Course Summary
ICT30120 - Certificate III in Information Technology reflects the roles of individuals who are competent in a broad range of Information and Communications Technology (ICT) skills.
Those studying online will develop a broad skill set and ICT knowledge, including planning, organisation, innovation, critical thinking, decision making, communication, problem solving, cyber security awareness, information management, conflict resolution, service desk operations, and digital literacy. These skills are typically applied in supporting clients remotely through an ICT service desk or cloud-based support environment.
Individuals who study this course on-campus will develop a broad skill set and ICT knowledge, including planning, organisation, innovation, critical thinking, decision making, communication, troubleshooting, network administration, in-person technical assistance, digital technology use, and hardware installation, configuration and maintenance. These skills are typically applied in supporting clients on-site or in a workshop environment.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsCompletion of the bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessment prior to enrolment, unless you have completed an equal or higher level course.
The level of difficulty of this course recommends literacy and numeracy skills at ACSF Level 4 for both English and Maths.
During your study
While not needed to apply, you'll need to meet the following requirements throughout your studies.
- Access to webcam, microphone and internet for the duration of the course.
- Access to a Windows based computer (or Windows installation on Mac OS) with a minimum of 8GB RAM (16GB strongly recommended) and 250GB of free storage capacity.
- Willingness to engage in collaborative assessment activities, with peers, including via video conferencing. Support is provided to help students participate in this way.
To successfully complete this qualification, it is recommended that students meet the following requirements:
- Access to two or more computer screens to assist with simultaneous use of software applications
- Minimum age of 18 or mature outlook, with completion of Year 12 or equivalent
- Openness to engaging in collaborative learning, and assessment preparation activities, with peers, including via video conferencing. Support is provided to help students participate in this way.
Course Details
| Course Type | Qualification | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Student Availability |
|
||||||||||||
| Fees |
|
||||||||||||
| Application Mode |
|
||||||||||||
| How to Apply | Please Enquire or Apply Now | ||||||||||||
| Study Area |
|
||||||||||||
| Skill Area |
|
||||||||||||
| AQF Level | Level 3: Certificate III |
Admission Codes
|
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
|---|---|
|
International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
Graduates of this course may pursue ICT support roles across a range of small to large organisations.
Online students may be suited to positions that involve supporting remote clients, with potential roles such as service desk support officer, ICT support assistant, or level 1 support officer in tiered, cloud-based environments.
On-campus students may be suited to roles that involve hands-on support for in-person or on-site clients, with potential positions including in-store computer technician, field support technician, or service centre repair technician, focusing on hardware and physical network support.
- Complete 6 core units
- Complete 6 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Students enrolled in the on-campus course structure are required to attend classes at their selected delivery location. Attendance will generally be 1–2 days per week. Specific dates, times, and locations will be provided after admission.
Students studying full-time should plan to dedicate approximately 35 hours per week to their coursework. Part-time students should expect to allocate around 17.5 hours per week.
As this course is competency based it may be possible for learners to complete their training sooner if they have reached the required skill level.
- On-campus
| Managing Information in ICT | ||||
|---|---|---|---|---|
| BSBXCS303 | Securely manage personally identifiable information and workplace information | More Information | Training.gov Details | |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments | More Information | Training.gov Details | |
| Thinking Skills | ||||
| BSBCRT301 | Develop and extend critical and creative thinking skills | More Information | Training.gov Details | |
| Working in ICT | ||||
| BSBXTW301 | Work in a team | More Information | Training.gov Details | |
| ICTSAS305 | Provide ICT advice to clients | More Information | Training.gov Details | |
| Application Development and Usage | ||||
| ICTPRG302 | Apply introductory programming techniques | More Information | Training.gov Details | |
| ICTICT214 | Operate application software packages | More Information | Training.gov Details | |
| Small Business Networks | ||||
| ICTSAS310 | Install, configure and secure a small office or home office network | More Information | Training.gov Details | |
| ICTNWK311 | Install and test network protocols | More Information | Training.gov Details | |
| Business Network Administration | ||||
| ICTNWK309 | Configure and administer network operating systems | More Information | Training.gov Details | |
| Hardware and Operating Systems | ||||
| ICTICT317 | Maintain standard operating environment | More Information | Training.gov Details | |
| ICTICT314 | Connect internal hardware components | More Information | Training.gov Details | |
Unit Sequence
| Unit Code | Unit Name |
|---|---|
| BSBXCS303 | Securely manage personally identifiable information and workplace information |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments |
| BSBCRT301 | Develop and extend critical and creative thinking skills |
| BSBXTW301 | Work in a team |
| ICTSAS305 | Provide ICT advice to clients |
| ICTPRG302 | Apply introductory programming techniques |
| ICTICT214 | Operate application software packages |
| ICTSAS310 | Install, configure and secure a small office or home office network |
| ICTNWK311 | Install and test network protocols |
| ICTNWK309 | Configure and administer network operating systems |
| ICTICT317 | Maintain standard operating environment |
| ICTICT314 | Connect internal hardware components |
Students studying full-time should plan to dedicate approximately 35 hours per week to their coursework. Part-time students should expect to allocate around 17.5 hours per week.
