CQUni Handbook

Previous Version Version Effective: 1st of December, 2025

Version Effective: 1st of December, 2025

SIT20122 - Certificate II in Tourism

Course Details

Course Summary

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

Requirements - To Be Eligible

For your application to be considered, you must meet the following entry requirements.

Entry Requirements

To help us understand how best to support you, you’ll need to complete the bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessments to progress your application. Alternatively, completion of an equal or higher level course may exempt you from this testing.

Start TAFE Now students must be in Year 11.

DURING YOUR STUDY

To complete this course, students must be working in a suitable tourism business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision. The supervisor must have relevant tourism qualification or have a minimum 3 years' experience of the course content.
Access to a computer, internet and basic/intermediate computer skills

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Practical skills must be demonstrated in an operational tourism business. Students must have volunteer or paid work within this sector in a customer focused role performing routine tasks under direct supervision. The supervisor must have relevant qualifications or experience for the course content they are signing off.

Course Details

Course Type

Qualification

Student Availability

Domestic

Fees

Full Fee	$3,190.00 (2025) $3,322.00 (2026)
Subsidised Full Fee	$1,573.00 (2025) $1,650.00 (2026)
Subsidised Concession Fee	$1,177.00 (2025) $1,243.00 (2026)
Fee for service per unit	$290.00 (2025) $302.00 (2026)
Subsidised full fee per unit	$143.00 (2025) $150.00 (2026)
RPL Fee for service per Unit	$218.00 (2025) $227.00 (2026)

For detailed information on Course Fees, visit www.cqu.edu.au/fees

Application Mode

Direct To University

How to Apply

Please Enquire or Apply Now

Study Area

Hospitality and Beauty

Skill Area

Tourism

AQF Level

Level 2: Certificate II

Admission Codes

Domestic Students Tertiary Admission Centre Codes (TAC) Codes	Not Applicable
International Students CRICOS Codes	Not Applicable

Student Outcomes, Career Opportunities and Occupations

SIT20122 - Certificate II in Tourism provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.

Course Structures

In order to complete this course, you must:

Complete 5 core units
Complete 6 elective units

Study Mode Definitions

Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Please select a course structure from the options below:

Online

Duration

As part of the training packages practical assessment, students are required to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision.

This course is typically delivered over 52-weeks (part time). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.

Study Modes

Online

Cluster 1 Students, please enroll into one full cluster at a time in the order outlined. Partial cluster enrolment is permitted if credit has been applied for the other units in the cluster. All other requests for partial cluster enrolment will be denied unless written approval has been provided by the teaching team. Refrain from enrolling into subsequent clusters until written approval has been provided by the teaching team. Elective unit BSBTWK201 Work effectively with others is essential to meet packaging requirements.
SITTIND003	Source and use information on the tourism and travel industry	More Information	Training.gov Details
BSBTWK201	Work effectively with others	More Information	Training.gov Details
SITXWHS005	Participate in safe work practices	More Information	Training.gov Details
Cluster 2 Students, please enroll into one full cluster at a time in the order outlined. Partial cluster enrolment is permitted if credit has been applied for the other units in the cluster. All other requests for partial cluster enrolment will be denied unless written approval has been provided by the teaching team. Refrain from enrolling into subsequent clusters until written approval has been provided by the teaching team. Elective units SITTTVL001 Access and interpret product information and SITXCOM008 Provide a briefing or scripted commentary are essential to meet packaging requirements.
SITTTVL001	Access and interpret product information	More Information	Training.gov Details
SITXCOM008	Provide a briefing or scripted commentary	More Information	Training.gov Details
Cluster 3 Students, please enroll into one full cluster at a time in the order outlined. Partial cluster enrolment is permitted if credit has been applied for the other units in the cluster. All other requests for partial cluster enrolment will be denied unless written approval has been provided by the teaching team. Refrain from enrolling into subsequent clusters until written approval has been provided by the teaching team. Elective units BSBSUS211 Participate in sustainable work practices and SITXCCS010 Provide visitor information are essential to meet packaging requirements.
BSBSUS211	Participate in sustainable work practices	More Information	Training.gov Details
SITXCCS009	Provide customer information and assistance	More Information	Training.gov Details
SITXCCS010	Provide visitor information	More Information	Training.gov Details
Cluster 4 Students, please enroll into one full cluster at a time in the order outlined. Partial cluster enrolment is permitted if credit has been applied for the other units in the cluster. All other requests for partial cluster enrolment will be denied unless written approval has been provided by the teaching team. Refrain from enrolling into subsequent clusters until written approval has been provided by the teaching team. Elective unit SITXCCS011 Interact with customers is essential to meet packaging requirements.
SITXCOM007	Show social and cultural sensitivity	More Information	Training.gov Details
SITEEVT020	Source and use information on the events industry	More Information	Training.gov Details
SITXCCS011	Interact with customers	More Information	Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.

