Previous Version Version Effective: 17th of April, 2020
Version Effective: 17th of April, 2020

SIT20316 - Certificate II in Hospitality

Course Details

Course Summary

Learn basic skills and knowledge in a range of activities and functions required in hospitality. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. This program can be completed as part of a traineeship. This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.

Entry Requirements

There are no entry requirements for this qualification.

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Practical skills must be demonstrated in an operational food and beverage outlet or simulated environment such as a pubs, clubs cafes or restaurants.Students not currently working in the industry, or who do not have access to workplace simulated environments will need to discuss this with the teaching team.

Course Details

Course Type Qualification
Student Availability
  • International
  • Domestic
Fees
Full Fee $3,000.00 (2020)
Subsidised Full Fee $924.00 (2020)
Subsidised Concession Fee $396.00 (2020)
Fee for service per unit $250.00 (2020)
Fee for service (International) $8,140.00 (2020)
Fee for service per unit (International) $678.33 (2020)
Subsidised full fee per unit $77.00 (2020)
Subsidised concession fee per unit $33.00 (2020)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Hospitality and Beauty
  • Start TAFE Now
Skill Area
  • Hospitality
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
  • MKC - 094900G
  • ROC - 094900G

Student Outcomes, Career Opportunities and Occupations

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. Possible job titles include a bar attendant, café attendant, catering assistant, food and beverage attendant, front office assistant, porter, room attendant.

Course Structures

In order to complete this course, you must:

  1. Complete 6 core units
  2. Complete 6 elective units

Study Mode Definitions

  • Mixed Mode courses are delivered online and require compulsory attendance of site-specific learning activities such as on-campus residential schools and/or workshops.
  • Online courses are delivered using online resources only.
  • On-campus courses are delivered using a combination of face-to-face and video conferencing style teaching at CQUniversity campuses.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details , including the different study modes offered for each structure.

Please select a course structure from the options below:
On Campus

6 months, three days a week

  • Mixed Mode
Core
SITHIND002 Source and use information on the hospitality industry More Information Training.gov Details
SITHIND003 Use hospitality skills effectively More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details
SITXWHS001 Participate in safe work practices More Information Training.gov Details
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
Elective


SITXFSA001 Use hygienic practices for food safety More Information Training.gov Details
SITHFAB001 Clean and tidy bar areas More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
SITHFAB004 Prepare and serve non-alcoholic beverages More Information Training.gov Details
SITHFAB005 Prepare and serve espresso coffee More Information Training.gov Details
BSBCMM201 Communicate in the workplace More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITHIND002 - Source and use information on the hospitality industry
1 SITHIND003 - Use hospitality skills effectively
1 SITXCCS003 - Interact with customers
1 SITXWHS001 - Participate in safe work practices
1 SITXCOM002 - Show social and cultural sensitivity
1 BSBWOR203 - Work effectively with others
1 SITXFSA001 - Use hygienic practices for food safety
1 SITHFAB001 - Clean and tidy bar areas
1 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
1 SITHFAB004 - Prepare and serve non-alcoholic beverages
1 SITHFAB005 - Prepare and serve espresso coffee
1 BSBCMM201 - Communicate in the workplace


Online

12 months. Students must be working in industry

  • Online
  • RPL/RCC/Credit
Core
SITXWHS001 Participate in safe work practices More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
SITHIND002 Source and use information on the hospitality industry More Information Training.gov Details
SITHIND003 Use hospitality skills effectively More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
Elective


SITXFSA001 Use hygienic practices for food safety More Information Training.gov Details
BSBCMM201 Communicate in the workplace More Information Training.gov Details
SITHFAB005 Prepare and serve espresso coffee More Information Training.gov Details
SITHFAB004 Prepare and serve non-alcoholic beverages More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
SITHFAB001 Clean and tidy bar areas More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITXWHS001 Participate in safe work practices
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXFSA001 Use hygienic practices for food safety
BSBCMM201 Communicate in the workplace
SITHFAB005 Prepare and serve espresso coffee
SITHFAB004 Prepare and serve non-alcoholic beverages
BSBSUS201 Participate in Environmentally Sustainable Work Practices
SITHFAB001 Clean and tidy bar areas

Start TAFE Now (STN)

12 months, one day a week

  • On-campus
  • RPL/RCC/Credit
Core
BSBWOR203 Work effectively with others More Information Training.gov Details
SITHIND002 Source and use information on the hospitality industry More Information Training.gov Details
SITHIND003 Use hospitality skills effectively More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details
SITXWHS001 Participate in safe work practices More Information Training.gov Details
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
Elective


SITXFSA001 Use hygienic practices for food safety More Information Training.gov Details
SITHFAB001 Clean and tidy bar areas More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
SITHFAB004 Prepare and serve non-alcoholic beverages More Information Training.gov Details
SITHFAB005 Prepare and serve espresso coffee More Information Training.gov Details
BSBCMM201 Communicate in the workplace More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 BSBWOR203 - Work effectively with others
1 SITHIND002 - Source and use information on the hospitality industry
1 SITHIND003 - Use hospitality skills effectively
1 SITXCCS003 - Interact with customers
1 SITXWHS001 - Participate in safe work practices
1 SITXCOM002 - Show social and cultural sensitivity
1 SITXFSA001 - Use hygienic practices for food safety
1 SITHFAB001 - Clean and tidy bar areas
1 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
1 SITHFAB004 - Prepare and serve non-alcoholic beverages
1 SITHFAB005 - Prepare and serve espresso coffee
1 BSBCMM201 - Communicate in the workplace


