Previous Version Version Effective: 30th of April, 2024
Version Effective: 30th of April, 2024

SIT30122 - Certificate III in Tourism

Course Details

Course Summary

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.


Entry Requirements

There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.

There is a requirement to complete practical workplace assessments in a suitable industry environment.

Access to a computer, Internet and intermediate computer skills. 24-hour CQUniversity computer labs are available on selected campuses.


Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $4,620.00 (2024)
$4,785.00 (2025)
Subsidised Full Fee $2,820.00 (2024)
$2,895.00 (2025)
Subsidised Concession Fee $2,415.00 (2024)
$2,505.00 (2025)
Fee for service per unit $308.00 (2024)
$319.00 (2025)
Subsidised full fee per unit $188.00 (2024)
$193.00 (2025)
RPL Fee for service per Unit $154.00 (2024)
$240.00 (2025)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Hospitality and Beauty
Skill Area
  • Tourism
AQF Level Level 3: Certificate III

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable

Student Outcomes, Career Opportunities and Occupations

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. It allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.

Course Structures

In order to complete this course, you must:

  1. Complete 4 core units
  2. Complete 11 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Please select a course structure from the options below:
Online

This course is typically delivered over 1 year, 2 Semesters, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.  The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program. 

  • Online
Core
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS014 Provide service to customers More Information Training.gov Details
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITXWHS005 Participate in safe work practices More Information Training.gov Details
Elective

Elective units have been chosen to meet training package requirements. 

SITTTVL001 Access and interpret product information More Information Training.gov Details
SITTTVL003 Provide advice on Australian destinations More Information Training.gov Details
SITTTVL004 Sell tourism products or services More Information Training.gov Details
SITTTVL005 Prepare customer quotations More Information Training.gov Details
SITXCCS010 Provide visitor information More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details
SITXHRM007 Coach others in job skills More Information Training.gov Details
SITXCOM006 Source and present information More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
SITTTVL002 Provide advice on international destinations More Information Training.gov Details
SITXFSA005 Use hygienic practices for food safety More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITTIND003 Source and use information on the tourism and travel industry
SITXCCS014 Provide service to customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS005 Participate in safe work practices
SITTTVL001 Access and interpret product information
SITTTVL003 Provide advice on Australian destinations
SITTTVL004 Sell tourism products or services
SITTTVL005 Prepare customer quotations
SITXCCS010 Provide visitor information
SITXCOM008 Provide a briefing or scripted commentary
SITXHRM007 Coach others in job skills
SITXCOM006 Source and present information
SITEEVT020 Source and use information on the events industry
SITTTVL002 Provide advice on international destinations
SITXFSA005 Use hygienic practices for food safety

Start TAFE Now (STN) - Online

This course is typically delivered over 1 year, 2 Semesters, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.  The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program. 

  • Online
Core
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS014 Provide service to customers More Information Training.gov Details
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITXWHS005 Participate in safe work practices More Information Training.gov Details
Elective

Elective units have been chosen to meet training package requirements. 

SITTTVL001 Access and interpret product information More Information Training.gov Details
SITTTVL003 Provide advice on Australian destinations More Information Training.gov Details
SITTTVL004 Sell tourism products or services More Information Training.gov Details
SITTTVL005 Prepare customer quotations More Information Training.gov Details
SITXCCS010 Provide visitor information More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details
SITXHRM007 Coach others in job skills More Information Training.gov Details
SITXCOM006 Source and present information More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
SITTTVL002 Provide advice on international destinations More Information Training.gov Details
SITXFSA005 Use hygienic practices for food safety More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITTIND003 Source and use information on the tourism and travel industry
SITXCCS014 Provide service to customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS005 Participate in safe work practices
SITTTVL001 Access and interpret product information
SITTTVL003 Provide advice on Australian destinations
SITTTVL004 Sell tourism products or services
SITTTVL005 Prepare customer quotations
SITXCCS010 Provide visitor information
SITXCOM008 Provide a briefing or scripted commentary
SITXHRM007 Coach others in job skills
SITXCOM006 Source and present information
SITEEVT020 Source and use information on the events industry
SITTTVL002 Provide advice on international destinations
SITXFSA005 Use hygienic practices for food safety

Trainees

This course is typically delivered for trainees over 18 months, 3 Semesters, part-time time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.  The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program. 

  • Online
Core
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS014 Provide service to customers More Information Training.gov Details
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITXWHS005 Participate in safe work practices More Information Training.gov Details
Elective

Elective units have been chosen to meet training package requirements.

SITTTVL001 Access and interpret product information More Information Training.gov Details
SITTTVL003 Provide advice on Australian destinations More Information Training.gov Details
SITTTVL004 Sell tourism products or services More Information Training.gov Details
SITTTVL005 Prepare customer quotations More Information Training.gov Details
SITXCCS010 Provide visitor information More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details
SITXHRM007 Coach others in job skills More Information Training.gov Details
SITXCOM006 Source and present information More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
SITTTVL002 Provide advice on international destinations More Information Training.gov Details
SITXFSA005 Use hygienic practices for food safety More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITTIND003 Source and use information on the tourism and travel industry
SITXCCS014 Provide service to customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS005 Participate in safe work practices
SITTTVL001 Access and interpret product information
SITTTVL003 Provide advice on Australian destinations
SITTTVL004 Sell tourism products or services
SITTTVL005 Prepare customer quotations
SITXCCS010 Provide visitor information
SITXCOM008 Provide a briefing or scripted commentary
SITXHRM007 Coach others in job skills
SITXCOM006 Source and present information
SITEEVT020 Source and use information on the events industry
SITTTVL002 Provide advice on international destinations
SITXFSA005 Use hygienic practices for food safety

RPL Structure

RPL Only

RPL involves an assessment process of an individual’s previously obtained skills and knowledge that has been achieved outside the formal education and training system. The duration is dependent on evidence collection by the candidate and approval of evidence by the CQUniversity assessor. 

  • RPL/RCC/Credit
RPL Units
SITXWHS005 Participate in safe work practices More Information Training.gov Details
SITXCCS014 Provide service to customers More Information Training.gov Details
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITXHRM007 Coach others in job skills More Information Training.gov Details
SITXCOM006 Source and present information More Information Training.gov Details
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS010 Provide visitor information More Information Training.gov Details
SITTTVL001 Access and interpret product information More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
SITTTVL002 Provide advice on international destinations More Information Training.gov Details
SITTTVL003 Provide advice on Australian destinations More Information Training.gov Details
SITTTVL004 Sell tourism products or services More Information Training.gov Details
SITTTVL005 Prepare customer quotations More Information Training.gov Details
SITXFSA005 Use hygienic practices for food safety More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITXWHS005 Participate in safe work practices
SITXCCS014 Provide service to customers
SITXCOM007 Show social and cultural sensitivity
SITXHRM007 Coach others in job skills
SITXCOM006 Source and present information
SITTIND003 Source and use information on the tourism and travel industry
SITXCCS010 Provide visitor information
SITTTVL001 Access and interpret product information
SITEEVT020 Source and use information on the events industry
SITTTVL002 Provide advice on international destinations
SITTTVL003 Provide advice on Australian destinations
SITTTVL004 Sell tourism products or services
SITTTVL005 Prepare customer quotations
SITXFSA005 Use hygienic practices for food safety
SITXCOM008 Provide a briefing or scripted commentary

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
Project
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2024 Availabilities

Online

Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time

Start TAFE Now (STN) - Online

Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time

Trainees

There are currently no intakes scheduled for this course structure.

RPL Structure

There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
More Details
No additional details have been provided.