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Version Effective: 19th of April, 2022

ICT30120 - Certificate III in Information Technology

Course Details

Course Summary

This qualification reflects the role of individuals who are competent in a range of Information and Communications Technology (ICT) roles, including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, systems and web development.

Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts.


Entry Requirements

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

The ICT Training Package does not specify any entry requirements but the level of difficulty of this course requires literacy and numeracy skills at ACSF Level 4 for both English and Maths.

Literacy and numeracy skills alone are often a poor indictor of likely success. Prospective students should assess themselves against the following requirements when deciding to study this course. The following are examples of the inherent requirements that are needed to achieve the core learning outcomes of the course:

  • Communication skills (verbal, non-verbal, written and technology): you will need to effectively communicate in English and produce written assessment in a coherent manner with correct grammar and punctuation
  • Cognitive abilities (knowledge and cognitive skills, literacy and numeracy): you will need to perform basic arithmetic
  • Information and Communication Technology (ICT) abilities: you will need to competently use a desktop operating system such as Microsoft Windows or Mac OS X, an Internet browser, an email client, and competently use productivity software such as Microsoft Office
  • Although some aspects of discipline software will be learnt as part of your course, you will need to be able to independently learn to use features of software
  • Sensory abilities (visual, auditory and tactile), strength and mobility (gross motor skills and fine motor skills): you will need to perceive fine detail on a computer screen and interact with a computer through devices such as a mouse, touchscreen or keyboard. Some units require physical movement and installation of computer equipment and components such as internal components and networking equipment and cables. You would be expected to either perform or supervise the movement and installation of small computer equipment
  • Sustainable performance: you will need to be able to concentrate for at least 2 hours at a time
  • Interpersonal engagement: you will need to be able to work productively in a team, build rapport with future clients and admit mistakes
  • Ethical behaviour: you will need to demonstrate honesty and integrity in academic and professional practice
  • Behavioural stability: you will need to interact with people from a wide range of cultures in a calm and composed manner in difficult situations
  • Legal compliance: you will need to comply with the policies and practices of the ICT business organisation in which you find employment.


Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $3,816.00 (2022)
Subsidised Full Fee $1,152.00 (2022)
Subsidised Concession Fee $456.00 (2022)
Fee for service per unit $318.00 (2022)
Subsidised full fee per unit $96.00 (2022)
Subsidised concession fee per unit $38.00 (2022)
TAFE Priority Training Program fee per unit $28.00 (2022)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Information Technology and Digital Media
Skill Area
  • Information Technology
AQF Level Level 3: Certificate III

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable

Student Outcomes, Career Opportunities and Occupations

Possible job titles relevant to this qualification include: IT Technician, Customer Service Representative (ICT), Client Support Officer (ICT) ,User Support Specialist, Help Desk Officer.

Course Structures

In order to complete this course, you must:

  1. Complete 6 core units
  2. Complete 6 elective units

Study Mode Definitions

  • Mixed Mode courses are delivered online and require compulsory attendance of site-specific learning activities such as on-campus residential schools and/or workshops.
  • Online courses are delivered using online resources only.
  • On-campus courses are delivered using a combination of face-to-face and video conferencing style teaching at CQUniversity campuses.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details , including the different study modes offered for each structure.

Standard Course Structure

9 months full-time or 18 months part-time

  • On-campus
Application Development & Usage
ICTPRG302 Apply introductory programming techniques More Information Training.gov Details
ICTICT214 Operate application software packages More Information Training.gov Details
Hardware & Operating Systems
ICTICT302 Install and optimise operating system software More Information Training.gov Details
ICTICT303 Connect internal hardware components More Information Training.gov Details
Managing Information in ICT
BSBXCS303 Securely manage personally identifiable information and workplace information More Information Training.gov Details
ICTICT313 Identify IP, ethics and privacy policies in ICT environments More Information Training.gov Details
Small Business Networks
ICTSAS310 Install, configure and secure a small office or home office network More Information Training.gov Details
ICTNWK311 Install and test network protocols More Information Training.gov Details
Thinking Skills
BSBCRT301 Develop and extend critical and creative thinking skills More Information Training.gov Details
Working in ICT
BSBXTW301 Work in a team More Information Training.gov Details
ICTSAS305 Provide ICT advice to clients More Information Training.gov Details
Business Network Administration
ICTNWK309 Configure and administer network operating systems More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
ICTPRG302 Apply introductory programming techniques
ICTICT214 Operate application software packages
ICTICT302 Install and optimise operating system software
ICTICT303 Connect internal hardware components
BSBXCS303 Securely manage personally identifiable information and workplace information
ICTICT313 Identify IP, ethics and privacy policies in ICT environments
ICTSAS310 Install, configure and secure a small office or home office network
ICTNWK311 Install and test network protocols
BSBCRT301 Develop and extend critical and creative thinking skills
BSBXTW301 Work in a team
ICTSAS305 Provide ICT advice to clients
ICTNWK309 Configure and administer network operating systems

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Project
RPL
Third Party Verification
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2021 Availabilities

Standard Course Structure

On-campus

Mackay City

July: Full Time/Part Time
October: Full Time/Part Time

Rockhampton City

July: Full Time/Part Time
October: Full Time/Part Time

Domestic 2022 Availabilities

Standard Course Structure

On-campus

Mackay City

February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time

Rockhampton City

February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
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Enrolment Information

Clusters are available for certain intakes (enrolment periods) as listed below.

