CHC22015 - Certificate II in Community Services

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Version Effective: 1st of June, 2022

Course Details

Course Summary

Community Services Specialisation

Studying a Certificate II in Community Services will provide a pathway to future study for workforce entry as a Community Service Worker. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

Certificate II in Community Services is embedded into our Certificate III, IV and Diploma qualifications for Community Services as well as other pathways to qualifications within other CQUniversity Schools.

With the addition of two (2) aged care units, students will also have the opportunity for future study into Cert III Individual Support.

Requirements - To Be Eligible

For your application to be considered, you must meet the following entry requirements.

Entry Requirements

Completion of the Basic Key Skills Builder (BKSB) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course however all students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement. 

These mandatory vocational placement requirements ensure patient and student safety. 

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Vocational Placement is required to be completed for this qualification and students to submit a logbook as evidence of attendance for Early Childhood Specialisations only.

Vocational Placement is required to be completed for this qualification and students to submit a logbook as evidence of attendance for Community Services (MSHS) Specialisation.

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $2,115.00 (2026)
Fee for service per unit $235.00 (2026)
RPL Fee for service per Unit $177.00 (2026)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Health
  • Psychology, Social Work and Community Services
Skill Area
  • Community Services
  • Health
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes 		Not Applicable
International Students
CRICOS Codes 		Not Applicable

Student Outcomes, Career Opportunities and Occupations

Graduate students will have the opportunity to seek further study pathways to gain essential skills and knowledge to secure their desired career. Certificate II in Community Services is embedded into our Certificate and Diploma qualifications for Community Services, Individual Support as well as other pathways to qualifications within other CQUniversity Schools. 

Course Structures
Early Childhood Specialisation - Online

24 weeks

  • Online
  • RPL/RCC/Credit
Cluster 1 - Safety and Wellbeing

In this cluster, you will learn about the following topics:

  • Follow and implement safe work practices
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices
  • Implement work practices which support the protection of children and young people
  • Report indications of possible risk of harm
  • Apply ethical and nurturing practices in work with children and young people
CHCPRT001 Identify and respond to children and young people at risk More Information Training.gov Details
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
Cluster 2 - Children's Health & Safety

In this cluster, you will learn about the following topics:

  • Support each child's health and safety
  • Rest times
  • Supporting children and families
  • Implementing effective hygiene Procedures
  • Supervising children to ensure safety
  • Planning excursions
  • Minimise risks
  • Promote healthy eating
  • Plan food and drinks
  • Recommend dietary intakes
  • Maintain food safety
CHCECE002 Ensure the health and safety of children More Information Training.gov Details
CHCECE004 Promote and provide healthy food and drinks More Information Training.gov Details
Cluster 3 - Work Activities

In this cluster, you will learn about the following topics:

  • Organise work schedule within allocated timelines
  • Complete work tasks in accordance with organisational requirements
  • Review work performance and seek feedback
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
Cluster 4 - Effective Communication

In this cluster, you will learn about the following topics:

  • Greet and observe people
  • Follow organisational procedures to collect routine client information
  • Identify priority of need and refer to organisation guidelines
  • Provide service information
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
CHCCOM001 Provide first point of contact More Information Training.gov Details
Cluster 5 - Community & Culture

In this cluster, you will learn about the following topics:

  • Reflect on own perspectives and social awareness
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Identify cultural safety issues in the workplace
  • Model cultural safety in own work
  • Develop strategies for improved cultural safety
  • Evaluate cultural safety strategies
CHCDIV001 Work with diverse people More Information Training.gov Details
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details

Unit Sequence

Sequence Unit
1 CHCPRT001 - Identify and respond to children and young people at risk
1 HLTWHS001 - Participate in workplace health and safety
2 CHCECE002 - Ensure the health and safety of children
2 CHCECE004 - Promote and provide healthy food and drinks
3 BSBWOR202 - Organise and complete daily work activities
4 CHCCOM005 - Communicate and work in health or community services
4 CHCCOM001 - Provide first point of contact
5 CHCDIV001 - Work with diverse people
5 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety


