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Course History
Please note that the information shown below is for an obsolete version of the course. Please select the 'Next Version' button to view more relevant dataSIT20116 - Certificate II in Tourism
Course Details
Course Summary
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.
Entry Requirements
There are no entry requirements for this course.
Vocational Placement and Work Integrated Learning
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff. To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.Course Details
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| Application Mode |
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| How to Apply | Please Enquire or Apply Now | ||||||||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 2: Certificate II |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
|---|---|
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
Possible job titles include: documentation clerk for a tour wholesaler or travel agency; museum attendant; office assistant for a tour operator; receptionist and office assistant for a professional conference organiser or event management business; receptionist and office assistant in a travel agency; retail sales assistant in an attraction; or ride attendant in an attraction.
Delivery Agreement
Third Party Services arrangement: Yeppoon State High School provides the following services on behalf of CQUniversity for this course: Recruitment of senior students enrolled at Yeppoon State High School and Delivery and Assessment of Training under CQUniversity RTO 40939. A Third Party Agreement will be executed between CQUniversity and Yeppoon State High School
Course Structures
In order to complete this course, you must:
- Complete 4 core units
- Complete 7 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Please select a course structure from the options below:
Online
6 months full time or 12 months part time
- Online
- RPL/RCC/Credit
| Core | ||||
|---|---|---|---|---|
| SITTIND001 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCCS003 | Interact with customers | More Information | Training.gov Details | |
| Elective | ||||
| SITTTSL002 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS002 | Provide visitor information | More Information | Training.gov Details | |
| SITXCOM001 | Source and present information | More Information | Training.gov Details | |
| SITTTSL004 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
| BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
| BSBSUS201 | Participate in Environmentally Sustainable Work Practices | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND001 - Source and use information on the tourism and travel industry |
| 1 | SITTTSL002 - Access and interpret product information |
| 1 | SITXCCS002 - Provide visitor information |
| 1 | SITXCOM001 - Source and present information |
| 1 | SITTTSL004 - Provide advice on Australian destinations |
| 2 | SITXCOM002 - Show social and cultural sensitivity |
| 2 | SITXWHS001 - Participate in safe work practices |
| 2 | SITXCCS003 - Interact with customers |
| 2 | BSBCMM201 - Communicate in the workplace |
| 2 | BSBWOR203 - Work effectively with others |
| 2 | BSBSUS201 - Participate in Environmentally Sustainable Work Practices |
VET in Schools (VETiS)
12 months
- Online
- RPL/RCC/Credit
| Core units | ||||
|---|---|---|---|---|
| SITTIND001 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS003 | Interact with customers | More Information | Training.gov Details | |
| SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| Elective Units | ||||
| SITXCOM001 | Source and present information | More Information | Training.gov Details | |
| SITTTSL004 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITTTSL002 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS002 | Provide visitor information | More Information | Training.gov Details | |
| BSBSUS201 | Participate in Environmentally Sustainable Work Practices | More Information | Training.gov Details | |
| BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
| BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND001 - Source and use information on the tourism and travel industry |
| 1 | SITXCOM001 - Source and present information |
| 1 | SITTTSL004 - Provide advice on Australian destinations |
| 1 | SITTTSL002 - Access and interpret product information |
| 1 | SITXCCS002 - Provide visitor information |
| 2 | SITXCCS003 - Interact with customers |
| 2 | SITXWHS001 - Participate in safe work practices |
| 2 | SITXCOM002 - Show social and cultural sensitivity |
| 2 | BSBSUS201 - Participate in Environmentally Sustainable Work Practices |
| 2 | BSBCMM201 - Communicate in the workplace |
| 2 | BSBWOR203 - Work effectively with others |
International
26 weeks
- On-campus
| Core | ||||
|---|---|---|---|---|
| SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXCCS003 | Interact with customers | More Information | Training.gov Details | |
| SITTIND001 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| Elective | ||||
| SITTTSL002 | Access and interpret product information | More Information | Training.gov Details | |
| BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
| BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
| BSBSUS201 | Participate in Environmentally Sustainable Work Practices | More Information | Training.gov Details | |
| SITXCOM001 | Source and present information | More Information | Training.gov Details | |
| SITXCCS002 | Provide visitor information | More Information | Training.gov Details | |
| SITTTSL004 | Provide advice on Australian destinations | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS001 - Participate in safe work practices |
| 1 | SITXCOM002 - Show social and cultural sensitivity |
| 1 | SITXCCS003 - Interact with customers |
| 1 | SITTIND001 - Source and use information on the tourism and travel industry |
| 1 | SITTTSL002 - Access and interpret product information |
| 1 | BSBCMM201 - Communicate in the workplace |
| 1 | BSBWOR203 - Work effectively with others |
| 1 | BSBSUS201 - Participate in Environmentally Sustainable Work Practices |
| 1 | SITXCOM001 - Source and present information |
| 1 | SITXCCS002 - Provide visitor information |
| 1 | SITTTSL004 - Provide advice on Australian destinations |
Course Assessment Information
RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| Project |
| RPL |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
Domestic 2019 Availabilities
Online
There are currently no intakes scheduled for this course structure.
VET in Schools (VETiS)
Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
Online
November: Full Time/Part Time
International
There are currently no intakes scheduled for this course structure.
Domestic 2020 Availabilities
Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
VET in Schools (VETiS)
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
International
There are currently no intakes scheduled for this course structure.
Domestic 2021 Availabilities
Online
Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
VET in Schools (VETiS)
There are currently no intakes scheduled for this course structure.
International
There are currently no intakes scheduled for this course structure.
Domestic 2022 Availabilities
Online
Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
VET in Schools (VETiS)
There are currently no intakes scheduled for this course structure.
International
There are currently no intakes scheduled for this course structure.
Domestic 2023 Availabilities
Online
Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
VET in Schools (VETiS)
There are currently no intakes scheduled for this course structure.
International
There are currently no intakes scheduled for this course structure.
International 2020 Availabilities
Online
There are currently no intakes scheduled for this course structure.
VET in Schools (VETiS)
There are currently no intakes scheduled for this course structure.
International
On-campus
Cairns
February: Full Time/Part Time
July: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:
Show Historic Availabilities
Show Historic Availabilities
More Details
More Details
Enrolment Sequence
Mainstream
Please refer to the VET Course Planners for the recommended study sequence of this course. Please enrol in your units as per those instructions.
Dual Qualification
Students can choose to complete a dual qualification from two of the three qualifications listed below. The two courses will be completed over a period of two years:
- SIT20316 - Certificate II in Hospitality
- SIT20416 - Certificate II in Kitchen Operations
- SIT20116 - Certificate II in Tourism.
Practical Skills Additional Information
Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff.
Third Party Services arrangement
Chinchilla State High School provides the following services on behalf of CQUniversity for this course:
- Recruitment of senior students enrolled at Chinchilla State High School
- Provision of educational or support services
Senior students should email: admin@chinchilshs.eq.edu.au
Assessment information
To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.
A workplace simulated environment could include a café or bar setup and include additional customers, people ordering drinks, standard glass sizes and having water available.
You must show signage (located at https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/harm-minimisation), alcohol measures used to serve standard drinks or samples.