | 10th & 11th Jun | 3rd & 4th Jun | ||
5th & 6th Aug | 30th Sep & 1st Oct | 16th & 17th Sep | 16th &17th Sep | 9th & 10th Sep |
18th & 19th Nov | 25th & 26th Nov | 28th & 29th Oct | 18th & 19th Nov |
Mandatory Check Requirements
As per the CQU Immunisation Policy and for patient and student safety, students are required to meet Mandatory Check Requirements
prior to completing their Vocational Placement.
Please click here for full details of your requirements.
Please see mandatory check cut off dates here. You will not be eligible to proceed to placement if you fail to meet the deadline.
Any enquiries regarding Mandatory Checks should be directed to the WIL (Work Integrated Learning) Team via email to
WILCompliance@cqu.edu.au or call (07) 4930 9124.
Vocational Placement
Students are required to:
- Meet Mandatory Check Requirements as per the CQU Immunisation Policy and for patient and student safety.
- Complete a mandatory work placement of at least 40 hours of direct support work in at least one aged care, home and community,
disability or community service organisation, and
- Meet the assessment conditions per unit of competency, which includes work placement and/or simulated assessment. Depending
upon the capacity of the health care providers/facilities in the student’s geographical area, students may be expected to travel to an
alternative location in order to complete their prescribed work placement. Students will only be offered one placement per student, per
course, per term.
Any enquiries regarding Vocational Placement should be directed to the WIL (Work Integrated Learning) Team via email to
WILNMSS@cqu.edu.au or call (07) 4930 9124.
Resource and Computing Requirements
It is a requirement that you have access to internet connection to access online resources which would include email, ZOOM, Microsoft
Teams and Moodle.
It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but
are not limited to, email, internet, video streaming, electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.