Previous Version Version Effective: 14th of July, 2020
Version Effective: 14th of July, 2020

SIT50116 - Diploma of Travel and Tourism Management

Course Details

Course Summary

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

Entry Requirements

There are no entry requirements to this course. 

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff. To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.

VET Student Loan Information

VET Student Loans may be available for eligible students in approved Diploma level qualifications. The loan can be used towards Tuition Fees only and does not cover additional expenses such as textbooks, uniforms, equipment, travel, tools, and accommodation or general living expenses. Loan limits or caps may apply for some eligible courses and where a loan limit is reached for a course, students may be required to pay upfront for any remaining units.

For more information or to check your eligibility for a VET Student Loan, please visit our VET Student Loans webpage or contact us .

Course Details

Course Type Qualification
Student Availability
  • Domestic
  • International
Fees
Full Fee $10,465.00 (2020)
Subsidised Full Fee $6,969.00 (2020)
Subsidised Concession Fee $5,888.00 (2020)
Fee for service per unit $455.00 (2020)
Fee for service (International) $14,165.00 (2020)
Fee for service per unit (International) $615.86 (2020)
Subsidised full fee per unit $303.00 (2020)
Subsidised concession fee per unit $256.00 (2020)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Hospitality and Beauty
Skill Area
  • Tourism
AQF Level Level 5: Diploma

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
  • MKC - 098308C
  • ROC - 098308C

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.

Course Structures

In order to complete this course, you must:

  1. Complete 12 core units
  2. Complete 11 elective units

Study Mode Definitions

  • Mixed Mode courses are delivered online and require compulsory attendance of site-specific learning activities such as on-campus residential schools and/or workshops.
  • Online courses are delivered using online resources only.
  • On-campus courses are delivered using a combination of face-to-face and video conferencing style teaching at CQUniversity campuses.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details , including the different study modes offered for each structure.

Please select a course structure from the options below:
Online

12 months

  • Online
  • RPL/RCC/Credit
Module 1 - Share, source, provide and present travel and tourism industry
SITXCCS002 Provide visitor information More Information Training.gov Details
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
Module 2 - Tourism operations
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL005 Sell tourism products and services More Information Training.gov Details
Module 3 - Preparing and booking customer's requests
SITTTSL008 Book supplier products and services More Information Training.gov Details
SITTTSL006 Prepare quotations More Information Training.gov Details
Module 4 - Working safely, compliance and legislation requirements
SITXWHS003 Implement and monitor work health and safety practices More Information Training.gov Details
BSBRSK501 Manage risk More Information Training.gov Details
SITXGLC001 Research and comply with regulatory requirements More Information Training.gov Details
Module 5 - Management skills
SITXCOM005 Manage conflict More Information Training.gov Details
BSBDIV501 Manage diversity in the workplace More Information Training.gov Details
Module 6 - Quality customer service
SITXCCS008 Develop and manage quality customer service practices More Information Training.gov Details
SITXCCS007 Enhance customer service experiences More Information Training.gov Details
Module 7 - Managing staff
SITXHRM003 Lead and manage people More Information Training.gov Details
SITXHRM002 Roster staff More Information Training.gov Details
Module 8 - Human resource management
SITXMGT002 Establish and conduct business relationships More Information Training.gov Details
SITXMGT001 Monitor work operations More Information Training.gov Details
Module 9 - Leading, recruiting and monitoring staff
SITXHRM006 Monitor staff performance More Information Training.gov Details
SITXHRM004 Recruit, select and induct staff More Information Training.gov Details
Module 10 - Financial practices
SITXFIN004 Prepare and monitor budgets More Information Training.gov Details
SITXFIN002 Interpret financial information More Information Training.gov Details
SITXFIN003 Manage finances within a budget More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXCCS002 - Provide visitor information
1 SITTIND001 - Source and use information on the tourism and travel industry
2 SITTTSL004 - Provide advice on Australian destinations
2 SITTTSL002 - Access and interpret product information
2 SITTTSL005 - Sell tourism products and services
3 SITTTSL008 - Book supplier products and services
3 SITTTSL006 - Prepare quotations
4 SITXWHS003 - Implement and monitor work health and safety practices
4 BSBRSK501 - Manage risk
4 SITXGLC001 - Research and comply with regulatory requirements
5 BSBDIV501 - Manage diversity in the workplace
5 SITXCOM005 - Manage conflict
6 SITXCCS008 - Develop and manage quality customer service practices
6 SITXCCS007 - Enhance customer service experiences
7 SITXHRM003 - Lead and manage people
7 SITXHRM002 - Roster staff
8 SITXMGT002 - Establish and conduct business relationships
8 SITXMGT001 - Monitor work operations
9 SITXHRM006 - Monitor staff performance
9 SITXHRM004 - Recruit, select and induct staff
10 SITXFIN004 - Prepare and monitor budgets
10 SITXFIN002 - Interpret financial information
10 SITXFIN003 - Manage finances within a budget


