Previous Version Version Effective: 29th of September, 2020
Version Effective: 29th of September, 2020

SITSS00039 - Mentoring and Supervision

Course Details

Course Summary

With this skill set topics covered include managing conflict, coaching, leadership skills and monitoring work operations. You will learn conflict resolution techniques, manage performance through effective leadership, produce quality day-to-day work from your team, communicate clearly and how to become a proactive coach, enabling your colleagues or subordinates to operate independently

If you are new in a supervisory role, or an experienced manager, this course will improve your theoretical knowledge and give you a practical understanding so you can successfully manage a diverse group of people.

Entry Requirements

There are no entry requirements.

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Practical skills must be demonstrated in an operational food and beverage outlet or simulated environment such as a pubs, clubs cafes or restaurants.Students not currently working in the industry, or who do not have access to workplace simulated environments will need to discuss this with the teaching team.

Course Details

Course Type Skill set
Student Availability
  • Domestic
Full Fee $1,184.00 (2023)
Fee for service per unit $296.00 (2023)
For detailed information on Course Fees, visit
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Hospitality and Beauty
Skill Area
  • Hospitality
AQF Level Short Course

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
Not Applicable

Student Outcomes, Career Opportunities and Occupations

These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of mentoring and supervisory skills to work in the tourism, travel and hospitality industry.

Course Structures

In order to complete this course, you must:

  1. Complete 4 core units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.


16 weeks

  • Online
Required Units
SITXMGT001 Monitor work operations More Information Details
SITXHRM003 Lead and manage people More Information Details
SITXHRM001 Coach others in job skills More Information Details
SITXCOM005 Manage conflict More Information Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXMGT001 - Monitor work operations
1 SITXHRM003 - Lead and manage people
1 SITXHRM001 - Coach others in job skills
1 SITXCOM005 - Manage conflict

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2020 Availabilities


May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

International 2020 Availabilities


May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details
No additional details have been provided.