Previous Version Version Effective: 27th of July, 2022
Version Effective: 27th of July, 2022

BSB30120 - Certificate III in Business

Course Details

Course Summary

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment, and relevant theoretical knowledge. They may provide technical advice and support to a team.


Entry Requirements

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.


Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $3,523.00 (2022)
$3,666.00 (2023)
Subsidised Full Fee $1,261.00 (2022)
$1,820.00 (2023)
Subsidised Concession Fee $494.00 (2022)
$1,183.00 (2023)
Fee for service per unit $271.00 (2022)
$282.00 (2023)
Subsidised full fee per unit $97.00 (2022)
$140.00 (2023)
Subsidised concession fee per unit $38.00 (2022)
$91.00 (2023)
TAFE Priority Training Program fee per unit $29.70 (2022)
$68.20 (2023)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Business, Accounting and Law
Skill Area
  • Business Services
AQF Level Level 3: Certificate III

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable

Student Outcomes, Career Opportunities and Occupations

Career Opportunities include: Clerk, Data Entry Operator, Junior Personal Assistant, Receptionist, Office Administration Assistant, Office Administrator, Word Processing Operator

Course Structures

In order to complete this course, you must:

  1. Complete 6 core units
  2. Complete 7 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Please select a course structure from the options below:
Online Structure

12-18 months

  • Online
Core Units

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A 

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to G
  • up to three (3) units may be selected from the unspecified electives list
BSBPEF201 Support personal wellbeing in the workplace More Information Training.gov Details
BSBSUS211 Participate in sustainable work practices More Information Training.gov Details
BSBTWK301 Use inclusive work practices More Information Training.gov Details
BSBWHS311 Assist with maintaining workplace safety More Information Training.gov Details
BSBXCM301 Engage in workplace communication More Information Training.gov Details
BSBCRT311 Apply critical thinking skills in a team environment More Information Training.gov Details
Group A Electives - Technology

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBTEC201 Use business software applications More Information Training.gov Details
BSBTEC301 Design and produce business documents More Information Training.gov Details
BSBWRT311 Write simple documents More Information Training.gov Details
BSBTEC302 Design and produce spreadsheets More Information Training.gov Details
BSBTEC303 Create electronic presentations More Information Training.gov Details
Group B Electives - Business Competence

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBSTR301 Contribute to continuous improvement More Information Training.gov Details
BSBPEF301 Organise personal work priorities More Information Training.gov Details
Group C Electives - Teamwork and Relationships

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBLDR301 Support effective workplace relationships More Information Training.gov Details
Group D Electives - Customer and Client Engagement

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBOPS304 Deliver and monitor a service to customers More Information Training.gov Details
Group E Electives - Business Administration

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBOPS303 Organise schedules More Information Training.gov Details
BSBOPS301 Maintain business resources More Information Training.gov Details
BSBPUR301 Purchase goods and services More Information Training.gov Details
Group F Electives - Medical Administration

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units, for the specialisation in Medical Administration, four (4) electives must be selected from Group F.

The achievement of a Medical Administration specialisation will be identified on testamurs as follows: BSB30120 Certificate III in Business (Medical Administration)

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment More Information Training.gov Details
BSBMED303 Maintain patient records More Information Training.gov Details
BSBMED302 Prepare and process medical accounts More Information Training.gov Details
BSBMED301 Interpret and apply medical terminology appropriately More Information Training.gov Details
Unspecified Electives

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBLEG311 Work in a legal services environment More Information Training.gov Details
BSBLEG314 Protect information in a legal services environment More Information Training.gov Details
BSBLEG315 Assist in planning activities in a legal services environment More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 BSBTEC201 - Use business software applications
2 BSBPEF201 - Support personal wellbeing in the workplace
3 BSBSUS211 - Participate in sustainable work practices
4 BSBTWK301 - Use inclusive work practices
5 BSBWHS311 - Assist with maintaining workplace safety
6 BSBXCM301 - Engage in workplace communication
7 BSBCRT311 - Apply critical thinking skills in a team environment
8 BSBPEF301 - Organise personal work priorities
9 BSBTEC301 - Design and produce business documents
10 BSBOPS304 - Deliver and monitor a service to customers
11 BSBWRT311 - Write simple documents
12 BSBTEC302 - Design and produce spreadsheets
13 BSBTEC303 - Create electronic presentations

The following units have no specific enrolment order and you should discuss the order of enrolment for these with your teacher.
Unit Code Unit Name
BSBLEG315 Assist in planning activities in a legal services environment
BSBLDR301 Support effective workplace relationships
BSBLEG314 Protect information in a legal services environment
BSBLEG311 Work in a legal services environment
BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts
BSBMED303 Maintain patient records
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
BSBPUR301 Purchase goods and services
BSBOPS301 Maintain business resources
BSBSTR301 Contribute to continuous improvement
BSBOPS303 Organise schedules

Trainee Structure

12 months

  • Online
  • On-campus
Core Units

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBPEF201 Support personal wellbeing in the workplace More Information Training.gov Details
BSBSUS211 Participate in sustainable work practices More Information Training.gov Details
BSBTWK301 Use inclusive work practices More Information Training.gov Details
BSBWHS311 Assist with maintaining workplace safety More Information Training.gov Details
BSBXCM301 Engage in workplace communication More Information Training.gov Details
BSBCRT311 Apply critical thinking skills in a team environment More Information Training.gov Details
Group A Electives - Technology

