Course Summary

This qualification reflects the role of individuals who use a range of well-developed tourism services sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

Entry Requirements

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course.

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Students will need to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer, in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence and providing guidance to other staff.  There are no minimum required hours as these are competency based assessment tasks. The supervisor must have relevant qualifications or experience for the unit they are signing off and evidence of this is to be supplied to CQU.

Course Details

Admission Codes

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: Adventure tourism guide, Attendant or senior ride operator in an attraction or theme park, Booking agent, Cellar door salesperson and guide in a winery, Customer service agent, Guide and sales person in an Indigenous Cultural Centre, Inbound tour coordinator, Marine tourism guide or dive tour operator, Museum attendant, Operations consultant for a tour operator, Reservation sales agent,. Sales consultant, Visitor information officer.