HLT23221 - Certificate II in Health Support Services

Version Effective: 15th of January, 2025

Course Details

Course Summary

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine and variable tasks in collaboration with others in a team environment.

Requirements - To Be Eligible

For your application to be considered, you must meet the following entry requirements.

Entry Requirements

The Basic Key Skills Builder (BKSB) online literacy and numeracy assessment must be completed by all students prior to enrolment, unless the student has completed an equal or higher-level course. The BKSB assessment is not used to determine eligibility for entry, but to indicate where students may require further assistance to develop the literacy and numeracy skills embedded in the qualification.

There are no entry requirements for this course however all students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement. These mandatory vocational placement requirements ensure client and student safety.

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Mandatory Vocational Placement Requirements:

To complete this course, you will be required to complete an approved work placement of 3 days duration.  

You will be required to complete a Placement Application Form. This form allows you to apply for approval to complete your placement to attend a CQUniversity-sourced placement. 

CQUniversity’s Workforce Integrated Learning (WIL) team will aim to source a placement located within your community; however, circumstances may require you to relocate to complete the placement.

Mandatory placement checks are compulsory for this course and it is important that students ensure they can meet the requirements for these checks. Mandatory Check inquiries can be directed to WILCompliance@cqu.edu.au and further detailed information can be sourced by clicking on the following link:  IMMUNISATIONS AND VACCINATIONS WIL DOCUMENT.

 

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $4,320.00 (2026)
Subsidised Full Fee $1,332.00 (2026)
Subsidised Concession Fee $600.00 (2026)
Fee for service per unit $360.00 (2026)
Subsidised full fee per unit $111.00 (2026)
RPL Fee for service per Unit $270.00 (2026)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • Health
  • Start TAFE Now
Skill Area
  • Health
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable

Student Outcomes, Career Opportunities and Occupations

This qualification provides a pathway to work in a range of health care settings including General Practice, Hospital settings, Health Administration, Health Services organisations, and the public or private health sector.

The qualification also provides a foundation to the health sector to prepare for career pathways into Higher Education qualifications e.g. Nursing.

Delivery Agreement

This qualification will primarily be delivered to secondary school students under the Queensland Government's VET in Schools funding scheme.  

There may be a Training Services Agreement in place in some instances e.g. where the school provides a venue or resources to undertake practical skills demonstration. 

There are currently no Third Party Agreements in place in relation to this qualification, however this could be an opportunity in the future, where a school had appropriately qualified teachers to deliver. 

 

 

Course Structures
STN Standard Course Structure

This program is typically delivered over a 35 week period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.

  • Mixed Mode
Sequence 1

Units must be completed in this order.

HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
HLTINF006 Apply basic principles and practices of infection prevention and control More Information Training.gov Details
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
Sequence 2

Units must be completed in this order.

CHCCCS012 Prepare and maintain beds More Information Training.gov Details
CHCCCS026 Transport individuals More Information Training.gov Details
CHCCCS010 Maintain a high standard of service More Information Training.gov Details
CHCLEG001 Work legally and ethically More Information Training.gov Details
Sequence 3

Units must be completed in this order.

CHCDIV001 Work with diverse people More Information Training.gov Details
CHCCCS020 Respond effectively to behaviours of concern More Information Training.gov Details
BSBMED301 Interpret and apply medical terminology appropriately More Information Training.gov Details
Sequence 4

Units must be completed in this order.

BSBTEC201 Use business software applications More Information Training.gov Details
BSBPEF202 Plan and apply time management More Information Training.gov Details

Unit Sequence

Sequence Unit
1 HLTWHS001 - Participate in workplace health and safety
1 CHCCCS012 - Prepare and maintain beds
1 CHCDIV001 - Work with diverse people
1 BSBTEC201 - Use business software applications
2 HLTINF006 - Apply basic principles and practices of infection prevention and control
2 CHCCCS026 - Transport individuals
2 CHCCCS020 - Respond effectively to behaviours of concern
2 BSBPEF202 - Plan and apply time management
3 CHCCOM005 - Communicate and work in health or community services
3 CHCCCS010 - Maintain a high standard of service
3 BSBMED301 - Interpret and apply medical terminology appropriately
4 CHCLEG001 - Work legally and ethically


Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
RPL
Course Learning Outcomes
Where and when can I start?

Residential Schools/Workshops

STN Standard Course Structure
Mixed Mode
Residential School
Location Mixed Mode, Per Online Timetable
Start Date To Be Advised
End Date To Be Advised
Start Time 8:00 AM
End Time 4:00 PM
Compulsory Yes

Domestic 2024 Availabilities

STN Standard Course Structure
Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
January: Part Time
February: Part Time

Domestic 2025 Availabilities

STN Standard Course Structure
Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time

Domestic 2026 Availabilities

STN Standard Course Structure
Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
January: Full Time/Part Time
February: Full Time/Part Time
More Details

More Details

Timetable Information

 

Please access your timetable via the link HERE.  Click on your chosen Course Timetable, then locate the tab of the Campus you are enrolled in to view your timetable.

 

Residential School Information

 

Students are required to attend a Residential School as scheduled by CQUniversity to prepare for vocational placement.  The Residential School is facilitated over one day from 8am – 4pm* and is offered across several CQUniversity campuses, including:

 

Cairns

Townsville

Mackay

Rockhampton

Gladstone

 

*Residential school dates will be provided by your teacher in accordance with your commencement intake and course progression.  Students are advised to confirm dates with their teacher prior to arranging travel and personal arrangements.

 

Resource and Computing Requirements

 

It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet.

 

It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission.

 

All submissions of assessment must be uploaded electronically to the VET Moodle platform.