HRMT19023 - Conflict and Negotiation

General Information

Unit Synopsis

One of the most challenging tasks confronted by university graduates working in human resources is the management of conflict and effective practice of negotiation. Accordingly, as a graduate, you will required some fundamental skills from the very start of your career. These include the ability to apply basic psychological principles when dealing with people, the ability to prepare and conduct effective negotiations, and the ability find productive solutions in conflict situations. This unit is designed to provide you with the opportunity to build upon theory from earlier units, and to acquire conflict resolution skills that will be applicable in the workplace.

Details

Level Undergraduate
Unit Level 3
Credit Points 6
Student Contribution Band 3
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Pre-requisite: HRMT11011

In addition, a sound knowledge base demonstrated by 72 credit points (undergraduate units)

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 1 - 2020

Term 1 - 2020 Profile
Melbourne
Online
Rockhampton
Sydney
Term 3 - 2020 Profile
Online
Term 1 - 2021 Profile
Melbourne
Online
Rockhampton
Sydney
Term 3 - 2021 Profile
Online

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Practical Assessment 25%
2. Reflective Practice Assignment 35%
3. Report 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

No previous feedback available

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Student evaluations
Feedback
Would have been good to material for final assessment earlier so i could manage my workloads.
Recommendation
Assessment 3 resources were not available at the beginning of term, mainly on account of the unit being delivered for the first time. Assessment materials will be available well in advance to ensure that students are able to manage their workload effectively.
Action Taken
Materials for Assessment 3 were made available to students well in advance, effectively resolving this issue.
Source: Student evaluations
Feedback
The first two assessment pieces were the first time I had ever done something like that so I think some more information about how to approach them, how to set it out would have been great.
Recommendation
Further clarity will be provided on all assessment items, including written guidelines documents, and short videos that clarify expectations.
Action Taken
Further clarification and instruction were provided for this task, yet some students still had difficulty understanding the requirements of this task. Further consideration will be given as to how to best explain the requirements of this task to students.
Source: Student evaluations
Feedback
I really enjoyed this subject, the assessment was different in a good way. All three assignments had an element of reflection which I think was really good, I don't think I do enough of that during my studies. The lecturer we had was great and made the negotiation activity less stressful. I had a chance to chat with him beforehand and he gave really good advice and put my nerves to ease.
Recommendation
Assessment tasks will retain the reflective component. The support provided for students regarding their participation in the negotiation will also be maintained.
Action Taken
Assessment tasks retained the reflective components, and support for individual students regarding the negotiation task was also maintained.
Source: Discussion forums
Feedback
Minimal student engagement with discussion forums.
Recommendation
Additional efforts will be made to make the discussion forums engaging for students.
Action Taken
Additional efforts to engage students in the discussion forums was made, including extra posts, email reminders, and verbal reminders in online sessions.
Source: Student Evaluation Survey
Feedback
The videos for the assessments help a lot.
Recommendation
Maintain assessment information videos
Action Taken
Nil.
Source: Student Evaluation Survey
Feedback
Requirements for reflection in assessment 1 and 2 could be made a bit clearer.
Recommendation
Further clarification regarding reflection in these assessment items will be provided.
Action Taken
Nil.
Source: Personal reflection
Feedback
Online discussion forums are not effectively engaging online students.
Recommendation
Investigate alternative techniques for engaging students in the online space.
Action Taken
Nil.
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Analyse the theory underpinning effective communication in an organisational environment
  2. Apply basic psychological principles of communication to workplace situations such as interviews, consultations, negotiations, and meetings
  3. Analyse the theory underpinning successful negotiation
  4. Use effective techniques to plan, prepare, and conduct negotiations
  5. Analyse the theory underpinning conflict resolution in the workplace
  6. Apply basic conflict resolution techniques and principles in practical scenarios

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Practical Assessment
2 - Reflective Practice Assignment
3 - Report
Alignment of Graduate Attributes to Learning Outcomes
Introductory Level
Intermediate Level
Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
5 - Team Work
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
Alignment of Assessment Tasks to Graduate Attributes
Introductory Level
Intermediate Level
Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9
1 - Practical Assessment
2 - Reflective Practice Assignment
3 - Report