Start TAFE Now (STN) - Early Childhood Specialisation - Online

24 weeks

  • Online
  • RPL/RCC/Credit
Cluster 1 - Safety and Wellbeing

In this cluster, you will learn about the following topics:

  • Follow and implement safe work practices
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices
  • Implement work practices which support the protection of children and young people
  • Report indications of possible risk of harm
  • Apply ethical and nurturing practices in work with children and young people
CHCPRT001 Identify and respond to children and young people at risk More Information Training.gov Details
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
Cluster 2 - Children's Health & Safety

In this cluster, you will learn about the following topics:

  • Support each child's health and safety
  • Rest times
  • Supporting children and families
  • Implementing effective hygiene procedures
  • Supervising children to ensure safety
  • Planning excursions
  • Minimise risks
  • Promote healthy eating
  • Plan food and drinks
  • Recommend dietary intakes
  • Maintain food safety
CHCECE002 Ensure the health and safety of children More Information Training.gov Details
CHCECE004 Promote and provide healthy food and drinks More Information Training.gov Details
Cluster 3 - Work Activities

In this cluster, you will learn about the following topics:

  • Organise work schedule within allocated timelines
  • Complete work tasks in accordance with organisational requirements
  • Review work performance and seek feedback
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
Cluster 4 - Effective Communication

In this cluster, you will learn about the following topics:

  • Greet and observe people
  • Follow organisational procedures to collect routine client information
  • Identify priority of need and refer to organisation guidelines
  • Provide service information
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement
CHCCOM001 Provide first point of contact More Information Training.gov Details
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
Cluster 5 - Community & Culture

In this cluster, you will learn about the following topics:

  • Reflect on own perspectives and social awareness
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Identify cultural safety issues in the workplace
  • Model cultural safety in own work
  • Develop strategies for improved cultural safety
  • Evaluate cultural safety strategies
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
CHCDIV001 Work with diverse people More Information Training.gov Details

Unit Sequence

Sequence Unit
1 CHCPRT001 - Identify and respond to children and young people at risk
1 HLTWHS001 - Participate in workplace health and safety
2 CHCECE002 - Ensure the health and safety of children
2 CHCECE004 - Promote and provide healthy food and drinks
3 BSBWOR202 - Organise and complete daily work activities
4 CHCCOM001 - Provide first point of contact
4 CHCCOM005 - Communicate and work in health or community services
5 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
5 CHCDIV001 - Work with diverse people


TRAINEES (USER CHOICE) - EARLY CHILDHOOD

This qualification will be delivered via our online platform, Moodle, for a period of 24 weeks.

Time efficiency will be achieved through using a clustered unit delivery model; 9 units of competency will be delivered in  5 clusters. This has led to a reduced course duration through clustering units of competency together according to their common work function, skills and knowledge that improves delivery and assessment practices and eliminates repetition.

It is possible for students to complete their training sooner if they have reached the required skill level.

The volume of learning within the program includes access to a Teacher, Zoom sessions, library and research time and vocational placement within industry. Students are advised to attend vocational placement weekly.

The course is organised to reflect the learning and work activities that take place within a range of education settings, including public and independent schools and community education services.

The application of knowledge is assessed in other components of the course that focus on specific work activities. These comprise of assessment tasks, projects, case studies and third party verification which includes a period of vocational placement during which time students are able to practice and transfer their skills in live work situations.

In this case, participants must successfully complete all components of the course to be deemed competent.

This is done so that candidates are provided with background information and the opportunity to apply skills and knowledge in work similar environments.

This is supported through a combination of individual appointments, workplace visits for theory and practical sessions involving small group and individual activities and/or telephone, email and Zoom sessions discussions.