 

Literacy & Numeracy Requirements

Students are expected to be able to work at ACSF Level 4 in Literacy and Numeracy. Students who choose to attempt this course without those necessary skills find it difficult to successfully complete this course.

 

Home PC requirements

The majority of study required for this course is conducted outside of the organised sessions detailed below.  This means that you need to have access to a personal computer (preferably Windows 10 or 11) at home or wherever you spend your time studying. The computer needs to have internet access and you need to be able to install Microsoft Office which is available as a free download to CQUniversity students.

Although it is not mandatory, it is advisable to have one which is capable of running Microsoft Hyper-V virtualisation.  This will allow you to practise many of the things learnt in the Lab on campus when you are studying at home. This is a great benefit if you put the effort into using it.

 

Compulsory Attendance

Students studying the Small Business Networks, Business Network Administration or the Hardware & Operating Systems clusters must be able to attend compulsory Lab sessions one day per week for the duration of the enrolment period at either the Mackay or Rockhampton City campuses.  Clusters usually have a duration of 9 weeks.

 

Expected Attendance

Students studying the Thinking Skills, Working in ICT or Application Development & Usage clusters are expected to attend a one-hour weekly Zoom session for each unit. These sessions are generally recorded and available in CQU’s Moodle learning management system.

 

Study Load

This course requires a considerable commitment to complete.

Full-time study (2 or 3 clusters each block):  30+ hours per week of study is required to complete all units successfully over a period of about 9 months. 

Part-time study (One cluster each Block):  Completing the course over 1.5 years (Part Time) will require 10-15 hours of study per week. 


 

 

Start Month

Cluster 1 – One day per week in IT Lab
plus a weekly online Zoom lesson

Cluster 2 – Weekly online Zoom lesson for each unit

 

 

 

February

2022

Small Business Networks (2 units)

Managing Information in ICT (2 units)

Practical Lab Session

BSBXCS303 Securely manage personally identifiable information and …

Thur 9:00 am - 2:30 pm  |  10 Feb - 7 Apr

Wed 9:00 - 10:00 am  |  9 Feb - 6 Apr

Mackay City
Building 1 Room 2.24

Rockhampton City Room B2:05

ICTICT313 Identify IP, ethics and privacy policies in ICT environments

Weekly Zoom session

Wed 10:30 - 11:30 am  |  9 Feb - 6 Apr

Tuesday 12:00 – 1:30 pm | 8 Feb – 5 Apr

 

 

 

 

May

2022

  

Business Network Administration (1 unit)

Working in ICT (2 units)

Practical Lab Session

BSBXTW301 Work in a team

Thur 9:00 am - 2:30 pm  |  5 May - 30 Jun

Wed 9:00 - 10:00 am  |  4 May – 29 Jun

Mackay City
Building 1 Room 2.24

Rockhampton City Room B2:05

ICTSAS305 Provide ICT advice to clients

Weekly Zoom session

Wed 10:30 - 11:30 am  |  4 May – 29 Jun

Tuesday 12:00 – 1:30 pm  |  3 May – 28 Jun

 

Thinking Skills (1 Unit)

BSBCRT301 Develop and extend critical and creative thinking skills

 

Tue 10:30 - 11:30 am  |  3 May – 28 Jun

 

July

2022

 

Hardware & Operating Systems (2 units)

Application Development & Usage (2 units)

Practical Lab Session

ICTPRG302 Apply introductory programming techniques

Thur 9:00 am - 2:30 pm  |  7 Jul - 1 Sep

Wed 9:00 - 10:00 am  |  6 Jul - 31 Aug

Mackay City
Building 1 Room 2.24

Rockhampton City Room B2:05

ICTICT214 Operate application software packages

Weekly Zoom session

Wed 10:30 - 11:30 am  |  6 Jul - 31 Aug

Tuesday 12:00 – 1:30 pm | 5 Jul – 30 Aug

 

 

 

 

October

2022

Small Business Networks (2 units)

Managing Information in ICT (2 units)

Practical Lab Session

BSBXCS303 Securely manage personally identifiable information and …

Thur 9:00 am - 2:30 pm  |  6 Oct - 1 Dec

Wed 9:00 - 10:00 am  |  5 Oct - 30 Nov

Mackay City
Building 1 Room 2.24

Rockhampton City Room B2:05

ICTICT313 Identify IP, ethics and privacy policies in ICT environments

Weekly Zoom session

Wed 10:30 - 11:30 am  |  5 Oct - 30 Nov

Tuesday 12:00 – 1:30 pm | 4 Oct – 29 Nov