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CQUni Handbook
Future Course Details
Please note that the information shown below is for a future version of the course. This content is relevant from the 1st of January, 2025.
Previous Version
Version Effective: 1st of January, 2025
SIT20322 - Certificate II in Hospitality
Course Details
Course Summary
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
Entry Requirements
There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
ADDITIONAL STUDY REQUIREMENTS
Students must have access to a computer with internet and have basic computer skills.
Although not mandatory, students may find it beneficial to be working in the hospitality industry to obtain the required 12 service periods.
What to wear:
For class
- Closed in toe (enclosed) black shoes
- Black knee length shorts or skirts, on long black dress pants
- Plain black polo or t-shirt (NO images)
- NO leggings, NO jeans, NO short shorts. NO singlets, NO cargo pants, NO tops that are exposing the body
For service days
- Plain black button shirt or blouse, short sleeved or ¾
- Closed in toe (enclosed) black shoes
- Black knee length shorts or skirts, on long black dress pants
- NO leggings, NO jeans, No short shorts. NO singlets. NO cargo pants
Course Details
| Course Type | Qualification | ||||||||||||
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| Student Availability |
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| Fees |
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| Application Mode |
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| How to Apply | Please Enquire or Apply Now | ||||||||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 2: Certificate II |
Admission Codes
|
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
|---|---|
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
Course Structures
In order to complete this course, you must:
- Complete 6 core units
- Complete 6 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Please select a course structure from the options below:
On Campus
20 weeks (three days per week)
- On-campus
|
Core SITHIND007 Use hospitality skills effectively requires the completion of 12 complete service periods. These service periods can be completed during on campus Restaurant services or during the students own work/volunteer service time within the industry. |
||||
|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITHIND007 | Use hospitality skills effectively | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITHIND006 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
|
Elective SITXFSA005 Use hygienic practices for food safety is a pre-requisite for many food and beverage units. This pre-requisite unit MUST be completed prior to the commencement of other units. |
||||
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITHFAB021 | Provide responsible service of alcohol | More Information | Training.gov Details | |
| BSBCMM211 | Apply communication skills | More Information | Training.gov Details | |
| SITHFAB024 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
| SITHFAB025 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS005 - Participate in safe work practices |
| 2 | SITXFSA005 - Use hygienic practices for food safety |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | SITHFAB021 - Provide responsible service of alcohol |
| 5 | BSBCMM211 - Apply communication skills |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITHFAB024 - Prepare and serve non-alcoholic beverages |
| 8 | SITHFAB025 - Prepare and serve espresso coffee |
| 9 | SITHIND007 - Use hospitality skills effectively |
| 10 | SITXCCS011 - Interact with customers |
| 11 | SITXCOM007 - Show social and cultural sensitivity |
| 12 | SITHIND006 - Source and use information on the hospitality industry |
Start TAFE Now (STN) - On Campus
40 weeks
- On-campus
|
Core SITHIND007 Use hospitality skills effectively. requires the completion of 12 complete service periods. These service periods can be completed during on campus Restaurant services or during the students own work/volunteer service time within the industry.
|
||||
|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITHIND007 | Use hospitality skills effectively | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITHIND006 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
|
Elective SITXFSA005 Use hygienic practices for food safety is a pre-requisite for many food and beverage units. This pre-requisite unit MUST be completed prior to the commencement of other units.
