SOWK12009 - Casework and Case Management

General Information

Unit Synopsis

This unit provides students with an introduction to case management, how case work integrates within the framework of case management, and the structured steps in the case management process across a range of practice fields. The history, the policy and political framework and the implementation of case management across a range of practice fields will be critically analysed. Students' will explore the lived experience of service users and the co-design of care plans using the case management process and demonstrate social work professional skills to achieve this at residential school. Students will develop knowledge and skills in undertaking holistic social assessment, developing care plans, coordinating services for service users and family member and monitoring and evaluating care plans.

Details

Level Undergraduate
Unit Level 2
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

pre-requisite SOWK11015 Professional Communication in Human Services

Co-requisite SOWK12008 Theories of Change for Professional Practice 1

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School Compulsory Residential School
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Unit Availabilities from Term 1 - 2024

Term 1 - 2024 Profile
Mixed Mode
Term 1 - 2025 Profile
Mixed Mode

Attendance Requirements

All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Written Assessment 20%
2. Practical Assessment 40%
3. Report 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University's Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 1 - 2023 : The overall satisfaction for students in the last offering of this course was 60.00% (`Agree` and `Strongly Agree` responses), based on a 29.41% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Student evaluation
Feedback
I found it a very engaging unit - directly linked to what we will be doing in practice
Recommendation
Continue to maintain focus on direct practice in this unit.
Action Taken
This unit has a focus on direct practice, and the five day residential school focuses on skill development.
Source: Student evaluation
Feedback
I would have like to see additional suggested reading material or video links related to case management phases from weeks 6 - to 12.
Recommendation
The prescribed resources for the second part of the term followed those from previous years. Additional specialist resources will supplement the existing materials.
Action Taken
Additional reading material and resources were available on Moodle in relation to the latter phases of case management.
Source: Student evaluation
Feedback
Divide into weekly sections rather than modules. It was confusing and difficult to find information.
Recommendation
The structure of the unit and the Moodle site followed the one established in the previous years. The e-reading list was organised around unit topics rather than what to read at a particular point during the term. Consideration will be given how the unit can be further structured to further support student learning.
Action Taken
The structure of the Moodle and the e-reading list have been changed from module-based to a weekly format.
Source: email communication
Feedback
I really appreciated the feedback on my assignment and all the support offered this term. I am so grateful to be studying with CQU and its student focused approach.
Recommendation
Continue to maintain the student focused approach.
Action Taken
In Progress
Source: SUTE data
Feedback
Better organization and aim of objectives throughout residential component.
Recommendation
This was the first time that the five day residential is part of the unit. This change was made to enhance accessibility and participation in the course for the students. We aim to incorporate feedback from this year to enhance the student learning experience into the future.
Action Taken
In Progress
Source: SUTE data
Feedback
As someone who has no prior understanding of completing assessments and care plans, I found assessments 2/3 to be hard. I do not necessary think it is fair to base a large amount of a grade on something some of us have never done.
Recommendation
Review the assessment tasks in relation of their appropriateness around learning objectives. Continue to explore and utilise different strategies to support student learning.
Action Taken
In Progress
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Conceptually map the major features, principles, structures, processes and roles of case management practice and systems relevant to diverse contexts
  2. Critically analyse the functions of case management in service delivery and its relevance for social work and human services policy and practice
  3. Demonstrate case management processes and skills undertaking an assessment with a service user.
  4. Apply appropriate cross cultural awareness skills and knowledge to case work and case management contexts with indigenous peoples
  5. Generate an evidence-informed intervention plan for complex and high need service users.

This unit addresses the AASW Practice Standards Objectives 3, 4, 5, 6 & 7.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Written Assessment • • •
2 - Practical Assessment • • • • • •
3 - Report • • • •
Alignment of Graduate Attributes to Learning Outcomes
• Introductory Level
• Intermediate Level
• Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Communication • • • • •
2 - Problem Solving • • •
3 - Critical Thinking • • • • •
4 - Information Literacy • •
5 - Team Work • •
6 - Information Technology Competence • •
7 - Cross Cultural Competence • • • •
8 - Ethical practice • • • • •
Alignment of Assessment Tasks to Graduate Attributes
• Introductory Level
• Intermediate Level
• Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9 10