Zoom is provided weekly excluding Queensland School Holiday periods. Students are able to access a teacher during these times to assist and guide them with their studies.

  • RPL/RCC/Credit
  • Online
Cluster 1 - Safety and Wellbeing

In this cluster, you will learn about the following topics:

  • Follow and implement safe work practices
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices
  • Implement work practices which support the protection of children and young people
  • Report indications of possible risk of harm
  • Apply ethical and nurturing practices in work with children and young people
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
CHCPRT001 Identify and respond to children and young people at risk More Information Training.gov Details
Cluster 2 - Children's Health & Safety

In this cluster, you will learn about the following topics:

  • Support each child's health and safety
  • Rest times
  • Supporting children and families
  • Implementing effective hygiene procedures
  • Supervising children to ensure safety
  • Planning excursions
  • Minimise risks
  • Promote healthy eating
  • Plan food and drinks
  • Recommend dietary intakes
  • Maintain food safety
CHCECE004 Promote and provide healthy food and drinks More Information Training.gov Details
CHCECE002 Ensure the health and safety of children More Information Training.gov Details
Cluster 3 - Work Activities

In this cluster, you will learn about the following topics:

  • Organise work schedule within allocated timelines
  • Complete work tasks in accordance with organisational requirements
  • Review work performance and seek feedback
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
Cluster 4 - Effective Communication

In this cluster, you will learn about the following topics:

  • Greet and observe people
  • Follow organisational procedures to collect routine client information
  • Identify priority of need and refer to organisation guidelines
  • Provide service information
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement
CHCCOM001 Provide first point of contact More Information Training.gov Details
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
Cluster 5 - Community & Culture

In this cluster, you will learn about the following topics:

  • Reflect on own perspectives and social awareness
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Identify cultural safety issues in the workplace
  • Model cultural safety in own work
  • Develop strategies for improved cultural safety
  • Evaluate cultural safety strategies
CHCDIV001 Work with diverse people More Information Training.gov Details
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details

Unit Sequence

Sequence Unit
1 HLTWHS001 - Participate in workplace health and safety
1 CHCPRT001 - Identify and respond to children and young people at risk
2 CHCECE004 - Promote and provide healthy food and drinks
2 CHCECE002 - Ensure the health and safety of children
3 BSBWOR202 - Organise and complete daily work activities
4 CHCCOM001 - Provide first point of contact
4 CHCCOM005 - Communicate and work in health or community services
5 CHCDIV001 - Work with diverse people
5 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety


Community Care Skill Set

12 weeks

  • Online
Required Units
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
CHCDIV001 Work with diverse people More Information Training.gov Details
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
CHCCOM001 Provide first point of contact More Information Training.gov Details

Unit Sequence

Sequence Unit
1 CHCCOM005 - Communicate and work in health or community services
2 CHCDIV001 - Work with diverse people
3 BSBWOR202 - Organise and complete daily work activities
4 HLTWHS001 - Participate in workplace health and safety
5 CHCCOM001 - Provide first point of contact


Community Services Specialisation - Online

36 Weeks

  • Online
Core
CHCDIV001 Work with diverse people More Information Training.gov Details
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
CHCCOM001 Provide first point of contact More Information Training.gov Details
Electives
CHCLEG001 Work legally and ethically More Information Training.gov Details
CHCCDE003 Work within a community development framework More Information Training.gov Details
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
HLTWHS006 Manage personal stressors in the work environment More Information Training.gov Details

Unit Sequence

Sequence Unit
1 CHCDIV001 - Work with diverse people
2 CHCLEG001 - Work legally and ethically
3 HLTWHS001 - Participate in workplace health and safety
4 CHCCOM005 - Communicate and work in health or community services
5 BSBWOR202 - Organise and complete daily work activities
6 CHCCOM001 - Provide first point of contact
7 CHCCDE003 - Work within a community development framework
8 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
9 HLTWHS006 - Manage personal stressors in the work environment


