Course Summary
This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.
Requirements - To Be Eligible
For your application to be considered, you must meet the following entry requirements.
Entry RequirementsThere are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
ADDITIONAL STUDY REQUIREMENTS
- There is a requirement to complete practical workplace assessments in a suitable tourism industry environment.
- Access to a computer, internet. 24-hour CQUniversity computer labs are available on select campuses.
Vocational Placement and Work Integrated Learning
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Students will need to be working in a suitable tourism business, as a paid employee or volunteer, in a customer focused and supervisory role, with access to organisational policies and procedures, can work independently and participate in operational decision making.
• There are no minimum required hours as these are competency-based assessment tasks.
• The supervisor who signs the forms (we will supply the forms) must have relevant qualifications or experience for the unit they are signing off.
- Evidence of this is to be supplied to CQU for audit purposes.
- The Supervisor will be contacted to verify these forms
Course Details
| Course Type | Qualification |
|---|---|
| Student Availability |
|
| Fees | For detailed information on Course Fees, visit www.cqu.edu.au/fees |
| Application Mode |
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| How to Apply | Please Enquire |
| Study Area |
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| Skill Area |
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| AQF Level | Level 5: Diploma |
Admission Codes
|
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
|---|---|
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.
- Complete 13 core units
- Complete 10 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
This course is typically delivered over 52 weeks, full time/96 weeks part time . However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
- Online
| Core | ||||
|---|---|---|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry | More Information | Training.gov Details | |
| SITXCCS015 | Enhance customer service experiences | More Information | Training.gov Details | |
| SITXFIN008 | Interpret financial information | More Information | Training.gov Details | |
| SITXCOM010 | Manage conflict | More Information | Training.gov Details | |
| SITXHRM009 | Lead and manage people | More Information | Training.gov Details | |
| SITXCCS016 | Develop and manage quality customer service practices | More Information | Training.gov Details | |
| SITXWHS007 | Implement and monitor work health and safety practices | More Information | Training.gov Details | |
| SITXMGT004 | Monitor work operations | More Information | Training.gov Details | |
| BSBTWK501 | Lead diversity and inclusion | More Information | Training.gov Details | |
| SITXFIN009 | Manage finances within a budget | More Information | Training.gov Details | |
| SIRXOSM007 | Manage risk to organisational reputation in an online setting | More Information | Training.gov Details | |
| SITXMGT005 | Establish and conduct business relationships | More Information | Training.gov Details | |
| SITXFIN010 | Prepare and monitor budgets | More Information | Training.gov Details | |
|
Electives Electives provided are to ensure packaging rules are met |
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| SITTTVL001 | Access and interpret product information | More Information | Training.gov Details | |
| SITXCCS010 | Provide visitor information | More Information | Training.gov Details | |
| SITTTVL002 | Provide advice on international destinations | More Information | Training.gov Details | |
| SITEEVT020 | Source and use information on the events industry | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| SITXCOM008 | Provide a briefing or scripted commentary | More Information | Training.gov Details | |
| SITTTVL003 | Provide advice on Australian destinations | More Information | Training.gov Details | |
| SITXHRM008 | Roster staff | More Information | Training.gov Details | |
| SITTTVL004 | Sell tourism products or services | More Information | Training.gov Details | |
| SITTTVL005 | Prepare customer quotations | More Information | Training.gov Details | |
Unit Sequence
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | SITTIND003 - Source and use information on the tourism and travel industry |
| 2 | SITTTVL001 - Access and interpret product information |
| 3 | SITXCCS010 - Provide visitor information |
| 4 | SITTTVL002 - Provide advice on international destinations |
| 5 | SITEEVT020 - Source and use information on the events industry |
| 6 | BSBSUS211 - Participate in sustainable work practices |
| 7 | SITXCOM008 - Provide a briefing or scripted commentary |
| 8 | SITTTVL003 - Provide advice on Australian destinations |
| 9 | SITXCCS015 - Enhance customer service experiences |
| 10 | SITXHRM008 - Roster staff |
| 11 | SITTTVL004 - Sell tourism products or services |
| 12 | SITTTVL005 - Prepare customer quotations |
| 13 | SITXFIN008 - Interpret financial information |
| 14 | SITXCOM010 - Manage conflict |
| 15 | SITXHRM009 - Lead and manage people |
| 16 | SITXCCS016 - Develop and manage quality customer service practices |
| 17 | SITXWHS007 - Implement and monitor work health and safety practices |
| 18 | SITXMGT004 - Monitor work operations |
| 19 | BSBTWK501 - Lead diversity and inclusion |
| 20 | SITXFIN009 - Manage finances within a budget |
| 21 | SIRXOSM007 - Manage risk to organisational reputation in an online setting |
| 22 | SITXMGT005 - Establish and conduct business relationships |
| 23 | SITXFIN010 - Prepare and monitor budgets |
Course Assessment Information
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| Third Party Verification |
| Project |
| RPL |
Domestic 2024 Availabilities
Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Show Historic Availabilities