Course Summary
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsTo help us understand how best to support you, you’ll need to complete the bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessments to progress your application. Alternatively, completion of an equal or higher level course may exempt you from this testing.
Start TAFE Now students must be in Year 11.
DURING YOUR STUDY
- To complete this course, students must be working in a suitable tourism business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision. The supervisor must have relevant tourism qualification or have a minimum 3 years' experience of the course content.
- Access to a computer, internet and basic/intermediate computer skills
Vocational Placement and Work Integrated Learning
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Practical skills must be demonstrated in an operational tourism business. Students must have volunteer or paid work within this sector in a customer focused role performing routine tasks under direct supervision. The supervisor must have relevant qualifications or experience for the course content they are signing off.
Course Details
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| Fees |
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| Application Mode |
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| How to Apply | Please Enquire | ||||||||||||
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| Skill Area |
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| AQF Level | Level 2: Certificate II |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
SIT20122 - Certificate II in Tourism provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.
- Complete 5 core units
- Complete 6 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
As part of the training packages practical assessment, students are required to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision.
This course is typically delivered over 52-weeks (part time). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.
- Online
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Cluster 1 Students, please enroll into one full cluster at a time in the order outlined. Elective unit BSBTWK201 Work effectively with others is essential to meet packaging requirements. |
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| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
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Cluster 2 Students, please enroll into one full cluster at a time in the order outlined. Elective units SITTTVL001 Access and interpret product information and SITXCOM008 Provide a briefing or scripted commentary are essential to meet packaging requirements. |
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| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
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Cluster 3 Students, please enroll into one full cluster at a time in the order outlined. Elective units BSBSUS211 Participate in sustainable work practices and SITXCCS010 Provide visitor information are essential to meet packaging requirements.
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| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCCS009 | Provide customer information and assistance | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
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Cluster 4 Students, please enroll into one full cluster at a time in the order outlined. Elective unit SITXCCS011 Interact with customers is essential to meet packaging requirements. |
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| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | BSBTWK201 - Work effectively with others |
| 3 | SITXWHS005 - Participate in safe work practices |
| 4 | SITTTVL001 - Access and interpret product information |
| 5 | SITXCOM008 - Provide a briefing or scripted commentary |
| 6 | BSBSUS211 - Participate in sustainable work practices |
| 7 | SITXCCS009 - Provide customer information and assistance |
| 8 | SITXCCS010 - Provide visitor information |
| 9 | SITXCOM007 - Show social and cultural sensitivity |
| 10 | SITEEVT020 - Source and use information on the events industry |
| 11 | SITXCCS011 - Interact with customers |
As part of the training package requirements for this course, for the practical assessment, students are required to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision.
This course is typically delivered over 78-weeks (over years 11 and 12). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.
This timeframe allows students to prioritise and allocate study throughout senior schooling. The second year of this program ensures suitable time for completion of units prior to processing of QCE points.
- Online
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Cluster 1 - Year 11 Elective unit BSBTWK201 Work effectively with others is essential to meet packaging requirements. |
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|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
|
Cluster 2 - Year 11 Elective unit SITXCOM008 Provide a briefing or scripted commentary is essential to meet packaging requirements. |
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| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
|
Cluster 3 - Year 11 Elective units BSBSUS211 Participate in sustainable work practices and SITXCCS010 Provide visitor information are essential to meet packaging requirements. |
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| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCCS009 | Provide customer information and assistance | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
|
Cluster 4 - Year 12 Elective unit SITEEVT020 Source and use information on the events industry is essential to meet packaging requirements. |
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| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | BSBTWK201 - Work effectively with others |
| 3 | SITXWHS005 - Participate in safe work practices |
| 4 | SITTTVL001 - Access and interpret product information |
| 5 | SITXCOM008 - Provide a briefing or scripted commentary |
| 6 | BSBSUS211 - Participate in sustainable work practices |
| 7 | SITXCCS009 - Provide customer information and assistance |
| 8 | SITXCCS010 - Provide visitor information |
| 9 | SITXCOM007 - Show social and cultural sensitivity |
| 10 | SITEEVT020 - Source and use information on the events industry |
| 11 | SITXCCS011 - Interact with customers |
Traineeships are delivered over 52 weeks full time or 104 months part time/school-based. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level and received agreed workplace sign off.
Students for a traineeship must be signed within a Queensland registered training contract.
- Online
- Employer Based (VET Providers Only)
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS009 | Provide customer information and assistance | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
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Elective Group A electives (SITXCCS010 Provide visitor information, SITXCOM008 Provide a briefing or scripted commentary, SITTTVL001 Access and interpret product information) are essential to meet packaging requirements.
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| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | SITTTVL001 - Access and interpret product information |
| 3 | SITXCCS009 - Provide customer information and assistance |
| 4 | SITXCCS010 - Provide visitor information |
| 5 | SITXWHS005 - Participate in safe work practices |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITXCOM007 - Show social and cultural sensitivity |
| 8 | SITEEVT020 - Source and use information on the events industry |
| 9 | SITXCCS011 - Interact with customers |
| 10 | BSBSUS211 - Participate in sustainable work practices |
| 11 | SITXCOM008 - Provide a briefing or scripted commentary |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Third Party Verification |
| RPL |
| Practical Task |
| Project |
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