Learn basic skills and knowledge in a range of activities and functions required in hospitality. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. This program can be completed as part of a traineeship. This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.
Completion of the BKSB (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
There are no other entry requirements for this qualification.
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Practical skills must be demonstrated in an operational food and beverage outlet or simulated environment such as a pubs, clubs cafes or restaurants.Students not currently working in the industry, or who do not have access to workplace simulated environments will need to discuss this with the teaching team.
Course Type | Qualification | ||||||||||||||
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Student Availability |
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Fees |
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Application Mode |
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How to Apply | Please Enquire or Apply Now | ||||||||||||||
Study Area |
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Skill Area |
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AQF Level | Level 2: Certificate II |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
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This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. Possible job titles include a bar attendant, café attendant, catering assistant, food and beverage attendant, front office assistant, porter, room attendant.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
6 months
Module 1 - Work safely and hygienically Students to enrol in all clusters at time of admission |
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SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details | |
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
Module 2 - Clean and sustainable workplace Students to enrol in all clusters at time of admission |
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BSBSUS201 | Participate in Environmentally Sustainable Work Practices | More Information | Training.gov Details | |
SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
Module 3 - Making beverages Students to enrol in all clusters at time of admission |
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SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
Module 4 - Working as a global team Students to enrol in all clusters at time of admission |
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SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
Module 5 - Source and share hospitality information Students to enrol in all clusters at time of admission |
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SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
Module 6 - Hospitality in the Workplace Students to enrol in all clusters at time of admission |
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SITHIND003 | Use hospitality skills effectively | More Information | Training.gov Details | |
SITXCCS003 | Interact with customers | More Information | Training.gov Details |
Sequence | Unit |
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1 | SITXFSA001 - Use hygienic practices for food safety |
1 | SITXWHS001 - Participate in safe work practices |
1 | BSBSUS201 - Participate in Environmentally Sustainable Work Practices |
1 | SITHFAB001 - Clean and tidy bar areas |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | SITHFAB004 - Prepare and serve non-alcoholic beverages |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | BSBWOR203 - Work effectively with others |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | BSBCMM201 - Communicate in the workplace |
1 | SITHIND003 - Use hospitality skills effectively |
1 | SITXCCS003 - Interact with customers |
12 months
Module 1 - Work safely and hygienically Students to enrol in all clusters at time of admission |
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SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details | |
Module 2 - Clean and sustainable workplace Students to enrol in all clusters at time of admission |
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SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
BSBSUS201 | Participate in Environmentally Sustainable Work Practices | More Information | Training.gov Details | |
Module 3 - Making beverages Students to enrol in all clusters at time of admission |
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SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Module 4 - Working as a global team Students to enrol in all clusters at time of admission |
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BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
Module 5 - Source and share hospitality information Students to enrol in all clusters at time of admission |
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SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
Module 6 - Hospitality in the Workplace Students to enrol in all clusters at time of admission |
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SITHIND003 | Use hospitality skills effectively | More Information | Training.gov Details | |
SITXCCS003 | Interact with customers | More Information | Training.gov Details |
Sequence | Unit |
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1 | SITXWHS001 - Participate in safe work practices |
1 | SITXFSA001 - Use hygienic practices for food safety |
1 | SITHFAB001 - Clean and tidy bar areas |
1 | BSBSUS201 - Participate in Environmentally Sustainable Work Practices |
1 | SITHFAB004 - Prepare and serve non-alcoholic beverages |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | BSBWOR203 - Work effectively with others |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | BSBCMM201 - Communicate in the workplace |
1 | SITHIND003 - Use hospitality skills effectively |
1 | SITXCCS003 - Interact with customers |
12 months part time. Students must be working in industry.
