Previous Version Version Effective: 29th of January, 2019
Version Effective: 29th of January, 2019

SIT20116 - Certificate II in Tourism

Course Details

Course Summary

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $2585 (2019)
Subsidised Full Fee $1133 (2019)
Subsidised Concession Fee $759 (2019)
Fee for service per unit $235 (2019)
Subsidised full fee per unit $103 (2019)
Subsidised concession fee per unit $69 (2019)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Online
Study Area
  • Hospitality and Beauty
Skill Area
  • Tourism
AQF Level Level 2: Certificate II

Admission Codes

International Students
CRICOS Codes
  • ROC - 094900G
  • MKC - 094900G

Entry Requirements

There are no entry requirements for this course.

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: documentation clerk for a tour wholesaler or travel agency; museum attendant; office assistant for a tour operator; receptionist and office assistant for a professional conference organiser or event management business; receptionist and office assistant in a travel agency; retail sales assistant in an attraction; or ride attendant in an attraction.

Delivery Agreement

 Memorandum of Understanding - Chinchilla State High School provides the following services on behalf of CQUniversity for this course: Recruitment of senior students enrolled at Chinchilla State High School Provision of educational or support services Senior students should email: admin@chinchilshs.eq.edu.au.

Third Party Services arrangement:  Yeppoon State High School provides the following services on behalf of CQUniversity for this course:

Recruitment of senior students enrolled at Yeppoon State High School and Delivery and Assessment of Training under CQUniversity RTO 40939. A Third Party Agreement will be executed between CQUniversity and Yeppoon State High School for delivery from 29/1/2019 to 29/11/2019.

Course Structures

In order to complete this course, you must:

  1. Complete 4 core units
  2. Complete 7 elective units
Please select a course structure from the options below:
Mixed Mode

6 months full-time

  • Mixed Mode
Core
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXWHS001 Participate in safe work practices More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
Elective
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL005 Sell tourism products and services More Information Training.gov Details
SITXCCS002 Provide visitor information More Information Training.gov Details
SITXCOM001 Source and present information More Information Training.gov Details
BSBCMM201 Communicate in the workplace More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
BSBSUS201 Participate in environmentally sustainable work practices More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITTTSL002 - Access and interpret product information
1 SITTTSL005 - Sell tourism products and services
1 SITXCCS002 - Provide visitor information
1 SITXCOM001 - Source and present information
2 SITXWHS001 - Participate in safe work practices
2 SITXCCS003 - Interact with customers
2 SITXCOM002 - Show social and cultural sensitivity
2 BSBCMM201 - Communicate in the workplace
2 BSBWOR203 - Work effectively with others
2 BSBSUS201 - Participate in environmentally sustainable work practices


VET in Schools (VETiS)

12 months part-time
  • Mixed Mode
Core units
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details
SITXCOMM002 Show social and cultural sensitivity More Information Training.gov Details
SITXWHS001 Participate in safe work practices More Information Training.gov Details
Elective Units
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL005 Sell tourism products and services More Information Training.gov Details
SITXCCS002 Provide visitor information More Information Training.gov Details
SITXCOM001 Source and present information More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
BSBCMM201 Communicate in the workplace More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITTTSL002 - Access and interpret product information
1 SITTTSL005 - Sell tourism products and services
1 SITXCCS002 - Provide visitor information
1 SITXCOM001 - Source and present information
2 SITXCCS003 - Interact with customers
2 SITXCOMM002 - Show social and cultural sensitivity
2 SITXWHS001 - Participate in safe work practices
2 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
2 BSBCMM201 - Communicate in the workplace
2 BSBWOR203 - Work effectively with others


Yeppoon State High School (VETIS)

12 months part-time

  • Mixed Mode
Core Units
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details
SITXCOMM002 Show social and cultural sensitivity More Information Training.gov Details
SITXWHS001 Participate in safe work practices More Information Training.gov Details
Elective Units
SITXCOM001 Source and present information More Information Training.gov Details
SITXCCS002 Provide visitor information More Information Training.gov Details
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL005 Sell tourism products and services More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
BSBCMM201 Communicate in the workplace More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITXCOM001 - Source and present information
1 SITXCCS002 - Provide visitor information
1 SITTTSL002 - Access and interpret product information
1 SITTTSL005 - Sell tourism products and services
2 SITXCCS003 - Interact with customers
2 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
2 BSBCMM201 - Communicate in the workplace
2 BSBWOR203 - Work effectively with others
3 SITXCOMM002 - Show social and cultural sensitivity
4 SITXWHS001 - Participate in safe work practices


Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Project
RPL
Course Learning Outcomes
Where and when can I start?
The availabilities listed here are for 2019 and beyond.
Please view the more details information for any additional information related to the intakes

Domestic 2019 Availabilities

VET in Schools (VETiS)

Mixed Mode
Mixed Mode for this course may refer to on-campus workshops or residential schools located at Rockhampton City.
Or it may refer to work placements which can be located anywhere. Please see the More Details section for more information.
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time

Mixed Mode

Mixed Mode
Mixed Mode for this course may refer to on-campus workshops or residential schools located at Rockhampton City.
Or it may refer to work placements which can be located anywhere. Please see the More Details section for more information.
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
More Details

More Details

Enrolment Sequence


Mainstream
Please refer to the VET Course Planners for the recommended study sequence of this course.  Please enrol in your units as per those instructions.  


Dual Qualification

Students can choose to complete a dual qualification from two of the three qualifications listed below.  The two courses will be completed over a period of two years:


  • SIT20316 - Certificate II in Hospitality
  • SIT20416 - Certificate II in Kitchen Operations
  • SIT20116 - Certificate II in Tourism.


Practical Skills Additional Information

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff.


Third Party Services arrangement

Chinchilla State High School provides the following services on behalf of CQUniversity for this course:

  • Recruitment of senior students enrolled at Chinchilla State High School
  • Provision of educational or support services

Senior students should email: admin@chinchilshs.eq.edu.au 


Assessment information

To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.  


A workplace simulated environment could include a café or bar setup and include additional customers, people ordering drinks, standard glass sizes and having water available.  


You must show signage (located at https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/harm-minimisation), alcohol measures used to serve standard drinks or samples.