This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.
There are no entry requirements.
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Practical skills must be demonstrated in an operational food and beverage outlet or simulated environment such as a pub, club, cafes or restaurants. Students not currently working in the industry, or who do not have access to workplace simulated environments will need to discuss this with the teaching team.Course Type | Qualification | ||||||||
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Student Availability |
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Fees |
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Application Mode |
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How to Apply | Please Enquire | ||||||||
Study Area |
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Skill Area |
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AQF Level | Level 3: Certificate III |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
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Possible job titles include an espresso coffee machine operator, food and beverage attendant, front desk receptionist, front office assistant, function attendant, function host, gaming attendant, guest service agent, housekeeper, restaurant host, senior bar attendant, waiter.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Core Units |
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SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
SITHIND004 | Work effectively in hospitality service | More Information | Training.gov Details | |
SITXCCS006 | Provide service to customers | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
SITXHRM001 | Coach others in job skills | More Information | Training.gov Details | |
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
Elective Units |
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SITXFIN001 | Process financial transactions | More Information | Training.gov Details | |
BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details | |
SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
SITHFAB002 | Provide responsible service of alcohol | More Information | Training.gov Details | |
SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
SITHFAB014 | Provide table service of food and beverage | More Information | Training.gov Details |
Sequence | Unit |
---|---|
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | SITHIND004 - Work effectively in hospitality service |
1 | SITXCCS006 - Provide service to customers |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | SITXHRM001 - Coach others in job skills |
1 | SITXWHS001 - Participate in safe work practices |
1 | BSBWOR203 - Work effectively with others |
1 | SITXFIN001 - Process financial transactions |
1 | BSBCMM201 - Communicate in the workplace |
1 | SITXFSA001 - Use hygienic practices for food safety |
1 | SITHFAB001 - Clean and tidy bar areas |
1 | SITHFAB002 - Provide responsible service of alcohol |
1 | SITHFAB004 - Prepare and serve non-alcoholic beverages |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | SITHFAB014 - Provide table service of food and beverage |
Core Units |
||||
---|---|---|---|---|
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXHRM001 | Coach others in job skills | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
SITXCCS006 | Provide service to customers | More Information | Training.gov Details | |
SITHIND004 | Work effectively in hospitality service | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
Elective Units |
||||
BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
SITXFIN001 | Process financial transactions | More Information | Training.gov Details | |
SITHFAB014 | Provide table service of food and beverage | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
SITHFAB002 | Provide responsible service of alcohol | More Information | Training.gov Details | |
SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details |
Unit Code | Unit Name |
---|---|
SITXWHS001 | Participate in safe work practices |
SITXHRM001 | Coach others in job skills |
SITXCOM002 | Show social and cultural sensitivity |
SITXCCS006 | Provide service to customers |
SITHIND004 | Work effectively in hospitality service |
SITHIND002 | Source and use information on the hospitality industry |
BSBWOR203 | Work effectively with others |
BSBCMM201 | Communicate in the workplace |
SITXFIN001 | Process financial transactions |
SITHFAB014 | Provide table service of food and beverage |
SITHFAB005 | Prepare and serve espresso coffee |
SITHFAB004 | Prepare and serve non-alcoholic beverages |
SITHFAB002 | Provide responsible service of alcohol |
SITHFAB001 | Clean and tidy bar areas |
SITXFSA001 | Use hygienic practices for food safety |
Core Units |
||||
---|---|---|---|---|
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXHRM001 | Coach others in job skills | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
SITXCCS006 | Provide service to customers | More Information | Training.gov Details | |
SITHIND004 | Work effectively in hospitality service | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
Elective Units |
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SITHFAB014 | Provide table service of food and beverage | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
SITHFAB002 | Provide responsible service of alcohol | More Information | Training.gov Details | |
SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details | |
SITXFIN001 | Process financial transactions | More Information | Training.gov Details | |
BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details |
Sequence | Unit |
---|---|
1 | SITXWHS001 - Participate in safe work practices |
1 | SITXHRM001 - Coach others in job skills |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | SITXCCS006 - Provide service to customers |
1 | SITHIND004 - Work effectively in hospitality service |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | BSBWOR203 - Work effectively with others |
