Course Summary

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under supervision using plans, policies and procedures to guide work activities.

Entry Requirements

There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.

ADDITIONAL STUDY REQUIREMENTS

Students are required to undertake 36 service periods for this qualification. Whilst some of these service periods may be completed on campus at CQUniversity Training Restaurant, the majority of services will need to be completed in industry. Students are recommended to have volunteer or paid work within the hospitality industry to undertake these required services. This work is to be organised by the student. 

Students will require access to a computer with internet and have basic/intermediate computer skills.

What to wear:

For class 

• Closed in toe (enclosed) black shoes
• Black knee length shorts or skirts, on long black dress pants
• Plain black polo or t-shirt (NO images)
• NO leggings, NO jeans, NO short shorts. NO singlets, NO cargo pants, NO tops that are exposing the body

For service days

• Plain black button shirt or blouse, short sleeved or ¾
• Closed in toe (enclosed) black shoes
• Black knee length shorts or skirts, on long black dress pants
• NO leggings, NO jeans, No short shorts. NO singlets. NO cargo pants

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Practical skills must be demonstrated in an operational food and beverage outlet or simulated environment such as a pub, club, cafe or restaurant. Students who are unable to attend on campus delivery but are currently employed in the industry or who do not have access to workplace simulated environments will need to discuss this with the teaching team. This placement is to be organised by the student. 

Course Details

Admission Codes

Student Outcomes, Career Opportunities and Occupations

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.