Previous Version Version Effective: 13th of December, 2024
Version Effective: 13th of December, 2024

HLT23221 - Certificate II in Health Support Services

Course Details

Course Summary

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine and variable tasks in collaboration with others in a team environment.


Entry Requirements

The Basic Key Skills Builder (BKSB) online literacy and numeracy assessment must be completed by all students prior to enrolment, unless the student has completed an equal or higher-level course. The BKSB assessment is not used to determine eligibility for entry, but to indicate where students may require further assistance to develop the literacy and numeracy skills embedded in the qualification.

There are no entry requirements for this course however all students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement. These mandatory vocational placement requirements ensure client and student safety.


Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Mandatory Vocational Placement Requirements:

To complete this course, you will be required to complete an approved work placement of 3 days duration.  

You will be required to complete a Placement Application Form. This form allows you to apply for approval to complete your placement to attend a CQUniversity-sourced placement. 

CQUniversity’s Workforce Integrated Learning (WIL) team will aim to source a placement located within your community; however, circumstances may require you to relocate to complete the placement.

Mandatory placement checks are compulsory for this course and it is important that students ensure they can meet the requirements for these checks. Mandatory Check inquiries can be directed to WILCompliance@cqu.edu.au and further detailed information can be sourced by clicking on the following link:  IMMUNISATIONS AND VACCINATIONS WIL DOCUMENT.

 


Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $4,020.00 (2024)
$4,152.00 (2025)
Subsidised Full Fee $1,236.00 (2024)
$1,260.00 (2025)
Subsidised Concession Fee $552.00 (2024)
$552.00 (2025)
Fee for service per unit $335.00 (2024)
$346.00 (2025)
Subsidised full fee per unit $103.00 (2024)
$105.00 (2025)
RPL Fee for service per Unit $168.00 (2024)
$260.00 (2025)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Health
  • Start TAFE Now
Skill Area
  • Health
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable

Student Outcomes, Career Opportunities and Occupations

This qualification provides a pathway to work in a range of health care settings including General Practice, Hospital settings, Health Administration, Health Services organisations, and the public or private health sector.

The qualification also provides a foundation to the health sector to prepare for career pathways into Higher Education qualifications e.g. Nursing.

Delivery Agreement

This qualification will primarily be delivered to secondary school students under the Queensland Government's VET in Schools funding scheme.  

There may be a Training Services Agreement in place in some instances e.g. where the school provides a venue or resources to undertake practical skills demonstration. 

There are currently no Third Party Agreements in place in relation to this qualification, however this could be an opportunity in the future, where a school had appropriately qualified teachers to deliver. 

 

 

Course Structures

In order to complete this course, you must:

  1. Complete 4 core units
  2. Complete 8 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

STN Standard Course Structure

This program is typically delivered over a 35 week period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.

  • Mixed Mode
Sequence 1

Units must be completed in this order.

HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
HLTINF006 Apply basic principles and practices of infection prevention and control More Information Training.gov Details
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
Sequence 2

Units must be completed in this order.

CHCCCS012 Prepare and maintain beds More Information Training.gov Details
CHCCCS026 Transport individuals More Information Training.gov Details
CHCCCS010 Maintain a high standard of service More Information Training.gov Details
CHCLEG001 Work legally and ethically More Information Training.gov Details
Sequence 3

Units must be completed in this order.

BSBTEC201 Use business software applications More Information Training.gov Details
BSBPEF202 Plan and apply time management More Information Training.gov Details
BSBMED301 Interpret and apply medical terminology appropriately More Information Training.gov Details
Sequence 4

Units must be completed in this order.

CHCDIV001 Work with diverse people More Information Training.gov Details
CHCCCS020 Respond effectively to behaviours of concern More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 HLTWHS001 - Participate in workplace health and safety
1 CHCCCS012 - Prepare and maintain beds
1 BSBTEC201 - Use business software applications
1 CHCDIV001 - Work with diverse people
2 HLTINF006 - Apply basic principles and practices of infection prevention and control
2 CHCCCS026 - Transport individuals
2 BSBPEF202 - Plan and apply time management
2 CHCCCS020 - Respond effectively to behaviours of concern
3 CHCCOM005 - Communicate and work in health or community services
3 CHCCCS010 - Maintain a high standard of service
3 BSBMED301 - Interpret and apply medical terminology appropriately
4 CHCLEG001 - Work legally and ethically


Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Residential Schools/Workshops

STN Standard Course Structure

This course includes compulsory site-specific attendance at residential schools and/or workshops. Select your preferred location for further details.
Mixed Mode
Residential School
Location Mixed Mode, Per Online Timetable
Start Date To Be Advised
End Date To Be Advised
Start Time 8:00 AM
End Time 4:00 PM
Compulsory Yes

Domestic 2024 Availabilities

STN Standard Course Structure

Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
January: Part Time
February: Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
More Details

More Details

Timetable Information

 

Please access your timetable via the link here.  Click on your chosen Course Timetable, then locate the tab of the Campus you are enrolled in to view your timetable.

 

Residential School Information

 

Students are required to attend a Residential School as scheduled by CQUniversity to prepare for vocational placement.  The Residential School is facilitated over one day from 8am – 4pm* and is offered across several CQUniversity campuses, including:

 

Cairns

Townsville

Mackay

Rockhampton

Gladstone

 

*Residential school dates will be provided by your teacher in accordance with your commencement intake and course progression.  Students are advised to confirm dates with their teacher prior to arranging travel and personal arrangements.

 

Resource and Computing Requirements

 

It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet.

 

It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission.

 

All submissions of assessment must be uploaded electronically to the VET Moodle platform.