Version Effective: 2nd of February, 2018
Version Effective: 2nd of February, 2018

SIT50116 - Diploma of Travel and Tourism Management

Course Details

Course Summary

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

VET Student Loan Information

VET Student Loans may be available for eligible students in approved Diploma level qualifications. The loan can be used towards Tuition Fees only and does not cover additional expenses such as textbooks, uniforms, equipment, travel, tools, and accommodation or general living expenses. Loan limits or caps may apply for some eligible courses and where a loan limit is reached for a course, students may be required to pay upfront for any remaining units.

For more information or to check your eligibility for a VET Student Loan, please visit our VET Student Loans webpage or contact us .

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $9867 (2019)
$10465 (2020)
Subsidised Full Fee $6555 (2019)
$6969 (2020)
Subsidised Concession Fee $5152 (2019)
$5888 (2020)
Fee for service per unit $429 (2019)
$455 (2020)
Fee for service (International) $13360 (2019)
$10465 (2020)
Fee for service per unit (International) $580.86 (2019)
$455 (2020)
Subsidised full fee per unit $285 (2019)
$303 (2020)
Subsidised concession fee per unit $224 (2019)
$256 (2020)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Online
Study Area
  • Hospitality and Beauty
Skill Area
  • Hospitality
AQF Level Level 5: Diploma

Admission Codes

International Students
CRICOS Codes
  • ROC - 098308C
  • MKC - 098308C

Entry Requirements

There are no entry requirements to this course However, students must have access to an operational tourism, travel, hospitality environment in which they can demonstrate the practical requirements of this course prior to enrolling.

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.

Course Structures

In order to complete this course, you must:

  1. Complete 12 core units
  2. Complete 11 elective units
Please select a course structure from the options below:
Mixed-Mode Course Structure

12 months full-time

  • Mixed Mode
  • RPL/RCC/Credit
  • Online
Core

Specialisations can only be studied online if working in industry.

SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXWHS003 Implement and monitor work health and safety practices More Information Training.gov Details
SITXMGT001 Monitor work operations More Information Training.gov Details
SITXCOM005 Manage conflict More Information Training.gov Details
SITXMGT002 Establish and conduct business relationships More Information Training.gov Details
SITXCCS008 Develop and manage quality customer service practices More Information Training.gov Details
SITXCCS007 Enhance customer service experiences More Information Training.gov Details
SITXFIN002 Interpret financial information More Information Training.gov Details
SITXFIN003 Manage finances within a budget More Information Training.gov Details
SITXFIN004 Prepare and monitor budgets More Information Training.gov Details
SITXHRM003 Lead and manage people More Information Training.gov Details
BSBDIV501 Manage diversity in the workplace More Information Training.gov Details
Elective - Group A
SITXCCS002 Provide visitor information More Information Training.gov Details
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL005 Sell tourism products and services More Information Training.gov Details
SITTTSL008 Book supplier products and services More Information Training.gov Details
SITTTSL006 Prepare quotations More Information Training.gov Details
Elective - Group B
Clusters (numbering as per Unit Sequence): 1. Information Research 2. Tourism Operations 3. Tourism Package 4. Compliance and Legislation 5. HR Management 6. Customer Service 7. Financial Practices 8. Management Enrol into one cluster of units at a time, as per the following order. If students have already completed a Certificate III in Tourism, commence from Cluster 4. All other students should commence from Cluster 1.
SITXGLC001 Research and comply with regulatory requirements More Information Training.gov Details
BSBRSK501 Manage risk More Information Training.gov Details
SITXHRM006 Monitor staff performance More Information Training.gov Details
SITXHRM004 Recruit, select and induct staff More Information Training.gov Details
SITXHRM002 Roster staff More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITXCCS002 - Provide visitor information
2 SITTTSL005 - Sell tourism products and services
2 SITTTSL002 - Access and interpret product information
2 SITTTSL004 - Provide advice on Australian destinations
3 SITTTSL006 - Prepare quotations
3 SITTTSL008 - Book supplier products and services
4 BSBRSK501 - Manage risk
4 SITXGLC001 - Research and comply with regulatory requirements
4 SITXWHS003 - Implement and monitor work health and safety practices
5 SITXHRM004 - Recruit, select and induct staff
5 SITXHRM006 - Monitor staff performance
5 SITXHRM002 - Roster staff
5 SITXMGT001 - Monitor work operations
6 SITXCCS007 - Enhance customer service experiences
6 SITXCCS008 - Develop and manage quality customer service practices
6 SITXMGT002 - Establish and conduct business relationships
6 SITXCOM005 - Manage conflict
7 SITXFIN004 - Prepare and monitor budgets
7 SITXFIN003 - Manage finances within a budget
7 SITXFIN002 - Interpret financial information
8 SITXHRM003 - Lead and manage people
8 BSBDIV501 - Manage diversity in the workplace


