Course Summary
This qualification reflects the role of individuals who are competent in a range of Information and Communications Technology (ICT) roles, including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, systems and web development.
Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsCompletion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
The ICT Training Package does not specify any entry requirements but the level of difficulty of this course requires literacy and numeracy skills at ACSF Level 4 for both English and Maths.
Literacy and numeracy skills alone are often a poor indictor of likely success. Prospective students should assess themselves against the following requirements when deciding to study this course. The following are examples of the inherent requirements that are needed to achieve the core learning outcomes of the course:
- Communication skills (verbal, non-verbal, written and technology): you will need to effectively communicate in English and produce written assessment in a coherent manner with correct grammar and punctuation
- Cognitive abilities (knowledge and cognitive skills, literacy and numeracy): you will need to perform basic arithmetic
- Information and Communication Technology (ICT) abilities: you will need to competently use a desktop operating system such as Microsoft Windows or Mac OS X, an Internet browser, an email client, and competently use productivity software such as Microsoft Office
- Although some aspects of discipline software will be learnt as part of your course, you will need to be able to independently learn to use features of software
- Sensory abilities (visual, auditory and tactile), strength and mobility (gross motor skills and fine motor skills): you will need to perceive fine detail on a computer screen and interact with a computer through devices such as a mouse, touchscreen or keyboard. Some units require physical movement and installation of computer equipment and components such as internal components and networking equipment and cables. You would be expected to either perform or supervise the movement and installation of small computer equipment
- Sustainable performance: you will need to be able to concentrate for at least 2 hours at a time
- Interpersonal engagement: you will need to be able to work productively in a team, build rapport with future clients and admit mistakes
- Ethical behaviour: you will need to demonstrate honesty and integrity in academic and professional practice
- Behavioural stability: you will need to interact with people from a wide range of cultures in a calm and composed manner in difficult situations
- Legal compliance: you will need to comply with the policies and practices of the ICT business organisation in which you find employment.
Course Details
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| AQF Level | Level 3: Certificate III |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
Possible job titles relevant to this qualification include: IT Technician, Customer Service Representative (ICT), Client Support Officer (ICT) ,User Support Specialist, Help Desk Officer.
- Complete 6 core units
- Complete 6 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
9 months full-time or 18 months part-time
- On-campus
| Application Development & Usage | ||||
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| ICTPRG302 | Apply introductory programming techniques | More Information | Training.gov Details | |
| ICTICT214 | Operate application software packages | More Information | Training.gov Details | |
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Hardware & Operating Systems Unit codes updated in Release 3 of ICT30120 |
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| ICTICT317 | Maintain standard operating environment | More Information | Training.gov Details | |
| ICTICT314 | Connect internal hardware components | More Information | Training.gov Details | |
| Managing Information in ICT | ||||
| BSBXCS303 | Securely manage personally identifiable information and workplace information | More Information | Training.gov Details | |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments | More Information | Training.gov Details | |
| Small Business Networks | ||||
| ICTSAS310 | Install, configure and secure a small office or home office network | More Information | Training.gov Details | |
| ICTNWK311 | Install and test network protocols | More Information | Training.gov Details | |
| Thinking Skills | ||||
| BSBCRT301 | Develop and extend critical and creative thinking skills | More Information | Training.gov Details | |
| Working in ICT | ||||
| BSBXTW301 | Work in a team | More Information | Training.gov Details | |
| ICTSAS305 | Provide ICT advice to clients | More Information | Training.gov Details | |
| Business Network Administration | ||||
| ICTNWK309 | Configure and administer network operating systems | More Information | Training.gov Details | |
Unit Sequence
| Unit Code | Unit Name |
|---|---|
| ICTPRG302 | Apply introductory programming techniques |
| ICTICT214 | Operate application software packages |
| ICTICT317 | Maintain standard operating environment |
| ICTICT314 | Connect internal hardware components |
| BSBXCS303 | Securely manage personally identifiable information and workplace information |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments |
| ICTSAS310 | Install, configure and secure a small office or home office network |
| ICTNWK311 | Install and test network protocols |
| BSBCRT301 | Develop and extend critical and creative thinking skills |
| BSBXTW301 | Work in a team |
| ICTSAS305 | Provide ICT advice to clients |
| ICTNWK309 | Configure and administer network operating systems |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
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| Written/Electronic Assessment |
| Practical Task |
| Project |
| RPL |
| Third Party Verification |
Domestic 2021 Availabilities
Standard Course Structure
Mackay City
July: Full Time/Part Time
October: Full Time/Part Time
Rockhampton City
July: Full Time/Part Time
October: Full Time/Part Time
Domestic 2022 Availabilities
Standard Course Structure
Mackay City
February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Domestic 2023 Availabilities
Standard Course Structure
Mackay City
February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Domestic 2024 Availabilities
Standard Course Structure
Rockhampton City
February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Domestic 2025 Availabilities
Standard Course Structure
Mackay City
February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
May: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Domestic 2026 Availabilities
Standard Course Structure
Show Historic Availabilities
More Details
Digital Community
Our program offers a vibrant digital community with weekly Zoom sessions, forums, and other activities. Participation is optional, but we highly recommend joining in — being active in the community helps you succeed and also benefits your fellow students.
Study load
Students can enrol in as few or as many units as they wish. However, consideration should be given to the time taken to complete the entire course if minimal units are chosen. Full-time students would usually undertake all available units in a study period and commit approximately 35 hours per week across the full duration of the course to complete it in 9 months. Part-time students would usually undertake half of the available units in a study period and commit approximately 17.5 hours per week to complete the course in 18 months.
Break periods
The program includes breaks that coincide with the Queensland school holiday periods.
Enrolment Information
Units are organised into clusters or units, which are delivered across a nine-week study period, as shown in the figure below. Students should pay close attention to the Last day to enrol and the Last day to withdraw to avoid disappointment.
Compulsory Attendance for on-campus course
Students studying via the on-campus course are required to attend on-campus as detailed in the timetable below
Expected Attendance for on-campus and online course
Students studying via the online course or any online unit are expected to attend a one-hour weekly Zoom session for each unit. These sessions are recorded for viewing later.