International

52 weeks

  • On-campus
  • RPL/RCC/Credit
Module 1 - Share, source, provide and present travel and tourism industry
SITXCCS002 Provide visitor information More Information Training.gov Details
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
Module 2 - Tourism operations
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL005 Sell tourism products and services More Information Training.gov Details
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
Module 3 - Preparing and booking customer's requests
SITTTSL008 Book supplier products and services More Information Training.gov Details
SITTTSL006 Prepare quotations More Information Training.gov Details
Module 4 - Working safely, compliance and legislation requirements
SITXGLC001 Research and comply with regulatory requirements More Information Training.gov Details
BSBRSK501 Manage risk More Information Training.gov Details
SITXWHS003 Implement and monitor work health and safety practices More Information Training.gov Details
Module 5 - Management skills
BSBDIV501 Manage diversity in the workplace More Information Training.gov Details
SITXCOM005 Manage conflict More Information Training.gov Details
Module 6 - Quality customer service
SITXCCS008 Develop and manage quality customer service practices More Information Training.gov Details
SITXCCS007 Enhance customer service experiences More Information Training.gov Details
Module 7 - Managing staff
SITXHRM003 Lead and manage people More Information Training.gov Details
SITXHRM002 Roster staff More Information Training.gov Details
Module 8 - Human resource management
SITXMGT001 Monitor work operations More Information Training.gov Details
SITXMGT002 Establish and conduct business relationships More Information Training.gov Details
Module 9 - Leading, recruiting and monitoring staff
SITXHRM006 Monitor staff performance More Information Training.gov Details
SITXHRM004 Recruit, select and induct staff More Information Training.gov Details
Module 10 - Financial practices
SITXFIN002 Interpret financial information More Information Training.gov Details
SITXFIN004 Prepare and monitor budgets More Information Training.gov Details
SITXFIN003 Manage finances within a budget More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXCCS002 - Provide visitor information
1 SITTIND001 - Source and use information on the tourism and travel industry
2 SITTTSL002 - Access and interpret product information
2 SITTTSL005 - Sell tourism products and services
2 SITTTSL004 - Provide advice on Australian destinations
3 SITTTSL008 - Book supplier products and services
3 SITTTSL006 - Prepare quotations
4 SITXGLC001 - Research and comply with regulatory requirements
4 BSBRSK501 - Manage risk
4 SITXWHS003 - Implement and monitor work health and safety practices
5 SITXCOM005 - Manage conflict
5 BSBDIV501 - Manage diversity in the workplace
6 SITXCCS008 - Develop and manage quality customer service practices
6 SITXCCS007 - Enhance customer service experiences
7 SITXHRM003 - Lead and manage people
7 SITXHRM002 - Roster staff
8 SITXMGT001 - Monitor work operations
8 SITXMGT002 - Establish and conduct business relationships
9 SITXHRM006 - Monitor staff performance
9 SITXHRM004 - Recruit, select and induct staff
10 SITXFIN002 - Interpret financial information
10 SITXFIN004 - Prepare and monitor budgets
10 SITXFIN003 - Manage finances within a budget


Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
Project
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2019 Availabilities

Online

There are currently no intakes scheduled for this course structure.

International

There are currently no intakes scheduled for this course structure.

Domestic 2020 Availabilities

Online

There are currently no intakes scheduled for this course structure.

International

There are currently no intakes scheduled for this course structure.

International 2019 Availabilities

Online

There are currently no intakes scheduled for this course structure.

International

There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
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Practical Placement Information
Students undertaking this course must be working in the tourism industry or have access to a tourism organisation to complete volunteer work. Students who are already working in a customer service environment such as business or retail may be recognised with their current skills and knowledge.