Sequence	Unit
1	SITTIND003 - Source and use information on the tourism and travel industry
2	BSBTWK201 - Work effectively with others
3	SITXWHS005 - Participate in safe work practices
4	SITTTVL001 - Access and interpret product information
5	SITXCOM008 - Provide a briefing or scripted commentary
6	BSBSUS211 - Participate in sustainable work practices
7	SITXCCS009 - Provide customer information and assistance
8	SITXCCS010 - Provide visitor information
9	SITXCOM007 - Show social and cultural sensitivity
10	SITEEVT020 - Source and use information on the events industry
11	SITXCCS011 - Interact with customers

Start TAFE Now - Online

Duration

As part of the training package requirements for this course, for the practical assessment, students are required to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision.

This course is typically delivered over 78-weeks (over years 11 and 12). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.

This timeframe allows students to prioritise and allocate study throughout senior schooling. The second year of this program ensures suitable time for completion of units prior to processing of QCE points.

Study Modes

Online

Cluster 1 - Year 11 Elective unit BSBTWK201 Work effectively with others is essential to meet packaging requirements.
SITTIND003	Source and use information on the tourism and travel industry	More Information	Training.gov Details
BSBTWK201	Work effectively with others	More Information	Training.gov Details
SITXWHS005	Participate in safe work practices	More Information	Training.gov Details
Cluster 2 - Year 11 Elective unit SITXCOM008 Provide a briefing or scripted commentary is essential to meet packaging requirements.
SITTTVL001	Access and interpret product information	More Information	Training.gov Details
SITXCOM008	Provide a briefing or scripted commentary	More Information	Training.gov Details
Cluster 3 - Year 11 Elective units BSBSUS211 Participate in sustainable work practices and SITXCCS010 Provide visitor information are essential to meet packaging requirements.
BSBSUS211	Participate in sustainable work practices	More Information	Training.gov Details
SITXCCS009	Provide customer information and assistance	More Information	Training.gov Details
SITXCCS010	Provide visitor information	More Information	Training.gov Details
Cluster 4 - Year 12 Elective unit SITEEVT020 Source and use information on the events industry is essential to meet packaging requirements.
SITXCOM007	Show social and cultural sensitivity	More Information	Training.gov Details
SITEEVT020	Source and use information on the events industry	More Information	Training.gov Details
SITXCCS011	Interact with customers	More Information	Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.

Sequence	Unit
1	SITTIND003 - Source and use information on the tourism and travel industry
2	BSBTWK201 - Work effectively with others
3	SITXWHS005 - Participate in safe work practices
4	SITTTVL001 - Access and interpret product information
5	SITXCOM008 - Provide a briefing or scripted commentary
6	BSBSUS211 - Participate in sustainable work practices
7	SITXCCS009 - Provide customer information and assistance
8	SITXCCS010 - Provide visitor information
9	SITXCOM007 - Show social and cultural sensitivity
10	SITEEVT020 - Source and use information on the events industry
11	SITXCCS011 - Interact with customers

Trainees

Duration

Traineeships are delivered over 52 weeks full time or 104 months part time/school-based. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level and received agreed workplace sign off.

Students for a traineeship must be signed within a Queensland registered training contract.

Study Modes

Online
Employer Based (VET Providers Only)

Core
SITTIND003	Source and use information on the tourism and travel industry	More Information	Training.gov Details
SITXCCS009	Provide customer information and assistance	More Information	Training.gov Details
SITXWHS005	Participate in safe work practices	More Information	Training.gov Details
SITXCOM007	Show social and cultural sensitivity	More Information	Training.gov Details
SITXCCS011	Interact with customers	More Information	Training.gov Details
Elective Group A electives (SITXCCS010 Provide visitor information, SITXCOM008 Provide a briefing or scripted commentary, SITTTVL001 Access and interpret product information) are essential to meet packaging requirements.
SITTTVL001	Access and interpret product information	More Information	Training.gov Details
SITXCCS010	Provide visitor information	More Information	Training.gov Details
BSBTWK201	Work effectively with others	More Information	Training.gov Details
SITEEVT020	Source and use information on the events industry	More Information	Training.gov Details
BSBSUS211	Participate in sustainable work practices	More Information	Training.gov Details
SITXCOM008	Provide a briefing or scripted commentary	More Information	Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.

Sequence	Unit
1	SITTIND003 - Source and use information on the tourism and travel industry
2	SITTTVL001 - Access and interpret product information
3	SITXCCS009 - Provide customer information and assistance
4	SITXCCS010 - Provide visitor information
5	SITXWHS005 - Participate in safe work practices
6	BSBTWK201 - Work effectively with others
7	SITXCOM007 - Show social and cultural sensitivity
8	SITEEVT020 - Source and use information on the events industry
9	SITXCCS011 - Interact with customers
10	BSBSUS211 - Participate in sustainable work practices
11	SITXCOM008 - Provide a briefing or scripted commentary

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.

Assessment Types
Written/Electronic Assessment
Third Party Verification
RPL
Practical Task
Project

Course Learning Outcomes

Course Learning Outcomes

Where and when can I start?

Please view the more details information for any additional information related to this course.