Course Summary
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsThere are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
ADDITIONAL STUDY REQUIREMENTS
- To complete this course, students must be working in a suitable tourism business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision
- Access to a computer, internet and basic/intermediate computer skills (24-hour CQUniversity computer labs are available on selected campuses).
Vocational Placement and Work Integrated Learning
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Practical skills must be demonstrated in an operational tourism business. Students must have volunteer or paid work within this sector. This work is to be organised by the student.
Course Details
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| Fees |
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| Application Mode |
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| How to Apply | Please Enquire | ||||||||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 2: Certificate II |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.
- Complete 5 core units
- Complete 6 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
26 weeks full time or 52 weeks part time
- Online
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS009 | Provide customer information and assistance | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
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Elective Group A electives (SITXCCS010, SITXCOM008, SITTTVL001) are essential to meet packaging requirements. |
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| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | SITTTVL001 - Access and interpret product information |
| 3 | SITXCCS009 - Provide customer information and assistance |
| 4 | SITXCCS010 - Provide visitor information |
| 5 | SITXWHS005 - Participate in safe work practices |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITXCOM007 - Show social and cultural sensitivity |
| 8 | SITEEVT020 - Source and use information on the events industry |
| 9 | SITXCCS011 - Interact with customers |
| 10 | BSBSUS211 - Participate in sustainable work practices |
| 11 | SITXCOM008 - Provide a briefing or scripted commentary |
26 weeks full time or 52 weeks part time
- Online
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS009 | Provide customer information and assistance | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
|
Elective Group A electives (SITXCCS010, SITXCOM008, SITTTVL001) are essential to meet packaging requirements. |
||||
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | SITTTVL001 - Access and interpret product information |
| 3 | SITXCCS009 - Provide customer information and assistance |
| 4 | SITXCCS010 - Provide visitor information |
| 5 | SITXWHS005 - Participate in safe work practices |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITXCOM007 - Show social and cultural sensitivity |
| 8 | SITEEVT020 - Source and use information on the events industry |
| 9 | SITXCCS011 - Interact with customers |
| 10 | BSBSUS211 - Participate in sustainable work practices |
| 11 | SITXCOM008 - Provide a briefing or scripted commentary |
Traineeships are delivered over 52 weeks full time or 104 months part time/school-based.
Students for a traineeship must be signed within a Queensland registered training contract.
- Online
- Mixed Mode
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS009 | Provide customer information and assistance | More Information | Training.gov Details | |
| SITXWHS005 | Participate in safe work practices | More Information | Training.gov Details | |
| SITXCOM007 | Show social and cultural sensitivity | More Information | Training.gov Details | |
| SITXCCS011 | Interact with customers | More Information | Training.gov Details | |
|
Elective Group A electives (SITXCCS010, SITXCOM008, SITTTVL001) are essential to meet packaging requirements.
|
||||
| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| BSBTWK201 | Work effectively with others | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | SITTTVL001 - Access and interpret product information |
| 3 | SITXCCS009 - Provide customer information and assistance |
| 4 | SITXCCS010 - Provide visitor information |
| 5 | SITXWHS005 - Participate in safe work practices |
| 6 | BSBTWK201 - Work effectively with others |
| 7 | SITXCOM007 - Show social and cultural sensitivity |
| 8 | SITEEVT020 - Source and use information on the events industry |
| 9 | SITXCCS011 - Interact with customers |
| 10 | BSBSUS211 - Participate in sustainable work practices |
| 11 | SITXCOM008 - Provide a briefing or scripted commentary |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Third Party Verification |
| RPL |
| Practical Task |
| Project |
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