Previous Version Version Effective: 13th of May, 2022
Version Effective: 13th of May, 2022

SIT30116 - Certificate III in Tourism

Course Details

Course Summary

This qualification reflects the role of individuals who use a range of well-developed tourism services sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.


Entry Requirements

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course.


Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Students will need to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer, in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence and providing guidance to other staff.  There are no minimum required hours as these are competency based assessment tasks. The supervisor must have relevant qualifications or experience for the unit they are signing off and evidence of this is to be supplied to CQU.


Course Details

Course Type Qualification
Student Availability
  • International
  • Domestic
Fees
Full Fee $4,215.00 (2022)
$4,395.00 (2023)
Subsidised Full Fee $2,175.00 (2022)
$2,655.00 (2023)
Subsidised Concession Fee $1,755.00 (2022)
$2,295.00 (2023)
Fee for service per unit $281.00 (2022)
$293.00 (2023)
Fee for service (International) $9,555.00 (2022)
Fee for service per unit (International) $637.00 (2022)
Subsidised full fee per unit $145.00 (2022)
$177.00 (2023)
Subsidised concession fee per unit $117.00 (2022)
$153.00 (2023)
TAFE Priority Training Program fee per unit $87.40 (2022)
$114.70 (2023)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Hospitality and Beauty
Skill Area
  • Tourism
AQF Level Level 3: Certificate III

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
  • ROC - 101516
  • MKC - 101516

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: Adventure tourism guide, Attendant or senior ride operator in an attraction or theme park, Booking agent, Cellar door salesperson and guide in a winery, Customer service agent, Guide and sales person in an Indigenous Cultural Centre, Inbound tour coordinator, Marine tourism guide or dive tour operator, Museum attendant, Operations consultant for a tour operator, Reservation sales agent,. Sales consultant, Visitor information officer.

Course Structures

In order to complete this course, you must:

  1. Complete 4 core units
  2. Complete 11 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Please select a course structure from the options below:
Online

This qualification is typically delivered over a 12 month period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. May also be studied part time.


  • RPL/RCC/Credit
  • Online
Module 1 - Share, source, provide and present travel and tourism industry
SITXCOM001 Source and present information More Information Training.gov Details
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS002 Provide visitor information More Information Training.gov Details
Module 2 - Tourism operations
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
SITTTSL002 Access and interpret product information More Information Training.gov Details
Module 3 - Preparing and booking customer's requests
SITTTSL006 Prepare quotations More Information Training.gov Details
SITTTSL008 Book supplier products and services More Information Training.gov Details
Module 4 - Working as a global team
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
Module 5 - Work safely and sustainably for the environment
SITXFSA001 Use hygienic practices for food safety More Information Training.gov Details
SITXWHS001 Participate in safe work practices More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
Module 6 - Customer service practices
SITXCCS006 Provide service to customers More Information Training.gov Details
BSBCMM201 Communicate in the workplace More Information Training.gov Details
Module 7 - Process financial transactions
SITXFIN001 Process financial transactions More Information Training.gov Details
Module 8 - Assisting work colleagues
SITXHRM001 Coach others in job skills More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXCOM001 - Source and present information
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITXCCS002 - Provide visitor information
2 SITTTSL004 - Provide advice on Australian destinations
2 SITTTSL002 - Access and interpret product information
3 SITTTSL006 - Prepare quotations
3 SITTTSL008 - Book supplier products and services
4 SITXCOM002 - Show social and cultural sensitivity
4 BSBWOR203 - Work effectively with others
5 SITXWHS001 - Participate in safe work practices
5 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
6 SITXCCS006 - Provide service to customers
6 BSBCMM201 - Communicate in the workplace
7 SITXFIN001 - Process financial transactions
8 SITXHRM001 - Coach others in job skills

The following units have no specific enrolment order and you should discuss the order of enrolment for these with your teacher.
Unit Code Unit Name
SITXFSA001 Use hygienic practices for food safety

Start TAFE Now (STN) - Online

This qualification is typically delivered over a 12 month period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. May also be studied part time.

