Version Effective: 5th of March, 2018
Version Effective: 5th of March, 2018

SITSS00035 - Customer Service Management

Course Details

Course Summary

A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.

Course Details

Course Type Short Course (Accredited)
Student Availability
  • Domestic
Fees For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • Hospitality and Beauty
Skill Area
  • Hospitality
  • Tourism

Admission Codes

International Students
CRICOS Codes
Not Applicable

Entry Requirements

There are no entry requirements for this course.

Course Structures
Standard Course Structure

No duration entered.
  • On-campus
Units
SITXCCS007 Enhance customer service experiences More Information Training.gov Details
SITXCCS008 Develop and manage quality customer service practices More Information Training.gov Details
SITXCOM005 Manage conflict More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict

Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

There are currently no intakes for this course.
More Details
No additional details have been provided.