This qualification reflects the role of individuals who use a range of well-developed tourism services sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.
|How to Apply||Please Enquire or Apply Online|
|AQF Level||Level 3: Certificate III|
There are no entry requirements for this course.
1. Students will receive a Result of Assessment within 21 days of completion of each unit/module or within 21 days of the ‘close of study’ date.
2. Students who successfully complete all required units/modules will receive their qualification and an Academic Statement itemising all units/modules successfully completed.
3. Following receipt of written advice from the student (or teacher) that the student does not intend to complete the full course, the student will be issued with a Statement of Attainment listing all units/modules successfully completed.
Possible job titles include: Adventure tourism guide, Attendant or senior ride operator in an attraction or theme park, Booking agent, Cellar door salesperson and guide in a winery, Customer service agent, Guide and sales person in an Indigenous Cultural Centre, Inbound tour coordinator, Marine tourism guide or dive tour operator, Museum attendant, Operations consultant for a tour operator, Reservation sales agent,. Sales consultant, Visitor information officer.
12 months full-time
|SITTIND001||Source and use information on the tourism and travel industry||More Information|
|SITXCOM002||Show social and cultural sensitivity||More Information|
|SITXCCS006||Provide service to customers||More Information|
|SITXWHS001||Participate in safe work practices||More Information|
|SITTTSL008||Book supplier products and services||More Information|
|SITTTSL006||Prepare quotations||More Information|
|SITTTSL005||Sell tourism products and services||More Information|
|SITTTSL002||Access and interpret product information||More Information|
|SITXFIN001||Process financial transactions||More Information|
|SITXCOM001||Source and present information||More Information|
|SITXCCS002||Provide visitor information||More Information|
|BSBCMM201||Communicate in the workplace||More Information|
|BSBSUS201||Participate in environmentally sustainable work practices||More Information|
|SITXHRM001||Coach others in job skills||More Information|
|BSBWOR203||Work effectively with others||More Information|
|1||SITTIND001 - Source and use information on the tourism and travel industry|
|1||SITTTSL008 - Book supplier products and services|
|1||SITTTSL006 - Prepare quotations|
|1||SITTTSL005 - Sell tourism products and services|
|1||SITTTSL002 - Access and interpret product information|
|1||SITXFIN001 - Process financial transactions|
|1||SITXCOM001 - Source and present information|
|1||SITXCCS002 - Provide visitor information|
|2||SITXCOM002 - Show social and cultural sensitivity|
|2||SITXCCS006 - Provide service to customers|
|2||SITXWHS001 - Participate in safe work practices|
|2||BSBCMM201 - Communicate in the workplace|
|2||BSBSUS201 - Participate in environmentally sustainable work practices|
|2||SITXHRM001 - Coach others in job skills|
|2||BSBWOR203 - Work effectively with others|
|Third Party Verification|
This course is available online with teaching support available through discussion forums, email and telephone. Online students require self-motivation and must have 4 - 6 hours per week available for study and placement.
To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.
Is what I already know taken into account?
Yes. Your history of study, skills and experience does matter. Consideration is given to your prior life and work experiences as well as formal and informal training. This may be applied using the national standard for Mutual Recognition or through Recognition of Prior Learning (RPL). Documentary evidence will be requested.
What else might I find useful?
Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/student-life/new-students
Practical Placement Information
Students will need to be working in the industry or undertaking a practical placement in order to access to organisational policies and procedures. The placement will need to be in an industry or simulated environment where the planning, sale and supply of tourism and travel products and services are offered. The placement does not need to be purely based in an office environment.