Version Effective: 5th of March, 2018
Version Effective: 5th of March, 2018

SITSS00035 - Customer Service Management

Course Details

Course Summary

A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.

Entry Requirements

There are no entry requirements for this course.

Course Details

Course Type Short Course (Accredited)
Student Availability
  • Domestic
Fees For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • Hospitality and Beauty
Skill Area
  • Hospitality
  • Tourism

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable
Course Structures

Study Mode Definitions

  • Mixed Mode courses are delivered online and require compulsory attendance of site-specific learning activities such as on-campus residential schools and/or workshops.
  • Online courses are delivered using online resources only.
  • On-campus courses are delivered using a combination of face-to-face and video conferencing style teaching at CQUniversity campuses.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details , including the different study modes offered for each structure.

Standard Course Structure

No duration entered.
  • On-campus
Units
SITXCCS007 Enhance customer service experiences More Information Training.gov Details
SITXCCS008 Develop and manage quality customer service practices More Information Training.gov Details
SITXCOM005 Manage conflict More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict

Course Learning Outcomes
Where and when can I start?
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