|
||||
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITHFAB021 | Provide responsible service of alcohol | More Information | Training.gov Details | |
| BSBCMM211 | Apply communication skills | More Information | Training.gov Details | |
| SITHFAB024 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
| SITHFAB025 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS005 - Participate in safe work practices |
| 2 | SITXFSA005 - Use hygienic practices for food safety |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | SITHFAB021 - Provide responsible service of alcohol |
| 5 | BSBCMM211 - Apply communication skills |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITHFAB024 - Prepare and serve non-alcoholic beverages |
| 8 | SITHFAB025 - Prepare and serve espresso coffee |
| 9 | SITHIND007 - Use hospitality skills effectively |
| 10 | SITXCCS011 - Interact with customers |
| 11 | SITXCOM007 - Show social and cultural sensitivity |
| 12 | SITHIND006 - Source and use information on the hospitality industry |
START TAFE NOW (STN) – Kairos College
40 weeks
- On-campus
|
Core SITHIND007 Use hospitality skills effectively. requires the completion of 12 complete service periods. These service periods can be completed during relevant College services or during the students own work/volunteer service time within the industry. |
||||
|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITHIND007 | Use hospitality skills effectively | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITHIND006 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
|
Electives SITXFSA005 Use hygienic practices for food safety is a pre-requisite for many food and beverage units. This pre-requisite unit MUST be completed prior to the commencement of other units. |
||||
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITHFAB021 | Provide responsible service of alcohol | More Information | Training.gov Details | |
| BSBCMM211 | Apply communication skills | More Information | Training.gov Details | |
| SITHFAB024 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
| SITHFAB025 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS005 - Participate in safe work practices |
| 2 | SITXFSA005 - Use hygienic practices for food safety |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | SITHFAB021 - Provide responsible service of alcohol |
| 5 | BSBCMM211 - Apply communication skills |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITHFAB024 - Prepare and serve non-alcoholic beverages |
| 8 | SITHIND007 - Use hospitality skills effectively |
| 8 | SITHFAB025 - Prepare and serve espresso coffee |
| 9 | SITXCCS011 - Interact with customers |
| 11 | SITXCOM007 - Show social and cultural sensitivity |
| 12 | SITHIND006 - Source and use information on the hospitality industry |
Start TAFE Now (STN) - Trinity College
40 weeks
- On-campus
|
Core SITHIND007 Use hospitality skills effectively. requires the completion of 12 complete service periods. These service periods can be completed during relevant College services or during the students own work/volunteer service time within the industry. |
||||
|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITHIND007 | Use hospitality skills effectively | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITHIND006 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
|
Elective SITXFSA005 Use hygienic practices for food safety is a pre-requisite for many food and beverage units. This pre-requisite unit MUST be completed prior to the commencement of other units. |
||||
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITHFAB021 | Provide responsible service of alcohol | More Information | Training.gov Details | |
| BSBCMM211 | Apply communication skills | More Information | Training.gov Details | |
| SITHFAB024 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
| SITHFAB025 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS005 - Participate in safe work practices |
| 2 | SITXFSA005 - Use hygienic practices for food safety |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | SITHFAB021 - Provide responsible service of alcohol |
| 5 | BSBCMM211 - Apply communication skills |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITHFAB024 - Prepare and serve non-alcoholic beverages |
| 8 | SITHFAB025 - Prepare and serve espresso coffee |
| 9 | SITHIND007 - Use hospitality skills effectively |
| 10 | SITXCCS011 - Interact with customers |
| 11 | SITXCOM007 - Show social and cultural sensitivity |
| 12 | SITHIND006 - Source and use information on the hospitality industry |
Trainees
12 months full time. Students must be working full or part time in industry and have a registered training contract.