Module 1 - Work safely and hygienically | ||||
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SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details | |
Module 2 - Clean and sustainable workplace | ||||
SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
BSBSUS201 | Participate in Environmentally Sustainable Work Practices | More Information | Training.gov Details | |
Module 3 - Making beverages | ||||
SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Module 4 - Working as a global team | ||||
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
Module 5 - Source and share hospitality information | ||||
BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
Module 6 - Hospitality in the Workplace | ||||
SITXCCS003 | Interact with customers | More Information | Training.gov Details | |
SITHIND003 | Use hospitality skills effectively | More Information | Training.gov Details | |
Other Electives
Elective units outside of standard user choice delivery
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SITXFSA002 | Participate in safe food handling practices | More Information | Training.gov Details |
Sequence | Unit |
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1 | SITXWHS001 - Participate in safe work practices |
1 | SITXFSA001 - Use hygienic practices for food safety |
1 | SITHFAB001 - Clean and tidy bar areas |
1 | BSBSUS201 - Participate in Environmentally Sustainable Work Practices |
1 | SITHFAB004 - Prepare and serve non-alcoholic beverages |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | BSBWOR203 - Work effectively with others |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | BSBCMM201 - Communicate in the workplace |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | SITXCCS003 - Interact with customers |
1 | SITHIND003 - Use hospitality skills effectively |
Unit Code | Unit Name |
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SITXFSA002 | Participate in safe food handling practices |
12 months
Module 1 - Work safely and hygienically Students to enrol in all clusters at time of admission |
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SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details | |
Module 2 - Clean and sustainable workplace Students to enrol in all clusters at time of admission |
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SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
BSBSUS201 | Participate in Environmentally Sustainable Work Practices | More Information | Training.gov Details | |
Module 3 - Making beverages Students to enrol in all clusters at time of admission |
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SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Module 4 - Working as a global team Students to enrol in all clusters at time of admission |
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BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
Module 5 - Source and share hospitality information Students to enrol in all clusters at time of admission |
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BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
Module 6 - Hospitality in the Workplace Students to enrol in all clusters at time of admission |
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SITXCCS003 | Interact with customers | More Information | Training.gov Details | |
SITHIND003 | Use hospitality skills effectively | More Information | Training.gov Details |
Sequence | Unit |
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1 | SITXWHS001 - Participate in safe work practices |
1 | SITXFSA001 - Use hygienic practices for food safety |
1 | SITHFAB001 - Clean and tidy bar areas |
1 | BSBSUS201 - Participate in Environmentally Sustainable Work Practices |
1 | SITHFAB004 - Prepare and serve non-alcoholic beverages |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | BSBWOR203 - Work effectively with others |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | BSBCMM201 - Communicate in the workplace |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | SITXCCS003 - Interact with customers |
1 | SITHIND003 - Use hospitality skills effectively |
12 months
Module 1 - Work safely and hygienically Students to enrol in all clusters at time of admission |
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SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details | |
Module 2 - Clean and sustainable workplace Students to enrol in all clusters at time of admission |
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SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
BSBSUS201 | Participate in Environmentally Sustainable Work Practices | More Information | Training.gov Details | |
Module 3 - Making beverages Students to enrol in all clusters at time of admission |
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SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Module 4 - Working as a global team Students to enrol in all clusters at time of admission |
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BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
Module 5 - Source and share hospitality information Students to enrol in all clusters at time of admission |
||||
BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
Module 6 - Hospitality in the Workplace Students to enrol in all clusters at time of admission |
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SITXCCS003 | Interact with customers | More Information | Training.gov Details | |
SITHIND003 | Use hospitality skills effectively | More Information | Training.gov Details |
Sequence | Unit |
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1 | SITXWHS001 - Participate in safe work practices |
1 | SITXFSA001 - Use hygienic practices for food safety |
1 | SITHFAB001 - Clean and tidy bar areas |
