This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
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Application Mode |
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How to Apply | Please Enquire or Apply Now | ||||||||||||||
Study Area |
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Skill Area |
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AQF Level | Level 3: Certificate III |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Possible occupational outcomes include:
• Accounts Receivable Clerk
• Accounts Payable Clerk
• Clerk
• Data Entry Operator
• Junior Personal Assistant
• Receptionist
• Office Administration Assistant
• Office Administrator
• Word Processing Operator
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details , including the different study modes offered for each structure.
12-18 months
Core Units Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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BSBXCM301 | Engage in workplace communication | More Information | Training.gov Details | |
BSBWHS311 | Assist with maintaining workplace safety | More Information | Training.gov Details | |
BSBTWK301 | Use inclusive work practices | More Information | Training.gov Details | |
BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
BSBPEF201 | Support personal wellbeing in the workplace | More Information | Training.gov Details | |
BSBCRT311 | Apply critical thinking skills in a team environment | More Information | Training.gov Details | |
Group A Electives - Technology Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A |
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BSBTEC201 | Use business software applications | More Information | Training.gov Details | |
BSBTEC404 | Use digital technologies to collaborate in a work environment | More Information | Training.gov Details | |
BSBTEC302 | Design and produce spreadsheets | More Information | Training.gov Details | |
BSBTEC202 | Use digital technologies to communicate in a work environment | More Information | Training.gov Details | |
BSBTEC301 | Design and produce business documents | More Information | Training.gov Details | |
BSBWRT311 | Write simple documents | More Information | Training.gov Details | |
BSBTEC303 | Create electronic presentations | More Information | Training.gov Details | |
Group B Electives - Business Competence Students must complete six (6) core units and seven (7) elective units. One (1) elective must be from Group B |
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BSBPEF301 | Organise personal work priorities | More Information | Training.gov Details | |
Group D Electives - Customer and Client Engagement Students must complete six (6) core units and seven (7) elective units.
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BSBOPS304 | Deliver and monitor a service to customers | More Information | Training.gov Details | |
Group E Electives - Business Administration Students must complete six (6) core units and seven (7) elective units.
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BSBPUR301 | Purchase goods and services | More Information | Training.gov Details | |
BSBOPS301 | Maintain business resources | More Information | Training.gov Details | |
BSBOPS303 | Organise schedules | More Information | Training.gov Details | |
Group F Electives - Medical Administration Students must complete six (6) core units and seven (7) elective units. up to four (4) units may be selected from Groups A to G. For a specialisation in Medication Administration, 4 electives must be selected from Group F. The achievement of a specialisation will be identified on testamurs as follows: BSB30120 Certificate III in Business (Medical Administration) |
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BSBMED301 | Interpret and apply medical terminology appropriately | More Information | Training.gov Details | |
BSBMED302 | Prepare and process medical accounts | More Information | Training.gov Details | |
BSBMED303 | Maintain patient records | More Information | Training.gov Details | |
BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment | More Information | Training.gov Details |
Unit Code | Unit Name |
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BSBXCM301 | Engage in workplace communication |
BSBTEC303 | Create electronic presentations |
BSBMED303 | Maintain patient records |
BSBMED302 | Prepare and process medical accounts |
BSBMED301 | Interpret and apply medical terminology appropriately |
BSBOPS303 | Organise schedules |
BSBOPS301 | Maintain business resources |
BSBPUR301 | Purchase goods and services |
BSBOPS304 | Deliver and monitor a service to customers |
BSBPEF301 | Organise personal work priorities |
BSBWRT311 | Write simple documents |
BSBWHS311 | Assist with maintaining workplace safety |
BSBTEC301 | Design and produce business documents |
BSBTEC202 | Use digital technologies to communicate in a work environment |
BSBTEC302 | Design and produce spreadsheets |
BSBTEC404 | Use digital technologies to collaborate in a work environment |
BSBTEC201 | Use business software applications |
BSBCRT311 | Apply critical thinking skills in a team environment |
BSBPEF201 | Support personal wellbeing in the workplace |
BSBSUS211 | Participate in sustainable work practices |
BSBTWK301 | Use inclusive work practices |
BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment |
12 months
Core Units Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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BSBCRT311 | Apply critical thinking skills in a team environment | More Information | Training.gov Details | |
BSBPEF201 | Support personal wellbeing in the workplace | More Information | Training.gov Details | |
BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
BSBTWK301 | Use inclusive work practices | More Information | Training.gov Details | |
BSBWHS311 | Assist with maintaining workplace safety | More Information | Training.gov Details | |
BSBXCM301 | Engage in workplace communication | More Information | Training.gov Details | |
Group A Electives - Technology Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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BSBTEC303 | Create electronic presentations | More Information | Training.gov Details | |
BSBWRT311 | Write simple documents | More Information | Training.gov Details | |
BSBTEC301 | Design and produce business documents | More Information | Training.gov Details | |
BSBTEC202 | Use digital technologies to communicate in a work environment | More Information | Training.gov Details | |
BSBTEC201 | Use business software applications | More Information | Training.gov Details | |
BSBTEC302 | Design and produce spreadsheets | More Information | Training.gov Details | |
Group B Electives - Business Competence Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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BSBPEF301 | Organise personal work priorities | More Information | Training.gov Details | |
Group D Electives - Customer and Client Engagement Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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BSBOPS304 | Deliver and monitor a service to customers | More Information | Training.gov Details | |
Group E Electives - Business Administration Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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BSBOPS303 | Organise schedules | More Information | Training.gov Details | |
BSBOPS301 | Maintain business resources | More Information | Training.gov Details | |
Group C Elective - Teamwork and Relationships Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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BSBXTW301 | Work in a team | More Information | Training.gov Details | |
Group F Elective - Medical Administration Students must complete six (6) core units and seven (7) elective units. up to four (4) units may be selected from Groups A to G. For a specialisation in Medication Administration, 4 electives must be selected from Group F. The achievement of a specialisation will be identified on testamurs as follows: BSB30120 Certificate III in Business (Medical Administration) |
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BSBMED301 | Interpret and apply medical terminology appropriately | More Information | Training.gov Details | |
BSBMED302 | Prepare and process medical accounts | More Information | Training.gov Details | |
BSBMED303 | Maintain patient records | More Information | Training.gov Details | |
BSBMED304 | Assist in controlling stocks and supplies | More Information | Training.gov Details | |
BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment | More Information | Training.gov Details |
Unit Code | Unit Name |
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BSBCRT311 | Apply critical thinking skills in a team environment |
BSBPEF301 | Organise personal work priorities |
BSBMED304 | Assist in controlling stocks and supplies |
BSBMED303 | Maintain patient records |
BSBMED302 | Prepare and process medical accounts |
BSBMED301 | Interpret and apply medical terminology appropriately |
BSBXTW301 | Work in a team |
BSBOPS301 | Maintain business resources |
BSBOPS303 | Organise schedules |
BSBOPS304 | Deliver and monitor a service to customers |
BSBTEC302 | Design and produce spreadsheets |
BSBPEF201 | Support personal wellbeing in the workplace |
BSBTEC201 | Use business software applications |
BSBTEC202 | Use digital technologies to communicate in a work environment |
BSBTEC301 | Design and produce business documents |
BSBWRT311 | Write simple documents |
BSBTEC303 | Create electronic presentations |
BSBXCM301 | Engage in workplace communication |
BSBWHS311 | Assist with maintaining workplace safety |
BSBTWK301 | Use inclusive work practices |
BSBSUS211 | Participate in sustainable work practices |
BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment |
Assessment Types |
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Written/Electronic Assessment |
RPL |
Practical Task |
Project |