Examples are:

• Complying with academic and non-academic misconduct policies and procedures such as CQUniversity's Student Charter, Student Misconduct Policy and Student Behavioural Misconduct Procedures, and Assessment Policy and Procedure (Higher Education Coursework).
• Demonstrating honesty and integrity in academic and professional practice.
• Maintaining strict client confidentiality if accepted for a work placement.

Examples are:

• Demonstrating respectful and courteous behaviour in your dealings with colleagues and staff at the University and with clients and support staff if involved in a work placement.
• Being reflective with personal behaviours appropriate for professional performance and being positive and receptive to processing constructive supervisor/lecturer feedback or criticism.
• Successfully processing and coping with your own emotions and behaviour when faced with challenging and confronting individuals and/or cases in the professional environment.

Examples are:

• Verbally communicating in the English language with accuracy, appropriateness and effectiveness.
• Actively participating in discussion activities related to the course.
• Using professional language that is appropriate to the context of the individual or group.
• Establishing rapport with clients and respond appropriately to clients, supervisors and other professionals.
• Communicating in a courteous and professional manner with colleagues and staff.
• Using appropriate facial expressions: eye contact, being mindful of space boundaries, and a range of body movements and gestures.
• Recognising and interpreting non-verbal cues of others and respond appropriately during activities related to the course, as well as during professional placement.
• Competently and appropriately producing written assessment while implementing academic conventions.
• Constructing written text in a scholarly manner that includes accurate grammar, punctuation, clear and logical written expression, and correct referencing to the required academic standards.
• Expressing complex and detailed technical information and knowledge into logical, legible and coherent documents that meet professional standards and clearly communicates the required content or message.
• Accurately conveying and documenting information in written form, and in a timely manner that meets professional requirements.

Examples are:

• Conceptualising and using appropriate knowledge in response to academic assessment items.
• Applying theoretical knowledge, research evidence, policies and procedures in professional practice.
• Demonstrating active listening skills while on work placement.
• Competently and accurately receiving communication from another person and processing that client information and circumstances, and be able to repeat those communication messages with precision.
• Paraphrasing and summarising received verbal communications effectively.
• Demonstrating an understanding of complex commercial transactions that involve numeracy skills.

Examples are:

• Development of active listening skills to facilitate effective communication, avoid miscommunication and arrive at accurate conclusions.
• Patience and avoiding or diffusing interpersonal conflict.
• Trustworthiness and confidentiality.
• Approachability and warmth to facilitate communication and encourage innovation and mutual cooperation.

Examples are:

• Development of an 'active, dynamic action-based and ethical set of skills, placed in real time and dealing with real, complex and difficult situations' (Moon, J. (1999), Reflection in Learning and Professional Development: Theory and Practice, Kogan Page, London).
• Implement a six step process: read, ask, watch, feel, talk and think. (see Neil Thomson, People Skills, Palgrave MacMillan 2015).
• Enhancing the ability to mirror, paraphrase and restate feelings, emotions and words of others to fully understand the communication.

Examples are:

• Reading and comprehension of vast amounts of text and oral information as the basis of formal decision making.
• Breaking down information into a context that can be understood within a team.
• Managing lengthy complex meetings.
• Planning time and workload effectively including the ability to self-manage competing commitments and take responsibility for own wellbeing.

Examples are:

• Active listening to others with the purpose of gathering information and engaging with the speaker.
• Being a dependable person that can be relied upon in any given situation.
• Having emotional intelligence to understand the needs and feelings of others.
• Being an effective leader using interpersonal skills to make decisions.
• The ability to work in a team.

Examples are:

• Competently using a desktop operating system such as Microsoft Windows or Mac OS X.
• Accessing a computer for your studies, and possessing sufficient computer knowledge and skills to engage in the on-line learning environment that may include completing relevant on-line assessments and participating in on-line forums or responding to emails.
• Regularly accessing the Internet for research, and email for communication with peers and lecturers.
• Using a variety of computer programs suitable to your course of study.