1 | SITHFAB014 - Provide table service of food and beverage |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | SITHFAB004 - Prepare and serve non-alcoholic beverages |
1 | SITHFAB002 - Provide responsible service of alcohol |
1 | SITHFAB001 - Clean and tidy bar areas |
1 | SITXFSA001 - Use hygienic practices for food safety |
1 | SITXFIN001 - Process financial transactions |
1 | BSBCMM201 - Communicate in the workplace |
Core Units |
||||
---|---|---|---|---|
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXHRM001 | Coach others in job skills | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
SITXCCS006 | Provide service to customers | More Information | Training.gov Details | |
SITHIND004 | Work effectively in hospitality service | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
Elective Units |
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SITXFSA002 | Participate in safe food handling practices | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
SITHFAB002 | Provide responsible service of alcohol | More Information | Training.gov Details | |
SITHKOP001 | Clean kitchen premises and equipment | More Information | Training.gov Details | |
SITHCCC006 | Prepare appetisers and salads | More Information | Training.gov Details | |
SITHCCC003 | Prepare and present sandwiches | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details | |
SITHCCC002 | Prepare and present simple dishes | More Information | Training.gov Details |
Sequence | Unit |
---|---|
1 | SITXWHS001 - Participate in safe work practices |
1 | SITXHRM001 - Coach others in job skills |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | SITXCCS006 - Provide service to customers |
1 | SITHIND004 - Work effectively in hospitality service |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | BSBWOR203 - Work effectively with others |
1 | SITXFSA002 - Participate in safe food handling practices |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | SITHFAB002 - Provide responsible service of alcohol |
1 | SITHKOP001 - Clean kitchen premises and equipment |
1 | SITHCCC006 - Prepare appetisers and salads |
1 | SITHCCC003 - Prepare and present sandwiches |
1 | SITXFSA001 - Use hygienic practices for food safety |
1 | SITHCCC002 - Prepare and present simple dishes |
Core Units |
||||
---|---|---|---|---|
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
SITHIND004 | Work effectively in hospitality service | More Information | Training.gov Details | |
SITXCCS006 | Provide service to customers | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
SITXHRM001 | Coach others in job skills | More Information | Training.gov Details | |
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
Elective Units |
||||
SITXFSA002 | Participate in safe food handling practices | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
SITHFAB002 | Provide responsible service of alcohol | More Information | Training.gov Details | |
SITHKOP001 | Clean kitchen premises and equipment | More Information | Training.gov Details | |
SITHCCC006 | Prepare appetisers and salads | More Information | Training.gov Details | |
SITHCCC003 | Prepare and present sandwiches | More Information | Training.gov Details | |
SITHCCC002 | Prepare and present simple dishes | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details |
Unit Code | Unit Name |
---|---|
SITHIND002 | Source and use information on the hospitality industry |
SITHIND004 | Work effectively in hospitality service |
SITXCCS006 | Provide service to customers |
SITXCOM002 | Show social and cultural sensitivity |
SITXHRM001 | Coach others in job skills |
SITXWHS001 | Participate in safe work practices |
BSBWOR203 | Work effectively with others |
SITXFSA002 | Participate in safe food handling practices |
SITHFAB005 | Prepare and serve espresso coffee |
SITHFAB002 | Provide responsible service of alcohol |
SITHKOP001 | Clean kitchen premises and equipment |
SITHCCC006 | Prepare appetisers and salads |
SITHCCC003 | Prepare and present sandwiches |
SITHCCC002 | Prepare and present simple dishes |
SITXFSA001 | Use hygienic practices for food safety |
Core Units |
||||
---|---|---|---|---|
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
SITHIND004 | Work effectively in hospitality service | More Information | Training.gov Details | |
SITXCCS006 | Provide service to customers | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
SITXHRM001 | Coach others in job skills | More Information | Training.gov Details | |
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
Elective Units |
||||
SITXFSA002 | Participate in safe food handling practices | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
SITHFAB002 | Provide responsible service of alcohol | More Information | Training.gov Details | |
SITHKOP001 | Clean kitchen premises and equipment | More Information | Training.gov Details | |
SITHCCC006 | Prepare appetisers and salads | More Information | Training.gov Details | |
SITHCCC003 | Prepare and present sandwiches | More Information | Training.gov Details | |
SITHCCC002 | Prepare and present simple dishes | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details |
Unit Code | Unit Name |
---|---|
BSBWOR203 | Work effectively with others |
SITHIND002 | Source and use information on the hospitality industry |
SITHIND004 | Work effectively in hospitality service |
SITXCCS006 | Provide service to customers |
SITXCOM002 | Show social and cultural sensitivity |
SITXHRM001 | Coach others in job skills |
SITXWHS001 | Participate in safe work practices |
SITXFSA002 | Participate in safe food handling practices |
SITHFAB005 | Prepare and serve espresso coffee |
SITHFAB002 | Provide responsible service of alcohol |
SITHKOP001 | Clean kitchen premises and equipment |
SITHCCC006 | Prepare appetisers and salads |
SITHCCC003 | Prepare and present sandwiches |
SITHCCC002 | Prepare and present simple dishes |