- Mixed Mode
- Online
- Employer Based (VET Providers Only)
|
Core SITHIND007 Use hospitality skills effectively. requires the completion of 12 complete service periods. These service periods can be completed during on campus Restaurant services or during the students own work service. |
||||
|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITHIND007 | Use hospitality skills effectively | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITHIND006 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
|
Elective SITXFSA005 Use hygienic practices for food safety is a pre-requisite for many food and beverage units. This pre-requisite unit must be completed prior to the commencement of any other electives. |
||||
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITHFAB021 | Provide responsible service of alcohol | More Information | Training.gov Details | |
| BSBCMM211 | Apply communication skills | More Information | Training.gov Details | |
| SITHFAB024 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
| SITHFAB025 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITXWHS005 - Participate in safe work practices |
| 2 | SITXFSA005 - Use hygienic practices for food safety |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | SITHFAB021 - Provide responsible service of alcohol |
| 5 | BSBCMM211 - Apply communication skills |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITHFAB024 - Prepare and serve non-alcoholic beverages |
| 8 | SITHFAB025 - Prepare and serve espresso coffee |
| 9 | SITHIND007 - Use hospitality skills effectively |
| 10 | SITXCCS011 - Interact with customers |
| 11 | SITXCOM007 - Show social and cultural sensitivity |
| 12 | SITHIND006 - Source and use information on the hospitality industry |
Start TAFE Now (STN)- Longreach State High School (Continuing only)
This course is typically delivered over 40-weeks (part time). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a nationally recognised training organisation may also reduce the time of this program.
The delivery mode will be face to face delivery on site at Trinity College. Work simulation and tasks will be undertaken to confirm competency. The recommended time allocation for on campus study in this program is as follows.
SIT20322 Certificate II in Hospitality
The rationale for this time allocation is:
• Self-paced study = 260 hours (6.5 hours per week)
• Assessment Preparation = 80 hours (2 hours per week)
• Classroom Training = 320 hours (8 hours per week)
• Assessment = 160 (4 hours per week)
= Total: 820 hours
All students have access to teachers in class and also via email.
Allocation of non-supervised time enables the student to work at their own pace to complete online learning.
Students are provided with learning and assessment materials through Moodle.
- Online
- On-campus
|
Core Continuing students in this program from 2024, will only be required to complete the following during 2025:
|
||||
|---|---|---|---|---|
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITHIND007 | Use hospitality skills effectively | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITHIND006 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
|
Electives SITXFSA005 Use hygienic practices for food safety is a pre-requisite for many food and beverage units. This pre-requisite unit must be completed prior to the commencement of any other electives. Continuing students in this program from 2024, will only be required to complete the following during 2025:
|
||||
| SITHCCC024 | Prepare and present simple dishes | More Information | Training.gov Details | |
| SITHKOP009 | Clean kitchen premises and equipment | More Information | Training.gov Details | |
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| SITHCCC025 | Prepare and present sandwiches | More Information | Training.gov Details | |
| SITHFAB024 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
| SITHFAB025 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITHCCC025 - Prepare and present sandwiches |
| 2 | SITHIND007 - Use hospitality skills effectively |
| 3 | SITXCCS011 - Interact with customers |
| 4 | SITXCOM007 - Show social and cultural sensitivity |
| 5 | SITHFAB024 - Prepare and serve non-alcoholic beverages |
| 6 | SITHFAB025 - Prepare and serve espresso coffee |
| 7 | SITHIND006 - Source and use information on the hospitality industry |
The following units have no specific enrolment order and you should discuss the order of enrolment for these with your teacher.
| Unit Code | Unit Name |
|---|---|
| BSBTWK201 | Work effectively with others |
| SITXWHS005 | Participate in safe work practices |
| SITHCCC024 | Prepare and present simple dishes |
| SITHKOP009 | Clean kitchen premises and equipment |
| SITXFSA005 | Use hygienic practices for food safety |
Course Assessment Information
RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| Third Party Verification |
| Project |
| RPL |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
Domestic 2024 Availabilities
On Campus
On-campus
Mackay City
February: Full Time/Part Time
March: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
March: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
Start TAFE Now (STN) - On Campus
On-campus
Mackay City
February: Full Time/Part Time
March: Full Time/Part Time
July: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
March: Full Time/Part Time
July: Full Time/Part Time
START TAFE NOW (STN) – Kairos College
On-campus
Brisbane
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
Start TAFE Now (STN) - Trinity College
On-campus
Gladstone
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
Trainees
There are currently no intakes scheduled for this course structure.
Start TAFE Now (STN)- Longreach State High School (Continuing only)
There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
More Details
No additional details have been provided.