MGMT19126 - Operations Management

General Information

Unit Synopsis

This unit focuses on the production of goods and services in a multitude of operations that provide for the needs of people in our increasingly globalised economy. In this unit, you will gain insights on how output is achieved smoothly, efficiently, and profitably to meet the needs of organisational customers and clients. This unit will enable you to gain knowledge and skills to recognise the need for improvements within an organisation's business model and value chain. You will examine productivity management, quality control, facilities management, and project management. The unit will enable you to design and develop production and operating systems, while also applying a number of generic problem-solving techniques.

Details

Level Undergraduate
Unit Level 2
Credit Points 6
Student Contribution Band 3
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Completion of 48 credit points in the first year of equivalent full-time study.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 1 - 2020

Term 1 - 2020 Profile
Brisbane
Melbourne
Online
Perth
Rockhampton
Sydney
Term 1 - 2021 Profile
Brisbane
Melbourne
Online
Sydney

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Written Assessment 40%
2. Practical Assessment 60%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 1 - 2020 : The overall satisfaction for students in the last offering of this course was 4.2 (on a 5 point Likert scale), based on a 30.86% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Have Your Say
Feedback
"The bests aspects behind this course would be insights into how there is a substantial effort that goes behind operational management. Especially in terms of capacity, forecasting, facility designs, and layouts were interesting to read learn about."
Recommendation
Continue using current examples occurring in industry as well as discussing those being reported in the media.
Action Taken
Additional learning materials (e.g. case studies from manufacturing and service industries) have been added.
Source: Have Your Say
Feedback
"Throughout the unit, there were often references to "which you should know from your prior studies". Please note, this subject falls part of the Bachelor of Education (Secondary). Secondary Ed students aren't doing a lot of business subjects and for some students, this subject is the first they are doing in the chosen discipline of business studies."
Recommendation
Try to introduce more fundamental ideas and knowledge in operations management.
Action Taken
The operations management related learning materials (e.g. case studies, key concepts etc.) have been added in Week 1 to 3 to focus more on fundamental ideas.
Source: Have Your Say
Feedback
"Having video or audio recordings about the assessment guideline. To give us extra information about the assessment, and clearly identified what is expected from students and to prevent any confusion. I believe it makes us do well in our assessments."
Recommendation
Ensure additional assessment recordings are uploaded to Moodle.
Action Taken
Nil.
Source: Have Your Say
Feedback
"More application to current organisations would improve the understanding."
Recommendation
Try to encompass case discussion of issues and operational aspects that are in current media coverage.
Action Taken
Nil.
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Analyse the role operations managers perform in an organisation
  2. Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
  3. Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
  4. Develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
  5. Analyse recent and emerging trends in operations management and their potential impact on organisational performance.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Written Assessment
2 - Practical Assessment
Alignment of Graduate Attributes to Learning Outcomes
Introductory Level
Intermediate Level
Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
Alignment of Assessment Tasks to Graduate Attributes
Introductory Level
Intermediate Level
Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9
1 - Written Assessment
2 - Practical Assessment