Course History
Please note that the information shown below is for an obsolete version of the course. Please select the 'Next Version' button to view more relevant data
Course Details
Course Summary
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsThere are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
There is a requirement to complete practical workplace assessments in a suitable industry environment.
Access to a computer, Internet and intermediate computer skills. 24-hour CQUniversity computer labs are available on selected campuses.
Course Details
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| Fees |
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| Application Mode |
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| How to Apply | Please Enquire | ||||||||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 2: Certificate II |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.
Course Structures
In order to complete this course, you must:
- Complete 5 core units
- Complete 6 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Please select a course structure from the options below:
Online
6 months (26 weeks) full time or 12 months (52 weeks) part time
- Online
| Intoduction to Certificate II Tourism | ||||
|---|---|---|---|---|
| SITXCCS009 | Provide customer information and assistance | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| Tourism Knowledge | ||||
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| Events | ||||
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXCCS009 - Provide customer information and assistance |
| 1 | SITXCCS011 - Interact with customers |
| 1 | SITXWHS005 - Participate in safe work practices |
| 1 | BSBTWK201 - Work effectively with others |
| 1 | SITXCOM007 - Show social and cultural sensitivity |
| 2 | SITXCCS010 - Provide visitor information |
| 2 | BSBSUS211 - Participate in sustainable work practices |
| 2 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | SITTTVL001 - Access and interpret product information |
| 3 | SITEEVT020 - Source and use information on the events industry |
| 3 | SITXCOM008 - Provide a briefing or scripted commentary |
Start TAFE Now (STN) - Online
6 months (26 weeks) full time or 12 months (52 weeks) part time
- Online
| Intoduction to Certificate II Tourism | ||||
|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXCCS009 | Provide customer information and assistance | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| Tourism Knowledge | ||||
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| Events | ||||
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS005 - Participate in safe work practices |
| 1 | SITXCOM007 - Show social and cultural sensitivity |
| 1 | SITXCCS009 - Provide customer information and assistance |
| 1 | SITXCCS011 - Interact with customers |
| 1 | BSBTWK201 - Work effectively with others |
| 2 | SITTTVL001 - Access and interpret product information |
| 2 | BSBSUS211 - Participate in sustainable work practices |
| 2 | SITXCCS010 - Provide visitor information |
| 2 | SITTIND003 - Source and use information on the tourism and travel industry |
| 3 | SITEEVT020 - Source and use information on the events industry |
| 3 | SITXCOM008 - Provide a briefing or scripted commentary |
Trainees
Traineeships are delivered over 12 months full time or 24 months part time/school-based
- Online
- Mixed Mode
| Core | ||||
|---|---|---|---|---|
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS009 | Provide customer information and assistance | More Information | Training.gov Details | |
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Elective Group A electives (SITXCCS010, SITXCOM008, SITTTVL001) are essential to meet packaging requirements. The unit SITXFSA005 is offered to students due to the opportunity within the Tourism sector to work with permanent or temporary kitchen premises or smaller food preparation areas.
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| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 1 | SITXCCS009 - Provide customer information and assistance |
The following units have no specific enrolment order and you should discuss the order of enrolment for these with your teacher.
| Unit Code | Unit Name |
|---|---|
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXWHS005 | Participate in safe work practices |
| SITXCCS010 | Provide visitor information |
| SITXCOM008 | Provide a briefing or scripted commentary |
| SITTTVL001 | Access and interpret product information |
| SITEEVT020 | Source and use information on the events industry |
| BSBSUS211 | Participate in sustainable work practices |
| SITXFSA005 | Use hygienic practices for food safety |
| BSBTWK201 | Work effectively with others |
Course Assessment Information
RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Third Party Verification |
| RPL |
| Practical Task |
| Project |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
Domestic 2024 Availabilities
Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Start TAFE Now (STN) - Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Trainees
There are currently no intakes scheduled for this course structure.
Domestic 2025 Availabilities
Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
Start TAFE Now (STN) - Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
July: Full Time/Part Time
Trainees
There are currently no intakes scheduled for this course structure.
Domestic 2026 Availabilities
Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
Start TAFE Now (STN) - Online
There are currently no intakes scheduled for this course structure.
Trainees
There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:
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More Details
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