SITXFSA001 | Use hygienic practices for food safety |
Core Units |
||||
---|---|---|---|---|
SITHIND004 | Work effectively in hospitality service | More Information | Training.gov Details | |
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
SITXCCS006 | Provide service to customers | More Information | Training.gov Details | |
SITXHRM001 | Coach others in job skills | More Information | Training.gov Details | |
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
Elective Units |
||||
BSBCMM201 | Communicate in the workplace | More Information | Training.gov Details | |
SITXFIN001 | Process financial transactions | More Information | Training.gov Details | |
SITHFAB001 | Clean and tidy bar areas | More Information | Training.gov Details | |
SITHFAB002 | Provide responsible service of alcohol | More Information | Training.gov Details | |
SITHFAB004 | Prepare and serve non-alcoholic beverages | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
SITHFAB014 | Provide table service of food and beverage | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details |
Sequence | Unit |
---|---|
1 | SITHIND004 - Work effectively in hospitality service |
1 | BSBWOR203 - Work effectively with others |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | SITXCCS006 - Provide service to customers |
1 | SITXHRM001 - Coach others in job skills |
1 | SITXWHS001 - Participate in safe work practices |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | BSBCMM201 - Communicate in the workplace |
1 | SITXFIN001 - Process financial transactions |
1 | SITHFAB001 - Clean and tidy bar areas |
1 | SITHFAB002 - Provide responsible service of alcohol |
1 | SITHFAB004 - Prepare and serve non-alcoholic beverages |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | SITHFAB014 - Provide table service of food and beverage |
1 | SITXFSA001 - Use hygienic practices for food safety |
Core Units |
||||
---|---|---|---|---|
SITXWHS001 | Participate in safe work practices | More Information | Training.gov Details | |
SITXHRM001 | Coach others in job skills | More Information | Training.gov Details | |
SITXCOM002 | Show social and cultural sensitivity | More Information | Training.gov Details | |
SITXCCS006 | Provide service to customers | More Information | Training.gov Details | |
SITHIND004 | Work effectively in hospitality service | More Information | Training.gov Details | |
SITHIND002 | Source and use information on the hospitality industry | More Information | Training.gov Details | |
BSBWOR203 | Work effectively with others | More Information | Training.gov Details | |
Elective Units |
||||
SITXFSA002 | Participate in safe food handling practices | More Information | Training.gov Details | |
SITHFAB005 | Prepare and serve espresso coffee | More Information | Training.gov Details | |
SITHFAB002 | Provide responsible service of alcohol | More Information | Training.gov Details | |
SITHKOP001 | Clean kitchen premises and equipment | More Information | Training.gov Details | |
SITHCCC006 | Prepare appetisers and salads | More Information | Training.gov Details | |
SITHCCC003 | Prepare and present sandwiches | More Information | Training.gov Details | |
SITHCCC002 | Prepare and present simple dishes | More Information | Training.gov Details | |
SITXFSA001 | Use hygienic practices for food safety | More Information | Training.gov Details |
Sequence | Unit |
---|---|
1 | SITXWHS001 - Participate in safe work practices |
1 | SITXHRM001 - Coach others in job skills |
1 | SITXCOM002 - Show social and cultural sensitivity |
1 | SITXCCS006 - Provide service to customers |
1 | SITHIND004 - Work effectively in hospitality service |
1 | SITHIND002 - Source and use information on the hospitality industry |
1 | BSBWOR203 - Work effectively with others |
1 | SITXFSA002 - Participate in safe food handling practices |
1 | SITHFAB005 - Prepare and serve espresso coffee |
1 | SITHFAB002 - Provide responsible service of alcohol |
1 | SITHKOP001 - Clean kitchen premises and equipment |
1 | SITHCCC006 - Prepare appetisers and salads |
1 | SITHCCC003 - Prepare and present sandwiches |
1 | SITHCCC002 - Prepare and present simple dishes |
1 | SITXFSA001 - Use hygienic practices for food safety |
Assessment Types |
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Written/Electronic Assessment |
Practical Task |
Project |
RPL |
Skilling Queenslanders for Work Initiative
Community organisations successful in their application with the Queensland Government have access to the Skilling Queenslanders for Work initiative. This funding can assist students, who meet the eligibility criteria, apply for a place in their community organisation’s project. Further information about the initiative can be found at https://training.qld.gov.au/home/sqw.
The following community organisations have a partnership agreement in place with CQUni, as the preferred Registered Training Organisation. This partnership gives these organisations the ability to recruit students within their community who meet the eligibility criteria set by the Department of Education and Training, and send through documentation to enable CQUni to process the pre-enrolments.
They are:
Students currently studying or wanting to enquire about eligibility with the funding or for this course can contact the community organisation.
Resource Requirements
All students are required to wear a uniform for this course.
Practical Placement Information
SITHIND004 Work effectively in hospitality service requires evidence of a minimum of 36 service periods (shifts). The services can be completed at the CQUniversity Training Restaurants at Mackay City campus and/or Rockhampton City campus, in a food and beverage establishment that students may already work at, or at one of the one off functions that meet the Assessment Guidelines of this unit.
Each service period or shift is to be recorded in a log book, clearly numbered and dated on at least 36 occasions. Students will receive the logbook after the first restaurant service.