  • Online
  • RPL/RCC/Credit
Module 1 - Share, source, provide and present travel and tourism industry
SITXCOM001 Source and present information More Information Training.gov Details
SITXCCS002 Provide visitor information More Information Training.gov Details
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
Module 2 - Tourism operations
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
Module 3 - Preparing and booking customer's requests
SITTTSL008 Book supplier products and services More Information Training.gov Details
SITTTSL006 Prepare quotations More Information Training.gov Details
Module 4 - Working as a global team
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
Module 5 - Work safely and sustainably for the environment
SITXWHS001 Participate in safe work practices More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
Module 6 - Customer service practices
SITXCCS006 Provide service to customers More Information Training.gov Details
BSBCMM201 Communicate in the workplace More Information Training.gov Details
Module 7 - Process financial transactions
SITXFIN001 Process financial transactions More Information Training.gov Details
Module 8 - Assisting work colleagues
SITXHRM001 Coach others in job skills More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXCOM001 - Source and present information
1 SITXCCS002 - Provide visitor information
1 SITTIND001 - Source and use information on the tourism and travel industry
2 SITTTSL002 - Access and interpret product information
2 SITTTSL004 - Provide advice on Australian destinations
3 SITTTSL008 - Book supplier products and services
3 SITTTSL006 - Prepare quotations
4 SITXCOM002 - Show social and cultural sensitivity
4 BSBWOR203 - Work effectively with others
5 SITXWHS001 - Participate in safe work practices
5 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
6 SITXCCS006 - Provide service to customers
6 BSBCMM201 - Communicate in the workplace
7 SITXFIN001 - Process financial transactions
7 SITXHRM001 - Coach others in job skills


User Choice Trainees

This qualification is typically delivered over a 12 month period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. 

  • Online
  • RPL/RCC/Credit
Module 1 - Share, source, provide and present travel and tourism industry
SITXCOM001 Source and present information More Information Training.gov Details
SITXCCS002 Provide visitor information More Information Training.gov Details
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
Module 2 - Tourism operations
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
SITTTSL002 Access and interpret product information More Information Training.gov Details
Module 3 - Preparing and booking customer's requests
SITTTSL008 Book supplier products and services More Information Training.gov Details
SITTTSL006 Prepare quotations More Information Training.gov Details
Module 4 - Working as a global team
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
Module 5 - Work safely and sustainably for the environment
SITXWHS001 Participate in safe work practices More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
Module 6 - Customer service practices
BSBCMM201 Communicate in the workplace More Information Training.gov Details
SITXCCS006 Provide service to customers More Information Training.gov Details
Module 7 - Process financial transactions
SITXFIN001 Process financial transactions More Information Training.gov Details
Module 8 - Assisting work colleagues
SITXHRM001 Coach others in job skills More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXCOM001 - Source and present information
1 SITXCCS002 - Provide visitor information
1 SITTIND001 - Source and use information on the tourism and travel industry
2 SITTTSL004 - Provide advice on Australian destinations
2 SITTTSL002 - Access and interpret product information
3 SITTTSL008 - Book supplier products and services
3 SITTTSL006 - Prepare quotations
4 SITXCOM002 - Show social and cultural sensitivity
4 BSBWOR203 - Work effectively with others
5 SITXWHS001 - Participate in safe work practices
5 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
6 BSBCMM201 - Communicate in the workplace
6 SITXCCS006 - Provide service to customers
7 SITXFIN001 - Process financial transactions
8 SITXHRM001 - Coach others in job skills


Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Project
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2019 Availabilities

Online

Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time

Start TAFE Now (STN) - Online

There are currently no intakes scheduled for this course structure.

User Choice Trainees

There are currently no intakes scheduled for this course structure.

Domestic 2020 Availabilities

Online

Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

Start TAFE Now (STN) - Online

There are currently no intakes scheduled for this course structure.

User Choice Trainees

There are currently no intakes scheduled for this course structure.

Domestic 2021 Availabilities

Online

Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time

Start TAFE Now (STN) - Online

Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time

User Choice Trainees

There are currently no intakes scheduled for this course structure.

Domestic 2022 Availabilities

Online

Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time

Start TAFE Now (STN) - Online

Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

User Choice Trainees

There are currently no intakes scheduled for this course structure.

Domestic 2023 Availabilities

Online

Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time

Start TAFE Now (STN) - Online

Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time

User Choice Trainees

There are currently no intakes scheduled for this course structure.

International 2020 Availabilities

Online

There are currently no intakes scheduled for this course structure.

Start TAFE Now (STN) - Online

There are currently no intakes scheduled for this course structure.

User Choice Trainees

There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details

More Details

Contact Us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.


Is what I already know taken into account?

Yes. Your history of study, skills and experience does matter. Consideration is given to your prior life and work experiences as well as formal and informal training. This may be applied using the national standard for Mutual Recognition or through Recognition of Prior Learning (RPL). Documentary evidence will be requested.


What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/student-life/new-students 


Practical Placement Information

Students will need to be working in the industry or undertaking a practical placement in order to access to organisational policies and procedures. The placement will need to be in an industry or simulated environment where the planning, sale and supply of tourism and travel products and services are offered. The placement does not need to be purely based in an office environment.