SIT20122 - Certificate II in Tourism

Version Effective: 1st of January, 2025

Course Details

Course Summary

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

Requirements - To Be Eligible

For your application to be considered, you must meet the following entry requirements.

Entry Requirements

There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.

 

ADDITIONAL STUDY REQUIREMENTS

  • To complete this course, it is recommended that students are working in a suitable tourism business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision 
  • Access to a computer, internet and basic/intermediate computer skills (24-hour CQUniversity computer labs are available on selected campuses).

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Practical skills must be demonstrated in an operational tourism business.  Students are recommended to have volunteer or paid work within this sector. This work is to be organised by the student. 

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $3,322.00 (2026)
Subsidised Full Fee $1,650.00 (2026)
Subsidised Concession Fee $1,243.00 (2026)
Fee for service per unit $302.00 (2026)
Subsidised full fee per unit $150.00 (2026)
RPL Fee for service per Unit $227.00 (2026)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • Hospitality and Beauty
Skill Area
  • Tourism
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable

Student Outcomes, Career Opportunities and Occupations

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.  Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.

Course Structures
Online

26 weeks full time or 52 weeks part time

  • Online
Core
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS009 Provide customer information and assistance More Information Training.gov Details
SITXWHS005 Participate in safe work practices More Information Training.gov Details
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITXCCS011 Interact with customers More Information Training.gov Details
Elective

Group A electives (SITXCCS010, SITXCOM008, SITTTVL001) are essential to meet packaging requirements.

SITTTVL001 Access and interpret product information More Information Training.gov Details
SITXCCS010 Provide visitor information More Information Training.gov Details
BSBTWK201 Work effectively with others More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
BSBSUS211 Participate in sustainable work practices More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details

Unit Sequence

Sequence Unit
1 SITTIND003 - Source and use information on the tourism and travel industry
2 SITTTVL001 - Access and interpret product information
3 SITXCCS009 - Provide customer information and assistance
4 SITXCCS010 - Provide visitor information
5 SITXWHS005 - Participate in safe work practices
6 BSBTWK201 - Work effectively with others
7 SITXCOM007 - Show social and cultural sensitivity
8 SITEEVT020 - Source and use information on the events industry
9 SITXCCS011 - Interact with customers
10 BSBSUS211 - Participate in sustainable work practices
11 SITXCOM008 - Provide a briefing or scripted commentary


Start TAFE Now (STN) - Online

26 weeks full time or 52 weeks part time

  • Online
Core
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS009 Provide customer information and assistance More Information Training.gov Details
SITXWHS005 Participate in safe work practices More Information Training.gov Details
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITXCCS011 Interact with customers More Information Training.gov Details
Elective

Group A electives (SITXCCS010, SITXCOM008, SITTTVL001) are essential to meet packaging requirements.

SITTTVL001 Access and interpret product information More Information Training.gov Details
SITXCCS010 Provide visitor information More Information Training.gov Details
BSBTWK201 Work effectively with others More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
BSBSUS211 Participate in sustainable work practices More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details

Unit Sequence

Sequence Unit
1 SITTIND003 - Source and use information on the tourism and travel industry
2 SITTTVL001 - Access and interpret product information
3 SITXCCS009 - Provide customer information and assistance
4 SITXCCS010 - Provide visitor information
5 SITXWHS005 - Participate in safe work practices
6 BSBTWK201 - Work effectively with others
7 SITXCOM007 - Show social and cultural sensitivity
8 SITEEVT020 - Source and use information on the events industry
9 SITXCCS011 - Interact with customers
10 BSBSUS211 - Participate in sustainable work practices
11 SITXCOM008 - Provide a briefing or scripted commentary


Trainees

Traineeships are delivered over 52 weeks full time or 104 months part time/school-based.

Students for a traineeship must be signed within a Queensland registered training contract. 

 

  • Online
  • Mixed Mode
Core
SITTIND003 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXCCS009 Provide customer information and assistance More Information Training.gov Details
SITXWHS005 Participate in safe work practices More Information Training.gov Details
SITXCOM007 Show social and cultural sensitivity More Information Training.gov Details
SITXCCS011 Interact with customers More Information Training.gov Details
Elective

Group A electives (SITXCCS010, SITXCOM008, SITTTVL001) are essential to meet packaging requirements.

 

 

SITTTVL001 Access and interpret product information More Information Training.gov Details
SITXCCS010 Provide visitor information More Information Training.gov Details
BSBTWK201 Work effectively with others More Information Training.gov Details
SITEEVT020 Source and use information on the events industry More Information Training.gov Details
BSBSUS211 Participate in sustainable work practices More Information Training.gov Details
SITXCOM008 Provide a briefing or scripted commentary More Information Training.gov Details

Unit Sequence

Sequence Unit
1 SITTIND003 - Source and use information on the tourism and travel industry
2 SITTTVL001 - Access and interpret product information
3 SITXCCS009 - Provide customer information and assistance
4 SITXCCS010 - Provide visitor information
5 SITXWHS005 - Participate in safe work practices
6 BSBTWK201 - Work effectively with others
7 SITXCOM007 - Show social and cultural sensitivity
8 SITEEVT020 - Source and use information on the events industry
9 SITXCCS011 - Interact with customers
10 BSBSUS211 - Participate in sustainable work practices
11 SITXCOM008 - Provide a briefing or scripted commentary


Course Assessment Information

Assessment Types
Written/Electronic Assessment
Third Party Verification
RPL
Practical Task
Project
Course Learning Outcomes
Where and when can I start?

Domestic 2024 Availabilities

Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Start TAFE Now (STN) - Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Trainees

Domestic 2025 Availabilities

Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
Start TAFE Now (STN) - Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
July: Full Time/Part Time
Trainees

Domestic 2026 Availabilities

Online
Online
February: Full Time/Part Time
March: Full Time/Part Time
Start TAFE Now (STN) - Online
Trainees
More Details