Version Effective: 26th of February, 2018
Version Effective: 26th of February, 2018

SITSS00036 - Customer Service

Course Details

Course Summary

A set of skills to equip individuals to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, guiding, and holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.


Entry Requirements

There are no entry requirements for this short course.


Course Details

Course Type Short Course (Accredited)
Student Availability
  • Domestic
Fees For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • Hospitality and Beauty
Skill Area
  • Hospitality

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable
Course Structures

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Standard Course Structure

No duration entered.
  • On-campus
  • Mixed Mode
Units
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
SITXCCS006 Provide service to customers More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITXCOM002 Show social and cultural sensitivity
SITXCCS006 Provide service to customers

Course Learning Outcomes
Where and when can I start?
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