Start TAFE now (STN) - Community Services Specialisation - Online

36 Weeks

  • Online
Core
CHCDIV001 Work with diverse people More Information Training.gov Details
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
CHCCOM001 Provide first point of contact More Information Training.gov Details
Electives
CHCLEG001 Work legally and ethically More Information Training.gov Details
CHCCDE003 Work within a community development framework More Information Training.gov Details
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
HLTWHS006 Manage personal stressors in the work environment More Information Training.gov Details

Unit Sequence

Sequence Unit
1 CHCDIV001 - Work with diverse people
2 CHCLEG001 - Work legally and ethically
3 HLTWHS001 - Participate in workplace health and safety
4 CHCCOM005 - Communicate and work in health or community services
5 BSBWOR202 - Organise and complete daily work activities
6 CHCCOM001 - Provide first point of contact
7 CHCCDE003 - Work within a community development framework
8 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
9 HLTWHS006 - Manage personal stressors in the work environment


Course Assessment Information

Assessment Types
Other
Project
Third Party Verification
Written/Electronic Assessment
RPL
Course Learning Outcomes
Where and when can I start?

Domestic 2020 Availabilities

Early Childhood Specialisation - Online
Online
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Start TAFE Now (STN) - Early Childhood Specialisation - Online
Online
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
TRAINEES (USER CHOICE) - EARLY CHILDHOOD
Community Care Skill Set
Online
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
Community Services Specialisation - Online
Start TAFE now (STN) - Community Services Specialisation - Online

Domestic 2021 Availabilities

Early Childhood Specialisation - Online
Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Start TAFE Now (STN) - Early Childhood Specialisation - Online
Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
TRAINEES (USER CHOICE) - EARLY CHILDHOOD
Community Care Skill Set
Community Services Specialisation - Online
Start TAFE now (STN) - Community Services Specialisation - Online

Domestic 2022 Availabilities

Early Childhood Specialisation - Online
Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Start TAFE Now (STN) - Early Childhood Specialisation - Online
Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
TRAINEES (USER CHOICE) - EARLY CHILDHOOD
Community Care Skill Set
Community Services Specialisation - Online
Start TAFE now (STN) - Community Services Specialisation - Online
Online
February: Full Time/Part Time

Domestic 2023 Availabilities

Early Childhood Specialisation - Online
Start TAFE Now (STN) - Early Childhood Specialisation - Online
TRAINEES (USER CHOICE) - EARLY CHILDHOOD
Community Care Skill Set
Community Services Specialisation - Online
Online
February: Full Time/Part Time
Start TAFE now (STN) - Community Services Specialisation - Online

Domestic 2026 Availabilities

Early Childhood Specialisation - Online
Start TAFE Now (STN) - Early Childhood Specialisation - Online
TRAINEES (USER CHOICE) - EARLY CHILDHOOD
Community Care Skill Set
Community Services Specialisation - Online
Start TAFE now (STN) - Community Services Specialisation - Online
More Details

More Details

Enrolment Sequence

Please refer to the VET Course Planners for further details relating to the cluster enrolment sequence of this course.  Students must enrol into all units of the cluster unless they are eligible for credit transfer of any unit/s completed within another qualification.

 

Compulsory Attendance Requirements

Students who are not currently working in an educational workplace must organise a voluntary work placement.  All students will need to complete third party reports, practical assessment and a vocational placement logbook.  These observations and reports will need to be signed off by a qualified supervisor within at a minimum, the same level qualification. Students will be required to complete a minimum of 100 hours of placement throughout the duration of the course.

All students will need to hold a Blue Card prior to starting their practical work placement.  For more information on the Blue Card visit – https://www.bluecard.qld.gov.au or telephone 1800 113 611. 

 

Resource Requirements

All resources for this qualification are available online through Moodle.

 

Optional Attendance

Weekly Zoom session options with a teacher to assist students with their study, all details on Moodle.