International Course Structure

This program is typically delivered over a 12 - 18 month period on a full-time student study load.
  • On-campus
Core units
Clusters (numbering as per Unit Sequence): 1. Information Research 2. Tourism Operations 3. Tourism Package 4. Compliance and Legislation 5. HR Management 6. Customer Service 7. Financial Practices 8. Management Enrol into one cluster of units at a time, as per the following order. If students have already completed a Certificate III in Tourism, commence from Cluster 4. All other students should commence from Cluster 1.
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXWHS003 Implement and monitor work health and safety practices More Information Training.gov Details
SITXMGT001 Monitor work operations More Information Training.gov Details
SITXCCS008 Develop and manage quality customer service practices More Information Training.gov Details
SITXCCS007 Enhance customer service experiences More Information Training.gov Details
SITXCOM005 Manage conflict More Information Training.gov Details
SITXMGT002 Establish and conduct business relationships More Information Training.gov Details
SITXFIN004 Prepare and monitor budgets More Information Training.gov Details
SITXFIN002 Interpret financial information More Information Training.gov Details
SITXFIN003 Manage finances within a budget More Information Training.gov Details
BSBDIV501 Manage diversity in the workplace More Information Training.gov Details
SITXHRM003 Lead and manage people More Information Training.gov Details
Elective - Group A
SITXCCS002 Provide visitor information More Information Training.gov Details
SITTTSL005 Sell tourism products and services More Information Training.gov Details
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL008 Book supplier products and services More Information Training.gov Details
SITTTSL006 Prepare quotations More Information Training.gov Details
Elective - Group B
SITXGLC001 Research and comply with regulatory requirements More Information Training.gov Details
BSBRSK501 Manage risk More Information Training.gov Details
SITXHRM002 Roster staff More Information Training.gov Details
SITXHRM006 Monitor staff performance More Information Training.gov Details
SITXHRM004 Recruit, select and induct staff More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITXCCS002 - Provide visitor information
2 SITTTSL002 - Access and interpret product information
2 SITTTSL004 - Provide advice on Australian destinations
2 SITTTSL005 - Sell tourism products and services
3 SITTTSL006 - Prepare quotations
3 SITTTSL008 - Book supplier products and services
4 BSBRSK501 - Manage risk
4 SITXGLC001 - Research and comply with regulatory requirements
4 SITXWHS003 - Implement and monitor work health and safety practices
5 SITXHRM006 - Monitor staff performance
5 SITXHRM002 - Roster staff
5 SITXHRM004 - Recruit, select and induct staff
5 SITXMGT001 - Monitor work operations
6 SITXMGT002 - Establish and conduct business relationships
6 SITXCOM005 - Manage conflict
6 SITXCCS007 - Enhance customer service experiences
6 SITXCCS008 - Develop and manage quality customer service practices
7 SITXFIN003 - Manage finances within a budget
7 SITXFIN002 - Interpret financial information
7 SITXFIN004 - Prepare and monitor budgets
8 BSBDIV501 - Manage diversity in the workplace
8 SITXHRM003 - Lead and manage people


Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
Project
RPL
Course Learning Outcomes
Where and when can I start?
The availabilities listed here are for 2019 and beyond.
Please view the more details information for any additional information related to the intakes

Domestic 2019 Availabilities

Mixed-Mode Course Structure

Mixed Mode
Mixed Mode for this course may refer to on-campus workshops or residential schools located at Mackay City.
Or it may refer to work placements which can be located anywhere. Please see the More Details section for more information.
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
On-campus

Mackay City

February: Full Time
March: Full Time
April: Full Time
May: Full Time
June: Full Time
July: Full Time
August: Full Time
September: Full Time
October: Full Time
November: Full Time

International 2019 Availabilities

Mixed-Mode Course Structure

Mixed Mode
Mixed Mode for this course may refer to on-campus workshops or residential schools located at Mackay City.
Or it may refer to work placements which can be located anywhere. Please see the More Details section for more information.
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
On-campus

Mackay City

February: Full Time
March: Full Time
April: Full Time
May: Full Time
June: Full Time
July: Full Time
August: Full Time
September: Full Time
October: Full Time
November: Full Time
For individual class days and times for each intake please check the TAFE Timetable located here
More Details

More Details

Practical Placement Information
Students undertaking this course must be working in the tourism industry or have access to a tourism organisation to complete volunteer work. Students who are already working in a customer service environment such as business or retail may be recognised with their current skills and knowledge.