Version Effective: 27th of November, 2019
Version Effective: 27th of November, 2019

PDC67196 - Conflict Management and Resolution in a Workplace Setting

Course Details

Course Summary

This online Short Course will examine the issue of conflict and effective management as a key competence in workplace relationships. It is important to understand that organisations can be conflict resilient and what managers’ responsibilities are in this regard. The focus of attention will be on key elements of conflict in the workplace and how to manage them effectively. When we are faced with conflict, whether or not we are directly involved, we will experience emotions. Emotions influence actions and may stand in the way of effective conflict management. Developing skills in conflict competence that involve cognitive, emotional and behavioural components is imperative, given that conflict in the workplace is inevitable. Therefore, for us to be able to engage in effective conflict resolution, we need to be able to demonstrate effective conflict competence.

The fee for this short course will be $90.00.

Entry Requirements

There are no specific entry requirements, however, students enrolling in this course should work in the healthcare profession.

Course Details

Course Type Short Course (Professional Development)
Student Availability
  • Domestic
Fees
Application Mode
  • Other
How to Apply
For direct access to the micro-credential, visit our Learning Management Site: Be Different
Simply set up an account on the site to pay and access the micro-credential you wish to study.
Study Area
  • Health
Skill Area
  • Health

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes 		Not Applicable
International Students
CRICOS Codes 		Not Applicable

Student Outcomes, Career Opportunities and Occupations

This course provides Professional Development for health professionals.

Undertaking this course enables students to meet their Continuing Professional Development obligations and industry update requirements in their profession. Upon successful completion of the course, students will be awarded 4 Continuing Professional Development (CPD) hours and a CQUniversity Certificate of Completion.

Course Structures

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Standard Course Structure

4 hours

  • Online
No units are associated with this course


Course Learning Outcomes
  1. Understand the main features of workplace conflict and conflict dynamics
  2. Understand the importance of effective communication and problem-solving in conflict resolution
  3. Describe the concept of conflict competency
  4. Apply conflict resolution and negotiation strategies
  5. Understand the basic components of conflict resiliency.

Assessment

Online Quiz

Where and when can I start?
Please view the more details information for any additional information related to this course.

There are currently no intakes for this course.
More Details
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