Course Summary
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsThere are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
There is a requirement to complete practical workplace assessments in a suitable industry environment.
Access to a computer, Internet and intermediate computer skills. 24-hour CQUniversity computer labs are available on selected campuses.
Course Details
| Course Type | Qualification | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Student Availability |
|
||||||||||||
| Fees |
|
||||||||||||
| Application Mode |
|
||||||||||||
| How to Apply | Please Enquire | ||||||||||||
| Study Area |
|
||||||||||||
| Skill Area |
|
||||||||||||
| AQF Level | Level 3: Certificate III |
Admission Codes
|
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
|---|---|
|
International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. It allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.
- Complete 4 core units
- Complete 11 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
This course is typically delivered over 1 year, 2 Semesters, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
- Online
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
|
Elective Elective units have been chosen to meet training package requirements. |
||||
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
| SITXCOM006 | Source and present information | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
Unit Sequence
| Unit Code | Unit Name |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS014 | Provide service to customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXWHS005 | Participate in safe work practices |
| SITTTVL001 | Access and interpret product information |
| SITTTVL003 | Provide advice on Australian destinations |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL005 | Prepare customer quotations |
| SITXCCS010 | Provide visitor information |
| SITXCOM008 | Provide a briefing or scripted commentary |
| SITXHRM007 | Coach others in job skills |
| SITXCOM006 | Source and present information |
| SITEEVT020 | Source and use information on the events industry |
| SITTTVL002 | Provide advice on international destinations |
| SITXFSA005 | Use hygienic practices for food safety |
This course is typically delivered over 1 year, 2 Semesters, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
- Online
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
|
Elective Elective units have been chosen to meet training package requirements. |
||||
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
| SITXCOM006 | Source and present information | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
Unit Sequence
| Unit Code | Unit Name |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS014 | Provide service to customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXWHS005 | Participate in safe work practices |
| SITTTVL001 | Access and interpret product information |
| SITTTVL003 | Provide advice on Australian destinations |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL005 | Prepare customer quotations |
| SITXCCS010 | Provide visitor information |
| SITXCOM008 | Provide a briefing or scripted commentary |
| SITXHRM007 | Coach others in job skills |
| SITXCOM006 | Source and present information |
| SITEEVT020 | Source and use information on the events industry |
| SITTTVL002 | Provide advice on international destinations |
| SITXFSA005 | Use hygienic practices for food safety |
This course is typically delivered for trainees over 18 months, 3 Semesters, part-time time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
- Online
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
|
Elective Elective units have been chosen to meet training package requirements. |
||||
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
| SITXCOM006 | Source and present information | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
Unit Sequence
| Unit Code | Unit Name |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS014 | Provide service to customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXWHS005 | Participate in safe work practices |
| SITTTVL001 | Access and interpret product information |
| SITTTVL003 | Provide advice on Australian destinations |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL005 | Prepare customer quotations |
| SITXCCS010 | Provide visitor information |
| SITXCOM008 | Provide a briefing or scripted commentary |
| SITXHRM007 | Coach others in job skills |
| SITXCOM006 | Source and present information |
| SITEEVT020 | Source and use information on the events industry |
| SITTTVL002 | Provide advice on international destinations |
| SITXFSA005 | Use hygienic practices for food safety |
RPL Only
RPL involves an assessment process of an individual’s previously obtained skills and knowledge that has been achieved outside the formal education and training system. The duration is dependent on evidence collection by the candidate and approval of evidence by the CQUniversity assessor.
- RPL/RCC/Credit
| RPL Units | ||||
|---|---|---|---|---|
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCCS014 | Provide service to customers | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXHRM007 | Coach others in job skills | More Information | Training.gov Details | |
| SITXCOM006 | Source and present information | More Information | Training.gov Details | |
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
| SITXFSA005 | Use hygienic practices for food safety | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
Unit Sequence
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| SITXCCS014 | Provide service to customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXHRM007 | Coach others in job skills |
| SITXCOM006 | Source and present information |
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS010 | Provide visitor information |
| SITTTVL001 | Access and interpret product information |
| SITEEVT020 | Source and use information on the events industry |
| SITTTVL002 | Provide advice on international destinations |
| SITTTVL003 | Provide advice on Australian destinations |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL005 | Prepare customer quotations |
| SITXFSA005 | Use hygienic practices for food safety |
| SITXCOM008 | Provide a briefing or scripted commentary |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| Third Party Verification |
| Project |
| RPL |
Domestic 2024 Availabilities
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Start TAFE Now (STN) - Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Trainees
RPL Structure
Domestic 2025 Availabilities
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
Start TAFE Now (STN) - Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
Trainees
RPL Structure
Domestic 2026 Availabilities
Online
February: Full Time/Part Time
March: Full Time/Part Time
Start TAFE Now (STN) - Online
Trainees
RPL Structure
Show Historic Availabilities