1 | BSBSUS201 - Participate in Environmentally Sustainable Work Practices |
1 | SITHFAB004 - Prepare and serve non-alcoholic beverages |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | BSBWOR203 - Work effectively with others |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | BSBCMM201 - Communicate in the workplace |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | SITXCCS003 - Interact with customers |
1 | SITHIND003 - Use hospitality skills effectively |
12 months
Module 1 - Work safely and hygienically Students to enrol in all clusters at time of admission |
||||
---|---|---|---|---|
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details | |
Module 2 - Clean and sustainable workplace Students to enrol in all clusters at time of admission |
||||
BSBSUS201 | Participate in Environmentally Sustainable Work Practices | More Information | Training.gov Details | |
SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
Module 3 - Making beverages Students to enrol in all clusters at time of admission |
||||
SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
Module 4 - Working as a global team Students to enrol in all clusters at time of admission |
||||
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
Module 5 - Source and share hospitality information Students to enrol in all clusters at time of admission |
||||
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
Module 6 - Hospitality in the Workplace Students to enrol in all clusters at time of admission |
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SITHIND003 | Use hospitality skills effectively | More Information | Training.gov Details | |
SITXCCS003 | Interact with customers | More Information | Training.gov Details | |
Required Unit | ||||
SITHFAB002 | Provide responsible service of alcohol | More Information | Training.gov Details |
Sequence | Unit |
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1 | SITXWHS001 - Participate in safe work practices |
1 | SITXFSA001 - Use hygienic practices for food safety |
1 | BSBSUS201 - Participate in Environmentally Sustainable Work Practices |
1 | SITHFAB001 - Clean and tidy bar areas |
1 | SITHFAB004 - Prepare and serve non-alcoholic beverages |
1 | BSBWOR203 - Work effectively with others |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | BSBCMM201 - Communicate in the workplace |
1 | SITHIND003 - Use hospitality skills effectively |
1 | SITXCCS003 - Interact with customers |
1 | SITHFAB002 - Provide responsible service of alcohol |
20 weeks
Required Units | ||||
---|---|---|---|---|
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
SITHIND003 | Use hospitality skills effectively | More Information | Training.gov Details | |
SITXCCS003 | Interact with customers | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details |
Unit Code | Unit Name |
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SITXWHS001 | Participate in safe work practices |
BSBWOR203 | Work effectively with others |
SITHIND002 | Source and use information on the hospitality industry |
SITHIND003 | Use hospitality skills effectively |
SITXCCS003 | Interact with customers |
SITXCOM002 | Show social and cultural sensitivity |
Assessment Types |
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Written/Electronic Assessment |
Practical Task |
RPL |
Skilling Queenslanders for Work Initiative
Community organisations successful in their application with the Queensland Government have access to the Skilling Queenslanders for Work initiative. This funding can assist students, who meet the eligibility criteria, apply for a place in their community organisation’s project. Further information about the initiative can be found at https://training.qld.gov.au/home/sqw.
The following community organisations have a partnership agreement in place with CQUni, as the preferred Registered Training Organisation. This partnership gives these organisations the ability to recruit students within their community who meet the eligibility criteria set by the Department of Education and Training, and send through documentation to enable CQUni to process the pre-enrolments.
They are:
Students currently studying or wanting to enquire about eligibility with the funding or for this course can contact the community organisation.
Third Party Services arrangement
Bowen State High School provides the following services on behalf of CQUniversity for this course:
Senior students should email: principal@bowenshs.eq.edu.au
Practical Skills Additional Information
Practical skills will need to be demonstrated in the hospitality industry or simulated Training environments at CQUniversity Mackay City or CQUniversity Rockhampton City.
Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff.
SITHIND003 - Use hospitality skills effectively requires evidence of a minimum of 12 service periods (shifts). Each service period is to be recorded in a service logbook, clearly numbered and dated. Service logbooks will be provided by teaching staff after enrolment.
Uniform Requirements
All students are required to wear a uniform for this course.
Rockhampton students are required to purchase a 'Willby's Training Restaurant' polo shirt from the CQU Bookshop phone 07 4930 9421 on North Side Campus.
Mackay students are required to purchase a black “Hospitality Polo” from the CQUniversity Mackay Bookshop. The teachers will supply students with a sizing chart on the first day of class.
Start TAFE Now (STN) Dual Qualification
Start TAFE Now (STN) students can choose to complete a dual qualification from two of the three qualifications listed below. The two courses will be completed over a period of two years:
What else might I find useful?
Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/student-life/new-students.
Contact Us
To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.