As this course is competency based it may be possible for learners to complete their training sooner if they have reached the required skill level.
- Online
| Managing Information in ICT | ||||
|---|---|---|---|---|
| BSBXCS303 | Securely manage personally identifiable information and workplace information | More Information | Training.gov Details | |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments | More Information | Training.gov Details | |
| Thinking Skills | ||||
| BSBCRT301 | Develop and extend critical and creative thinking skills | More Information | Training.gov Details | |
| Working in ICT | ||||
| BSBXTW301 | Work in a team | More Information | Training.gov Details | |
| ICTSAS305 | Provide ICT advice to clients | More Information | Training.gov Details | |
| Application Development and Usage | ||||
| ICTPRG302 | Apply introductory programming techniques | More Information | Training.gov Details | |
| ICTICT214 | Operate application software packages | More Information | Training.gov Details | |
| Service Desk | ||||
| ICTSAS212 | Record the requirements of client support requests | More Information | Training.gov Details | |
| ICTICT219 | Interact and resolve queries with ICT clients | More Information | Training.gov Details | |
| Cyber Security | ||||
| BSBXCS301 | Protect own personal online profile from cyber security threats | More Information | Training.gov Details | |
| BSBXCS302 | Identify and report online security threats | More Information | Training.gov Details | |
| Operating Systems and Hardware | ||||
| ICTICT213 | Use computer operating systems and hardware | More Information | Training.gov Details | |
Unit Sequence
| Unit Code | Unit Name |
|---|---|
| BSBXCS303 | Securely manage personally identifiable information and workplace information |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments |
| BSBCRT301 | Develop and extend critical and creative thinking skills |
| BSBXTW301 | Work in a team |
| ICTSAS305 | Provide ICT advice to clients |
| ICTPRG302 | Apply introductory programming techniques |
| ICTICT214 | Operate application software packages |
| ICTSAS212 | Record the requirements of client support requests |
| ICTICT219 | Interact and resolve queries with ICT clients |
| BSBXCS301 | Protect own personal online profile from cyber security threats |
| BSBXCS302 | Identify and report online security threats |
| ICTICT213 | Use computer operating systems and hardware |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| Project |
| RPL |
| Third Party Verification |
Domestic 2021 Availabilities
On Campus
Online
Domestic 2022 Availabilities
On Campus
Online
Domestic 2023 Availabilities
On Campus
Online
Domestic 2024 Availabilities
On Campus
Online
Domestic 2025 Availabilities
On Campus
Online
Domestic 2026 Availabilities
On Campus
Mackay City
February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Rockhampton City
February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Online
February: Full Time/Part Time
April: Full Time/Part Time
July: Full Time/Part Time
October: Full Time/Part Time
Show Historic Availabilities
More Details
Digital Community
Our program offers a vibrant digital community with weekly Zoom sessions, forums, and other activities. Participation is optional, but we highly recommend joining in — being active in the community helps you succeed and also benefits your fellow students.
Study load
Students can enrol in as few or as many units as they wish. However, consideration should be given to the time taken to complete the entire course if minimal units are chosen. Full-time students would usually undertake all available units in a study period and commit approximately 35 hours per week across the full duration of the course to complete it in 9 months. Part-time students would usually undertake half of the available units in a study period and commit approximately 17.5 hours per week to complete the course in 18 months.
Break periods
The program includes breaks that coincide with the Queensland school holiday periods.
Enrolment Information
Units are organised into clusters or units, which are delivered across a nine-week study period, as shown in the figure below. Students should pay close attention to the Last day to enrol and the Last day to withdraw to avoid disappointment.
Compulsory Attendance for on-campus course
Students studying via the on-campus course are required to attend on-campus as detailed in the timetable below
Expected Attendance for on-campus and online course
Students studying via the online course or any online unit are expected to attend a one-hour weekly Zoom session for each unit. These sessions are recorded for viewing later.
