A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
|Course Type||Short Course (Accredited)|
|Fees||For detailed information on Course Fees, visit www.cqu.edu.au/fees|
|How to Apply||Please Enquire|
There are no entry requirements for this course.
1. Students will receive a Result of Assessment within 21 days of completion of each unit/module or within 21 days of the ‘close of study’ date.
2. Students who successfully complete all required units/modules will receive their qualification and an Academic Statement itemising all units/modules successfully completed.
3. Following receipt of written advice from the student (or teacher) that the student does not intend to complete the full course, the student will be issued with a Statement of Attainment listing all units/modules successfully completed.
|SITXCCS007||Enhance customer service experiences||More Information|
|SITXCCS008||Develop and manage quality customer service practices||More Information|
|SITXCOM005||Manage conflict||More Information|
|Unit Code||Unit Name|
|SITXCCS007||Enhance customer service experiences|
|SITXCCS008||Develop and manage quality customer service practices|