MGMT19126 - Operations Management

General Information

Unit Synopsis

This unit focuses on the production of goods and services in a multitude of operations that provide for the needs of people in our increasingly globalised economy. In this unit, you will gain insights on how output is achieved smoothly, efficiently, and profitably to meet the needs of organisational customers and clients. This unit will enable you to gain knowledge and skills to recognise the need for improvements within an organisation's business model and value chain. You will examine productivity management, quality control, facilities management, and project management. The unit will enable you to design and develop production and operating systems, while also applying a number of generic problem-solving techniques.

Details

Level Undergraduate
Unit Level 2
Credit Points 6
Student Contribution Band 3
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Completion of 48 credit points in the first year of equivalent full-time study.

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 1 - 2019

Term 1 - 2019 Profile
Brisbane
Melbourne
Online
Perth
Rockhampton
Sydney

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Written Assessment 40%
2. Practical Assessment 60%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Procedures for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 1 - 2018 : The overall satisfaction for students in the last offering of this course was 2.7 (on a 5 point Likert scale), based on a 41% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Have Your Say
Feedback
(All) "lecturers provided good real life examples of each part of the OM material" ... "extensive industry experience is priceless"
Recommendation
Continue using current examples occurring in industry as well as discussing those being reported in the media.
Action Taken
Sessional lecturers continued to provide relevant examples to support conceptual understanding.
Source: Have Your Say
Feedback
"The model site was presented well and easy to find my way around. All relevant documents were placed at the top of the page which was helpful"
Recommendation
Use 'lean principles' to assist navigation to relevant documents.
Action Taken
This recommendation was poorly executed by the incumbent unit coordinator resulting in numerous student complaints.
Source: Have Your Say
Feedback
"Video discussions of assessments were very helpful"
Recommendation
Maintain this activity and encourage greater participation.
Action Taken
Students complained about the significant delays in uploading recorded lectures. Quality issues with post-production continued to be detrimental for students.
Source: Have Your Say
Feedback
"I would have liked to participate in the Zoom sessions but the time allocated was during work hours (lunchtime), although I understand it is challenging catering to a diverse range of students"
Recommendation
Students have been polled for more convenient time; sessions are now being run after 7:00PM
Action Taken
The unit coordinator did not deliver some of the scheduled sessions. He forgot on one occasion and exited other sessions because students were late.
Source: Have Your Say
Feedback
"The best aspect was the extra resources supplied on Moodle"
Recommendation
Continue to revise materials with current research papers, TED and You Tube presentations, and emerging aspects being reported by the media. discussion.
Action Taken
The unit coordinator provided an overwhelming amount of material but did not provide guidance regarding importance or connection to learning outcomes.
Source: Have Your Say
Feedback
"Tutorial activities added value to the learning contexts"
Recommendation
Maintain the connection between research and evidence-based best-practice.
Action Taken
Sessional lecturers were noted as providing quality workshops. The unit coordinator adopted an adversarial response to student complaints, with a corresponding decline in online tutorial attendance.
Source: Have Your Say
Feedback
Assignments provided a platform to apply critical thinking and analysis to practical operations management issues
Recommendation
Provide students with choices of case studies to increase understanding of operational issues that can occur in different industries.
Action Taken
Nil.
Source: Have Your Say; Emails
Feedback
The clarity of assessment guidelines could be improved.
Recommendation
Clarity of assessment tasks to be reviewed by academic staff knowledgable in the field.
Action Taken
Nil.
Source: Have Your Say; Emails
Feedback
Recorded lectures were made available throughout the term. A focus on timeliness and quality would be beneficial.
Recommendation
Ensure lecture recordings are uploaded to Moodle upon completion of each (zoom) lecture session.
Action Taken
Nil.
Source: Emails
Feedback
SBL responded effectively to student concerns
Recommendation
Clear communication across the teaching team and with students will contribute to the progressive achievement of learning outcomes.
Action Taken
Nil.
Source: Phone call
Feedback
Weekly discussion of progress in understanding and applying the concepts to assignment tasks was very beneficial
Recommendation
Workshop discussions facilitate understanding and application of knowledge to real-world issues in operations management.
Action Taken
Nil.
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Analyse the role operations managers perform in an organisation
  2. Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
  3. Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
  4. Develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
  5. Analyse recent and emerging trends in operations management and their potential impact on organisational performance.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Written Assessment
2 - Practical Assessment
Alignment of Graduate Attributes to Learning Outcomes
Introductory Level
Intermediate Level
Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
Alignment of Assessment Tasks to Graduate Attributes
Introductory Level
Intermediate Level
Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9
1 - Written Assessment
2 - Practical Assessment