A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
There are no entry requirements for this course.
|Course Type||Short Course (Accredited)|
|Fees||For detailed information on Course Fees, visit www.cqu.edu.au/fees|
|How to Apply||Please Enquire|
Tertiary Admission Centre Codes (TAC) Codes
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
|SITXCOM005||Manage conflict||More Information||Training.gov Details|
|SITXCCS008||Develop and manage quality customer service practices||More Information||Training.gov Details|
|SITXCCS007||Enhance customer service experiences||More Information||Training.gov Details|
|Unit Code||Unit Name|
|SITXCCS008||Develop and manage quality customer service practices|
|SITXCCS007||Enhance customer service experiences|