International

26 weeks

  • On-campus
  • RPL/RCC/Credit
Core
SITXCCS003 Interact with customers More Information Training.gov Details
SITHIND003 Use hospitality skills effectively More Information Training.gov Details
SITHIND002 Source and use information on the hospitality industry More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
SITXWHS001 Participate in safe work practices More Information Training.gov Details
Elective


SITHFAB001 Clean and tidy bar areas More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
SITHFAB004 Prepare and serve non-alcoholic beverages More Information Training.gov Details
SITHFAB005 Prepare and serve espresso coffee More Information Training.gov Details
BSBCMM201 Communicate in the workplace More Information Training.gov Details
SITXFSA001 Use hygienic practices for food safety More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXCCS003 - Interact with customers
1 SITHIND003 - Use hospitality skills effectively
1 SITHIND002 - Source and use information on the hospitality industry
1 BSBWOR203 - Work effectively with others
1 SITXCOM002 - Show social and cultural sensitivity
1 SITXWHS001 - Participate in safe work practices
1 SITHFAB001 - Clean and tidy bar areas
1 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
1 SITHFAB004 - Prepare and serve non-alcoholic beverages
1 SITHFAB005 - Prepare and serve espresso coffee
1 BSBCMM201 - Communicate in the workplace
1 SITXFSA001 - Use hygienic practices for food safety


Food Services Skill Set

20 weeks

  • Online
Required Units
SITXWHS001 Participate in safe work practices More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
SITHIND002 Source and use information on the hospitality industry More Information Training.gov Details
SITHIND003 Use hospitality skills effectively More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details

Unit Sequence

For the following units, you may choose your own order of study, while taking into account pre-requisite requirements and the unit availability.
Unit Code Unit Name
SITXWHS001 Participate in safe work practices
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Project
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2019 Availabilities

On Campus

There are currently no intakes scheduled for this course structure.

Online

There are currently no intakes scheduled for this course structure.

Start TAFE Now (STN)

There are currently no intakes scheduled for this course structure.

International

There are currently no intakes scheduled for this course structure.

Food Services Skill Set

There are currently no intakes scheduled for this course structure.

Domestic 2020 Availabilities

On Campus

On-campus

Rockhampton City

February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

Mackay City

February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

Online

Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

Start TAFE Now (STN)

On-campus

Rockhampton City

February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time

Mackay City

February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time

Gladstone

February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time

International

There are currently no intakes scheduled for this course structure.

Food Services Skill Set

Online
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

International 2019 Availabilities

On Campus

There are currently no intakes scheduled for this course structure.

Online

There are currently no intakes scheduled for this course structure.

Start TAFE Now (STN)

There are currently no intakes scheduled for this course structure.

International

There are currently no intakes scheduled for this course structure.

Food Services Skill Set

There are currently no intakes scheduled for this course structure.

International 2020 Availabilities

On Campus

There are currently no intakes scheduled for this course structure.

Online

There are currently no intakes scheduled for this course structure.

Start TAFE Now (STN)

There are currently no intakes scheduled for this course structure.

International

On-campus

Mackay City

February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

Rockhampton City

February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

Food Services Skill Set

Online
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details

More Details

Skilling Queenslanders for Work Initiative

Community organisations successful in their application with the Queensland Government have access to the Skilling Queenslanders for Work initiative. This funding can assist students, who meet the eligibility criteria, apply for a place in their community organisation’s project. Further information about the initiative can be found at https://training.qld.gov.au/home/sqw


The following community organisations have a partnership agreement in place with CQUni, as the preferred Registered Training Organisation. This partnership gives these organisations the ability to recruit students within their community who meet the eligibility criteria set by the Department of Education and Training, and send through documentation to enable CQUni to process the pre-enrolments. 


They are:

  • Tully Support Centre Inc. Email: info@tullysupportcentre.com.au 

Students currently studying or wanting to enquire about eligibility with the funding or for this course can contact the community organisation.


Third Party Services arrangement

Bowen State High School provides the following services on behalf of CQUniversity for this course:

  • Recruitment of senior students enrolled at Bowen State High School
  • Provision of educational or support services

Senior students should email: principal@bowenshs.eq.edu.au 


Practical Skills Additional Information

Practical skills will need to be demonstrated in the hospitality industry or simulated Training environments at CQUniversity Mackay City or CQUniversity Rockhampton City. 


Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff.


SITHIND003 - Use hospitality skills effectively requires evidence of a minimum of 12 service periods (shifts). Each service period is to be recorded in a service logbook, clearly numbered and dated. Service logbooks will be provided by teaching staff after enrolment.


Uniform Requirements

All students are required to wear a uniform for this course.


  • Black skirt or pants (not jeans) must be worn on restaurant operation days.
  • Black enclosed dress shoes are mandatory when working in the restaurant. 
  • Covered footwear is required on campus at all times. 

Rockhampton students are required to purchase a 'Willby's Training Restaurant' polo shirt from the CQU Bookshop phone 07 4930 9421 on North Side Campus.


Mackay students are required to purchase a black “Hospitality Polo” from the CQUniversity Mackay Bookshop. The teachers will supply students with a sizing chart on the first day of class. 


Start TAFE Now (STN) Dual Qualification

Start TAFE Now (STN) students can choose to complete a dual qualification from two of the three qualifications listed below. The two courses will be completed over a period of two years:


  • SIT20316 - Certificate II in Hospitality
  • SIT20416 - Certificate II in Kitchen Operations
  • SIT20116 - Certificate II in Tourism


What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/student-life/new-students.  


Contact Us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.