This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user. Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.
There are no entry requirements for this course, however completion of Certificate II in Information, Digital Media & Technology is highly recommended.
Course Type | Qualification |
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Student Availability |
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Fees | For detailed information on Course Fees, visit www.cqu.edu.au/fees |
Application Mode |
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How to Apply | Please Enquire or Apply Now |
Study Area |
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Skill Area |
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AQF Level | Level 3: Certificate III |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Possible job titles relevant to this qualification include: IT Technician, Customer Service Representative (ICT), Client Support Officer (ICT) ,User Support Specialist, Help Desk Officer.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
1 year full-time or 2 years part-time
Advanced Documents Cluster Please refer to the More Details tab for information about when each cluster is available. |
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ICTICT301 | Create user documentation | More Information | Training.gov Details | |
ICTICT308 | Use advanced features of computer applications | More Information | Training.gov Details | |
Business Practices Cluster Please refer to the More Details tab for information about when each cluster is available. |
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BSBSUS401 | Implement and monitor environmentally sustainable work practices | More Information | Training.gov Details | |
BSBWHS304 | Participate effectively in WHS communication and consultation processes | More Information | Training.gov Details | |
Foundation Skills Cluster
Please refer to the More Details tab for information about when each cluster is available.
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ICTICT202 | Work and communicate effectively in an ICT environment | More Information | Training.gov Details | |
ICTICT203 | Operate application software packages | More Information | Training.gov Details | |
ICTWEB201 | Use social media tools for collaboration and engagement | More Information | Training.gov Details | |
Large Business Networking Cluster
Please refer to the More Details tab for information about when each cluster is available.
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ICTNWK301 | Provide network systems administration | More Information | Training.gov Details | |
ICTNWK302 | Determine and action network problems | More Information | Training.gov Details | |
ICTNWK303 | Configure and administer a network operating system | More Information | Training.gov Details | |
ICTNWK304 | Administer network peripherals | More Information | Training.gov Details | |
Linux Cluster
Please refer to the More Details tab for information about when each cluster is available.
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ICTICT302 | Install and optimise operating system software | More Information | Training.gov Details | |
ICTSAS304 | Provide basic system administration | More Information | Training.gov Details | |
Small Business Networking Cluster
Please refer to the More Details tab for information about when each cluster is available.
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ICTNWK305 | Install and manage network protocols | More Information | Training.gov Details | |
ICTSAS307 | Install, configure and secure a small office or home office network | More Information | Training.gov Details | |
System Build and Test Cluster Please refer to the More Details tab for information about when each cluster is available. |
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ICTICT303 | Connect internal hardware components | More Information | Training.gov Details | |
ICTSAS308 | Run standard diagnostic tests | More Information | Training.gov Details |
Assessment Types |
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Project |
Practical Task |
Written/Electronic Assessment |
Enrolment Information
This course has been superseded by a new version of the qualification - ICT30120. For this reason, it has been placed in Teach Out. This means that one final opportunity is being provided to students who have nearly completed the qualification to finish their remaining units before the end of 2021. Students who have not completed all units required for this qualification will have to transition to the new qualification.
New students will be admitted in February and April Intakes but will then transition to the new qualification mid-year.
Compulsory Attendance
Students studying the System Build and Test cluster, Small Business Networking cluster and Large Business Networking cluster must be able to attend compulsory Lab sessions one day per week for the duration of the enrolment period which is usually 8 or 9 weeks.
Expected Attendance
Students studying the Foundation Skills or Business Practices clusters are expected to attend a one hour weekly Zoom session for each unit. These blocks generally have a duration of 8 – 9 weeks.
Study Load
This course requires a considerable commitment to complete.
Full-time study (2 or 3 clusters each block): 30+ hours per week
of study is required to complete all units successfully.
Part-time study (One cluster each Block): Completing all units successfully will require 10-15 hours of study per week.
Start Month |
Cluster 1 – One day per week in IT Lab plus a weekly online Zoom lesson |
Cluster 2 – Done mostly online with a weekly online Zoom lesson for each unit |
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February |
System Build and Test (2 units) |
Business Practices (2 units) + ICTICT202 |
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Practical Lab Session |
2 Feb - 23 Mar 2021 |
ICTICT202 Work and communicate effectively in an ICT environment |
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Tuesday 9:00 am – 2:30 pm |
Thursday 9:00 - 10:00 am |
4 Feb – 25 Mar 2021 |
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Mackay City |
Rockhampton City Room B2:05 |
BSBSUS401 Implement and monitor environmentally sustainable work practices |
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Weekly Zoom session |
1 Feb – 22 Mar 2021 |
Thursday 10:30 - 11:30 am |
4 Feb - 25 Mar 2021 |
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Monday 10:00 -11:30 am |
BSBWHS304 Participate effectively in WHS communication and consultation processes |
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Thursday 12:00 - 1:00 pm |
4 Feb – 25 Mar 2021 |
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April |
Small Business Networking (2 units) |
Foundation Skills (2 units only) |
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Practical Lab Session |
6 Apr - 1 Jun 2021 |
ICTICT203 Operate application software packages |
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Tuesday 9:00 am – 2:30 pm |
Thursday 9:00 - 10:00 am |
8 Apr – 3 Jun 2021 |
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Mackay City |
Rockhampton City Room B2:05 |
ICTWEB201 Use social media tools for collaboration and engagement |
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Weekly Zoom session |
8 Apr – 3 Jun 2021 |
Thursday 10:30 - 11:30 am |
8 Apr – 3 Jun 2021 |
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Thursday 12:00 - 1:30 pm |
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July |
Large Business Networking (4 units) |
No units – all other units are under ICT30120 |
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Practical Lab Session |
6 Jul - 31 Aug 2021 |
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Tuesday 9:00 am – 2:30 pm |
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Mackay City Building 1 Room 2.24 |
Rockhampton City Room B2:05 |
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Weekly Zoom session |
5 Jul – 30 Aug 2021 |
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Monday 1:00 - 2:30 pm |