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBTEC201 Use business software applications More Information Training.gov Details
BSBTEC301 Design and produce business documents More Information Training.gov Details
BSBWRT311 Write simple documents More Information Training.gov Details
BSBTEC302 Design and produce spreadsheets More Information Training.gov Details
BSBTEC303 Create electronic presentations More Information Training.gov Details
Group B Electives - Business Competence

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBSTR301 Contribute to continuous improvement More Information Training.gov Details
BSBPEF301 Organise personal work priorities More Information Training.gov Details
Group C Elective - Teamwork and Relationships

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBLDR301 Support effective workplace relationships More Information Training.gov Details
Group D Electives - Customer and Client Engagement

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBOPS304 Deliver and monitor a service to customers More Information Training.gov Details
Group E Electives - Business Administration

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBPUR301 Purchase goods and services More Information Training.gov Details
BSBOPS301 Maintain business resources More Information Training.gov Details
BSBOPS303 Organise schedules More Information Training.gov Details
Group F Elective - Medical Administration

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units, for the specialisation in Medical Administration, four (4) electives must be selected from Group F.

The achievement of a specialisation will be identified on testamurs as follows: BSB30120 Certificate III in Business (Medical Administration)

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment More Information Training.gov Details
BSBMED303 Maintain patient records More Information Training.gov Details
BSBMED302 Prepare and process medical accounts More Information Training.gov Details
BSBMED301 Interpret and apply medical terminology appropriately More Information Training.gov Details
Unspecified Electives

Students must complete six (6) core units and seven (7) elective units.

Two (2) electives must be selected from Group A

One (1) elective must be from Group B

For the remaining four (4) elective units

  • up to four (4) units may be selected from Groups A to F
  • up to three (3) units may be selected from the unspecified electives list
BSBLEG311 Work in a legal services environment More Information Training.gov Details
BSBLEG314 Protect information in a legal services environment More Information Training.gov Details
BSBLEG315 Assist in planning activities in a legal services environment More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 BSBTEC201 - Use business software applications
2 BSBPEF201 - Support personal wellbeing in the workplace
3 BSBSUS211 - Participate in sustainable work practices
4 BSBTWK301 - Use inclusive work practices
5 BSBWHS311 - Assist with maintaining workplace safety
6 BSBXCM301 - Engage in workplace communication
7 BSBCRT311 - Apply critical thinking skills in a team environment
8 BSBPEF301 - Organise personal work priorities
9 BSBTEC301 - Design and produce business documents
10 BSBOPS304 - Deliver and monitor a service to customers
11 BSBWRT311 - Write simple documents
12 BSBTEC302 - Design and produce spreadsheets
13 BSBTEC303 - Create electronic presentations

The following units have no specific enrolment order and you should discuss the order of enrolment for these with your teacher.
Unit Code Unit Name
BSBLEG315 Assist in planning activities in a legal services environment
BSBLDR301 Support effective workplace relationships
BSBLEG314 Protect information in a legal services environment
BSBLEG311 Work in a legal services environment
BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts
BSBMED303 Maintain patient records
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
BSBOPS303 Organise schedules
BSBOPS301 Maintain business resources
BSBSTR301 Contribute to continuous improvement
BSBPUR301 Purchase goods and services

Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
RPL
Practical Task
Project
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2021 Availabilities

Online Structure

There are currently no intakes scheduled for this course structure.

Trainee Structure

There are currently no intakes scheduled for this course structure.

Domestic 2022 Availabilities

Online Structure

There are currently no intakes scheduled for this course structure.

Trainee Structure

There are currently no intakes scheduled for this course structure.

Domestic 2023 Availabilities

Online Structure

Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time

Trainee Structure

There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details

More Details

BSB30120 Certificate III in Business 

This qualification reflects the role of individuals in a variety of Business Services job roles.  Individuals in these roles carry out a range of routine procedural, clerical, administrative, or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment, and relevant theoretical knowledge. They may provide technical advice and support to a team. 


BSB30120 Certificate III in Business (Medical Administration) Specialisation 

The Medical Administration Specialisation is related to individuals who want to develop or enhance competency working in medical administration contexts.  

Students must complete the following four (4) elective units to be eligible for the Medical Administration Specialisation: 

  • BSBMED301 Interpret and apply medical terminology appropriately 

  • BSBMED302 Prepare and process medical accounts 

  • BSBMED303 Maintain patient records 

  • BSBMED305 Apply the principles of confidentiality, privacy, and security within the medical environment 


Other Areas of Competency: 

Students with an interest in administrative competencies in a Legal environment may choose the following three (3) elective units:  

  • BSBLEG311 Work in a legal services environment 

  • BSBLEG314 Protect information in a legal services environment 

  • BSBLEG315 Assist in planning activities in a legal services environment 

Note: Selection of these elective units will not result in a specialisation for this course.  


Recommended Online’ and ‘TraineeCourse Structure 




Note: It is recommended that students only enrol in one (1) unit at a time to avoid over enrolling. All units have available intakes each month from January to December to accommodate a seamless progression through the course


Recognition of Prior Learning (RPL) and Credit Transfers 

Students currently working in the industry or with previous experience may be able to earn credit for things they already know. CQUniversity can assess your skills, directly apply credits from your previous studies and apply advanced standing in your course. 


RPL: Involves an assessment process of an individual’s previously obtained skills and knowledge that has been achieved outside the formal education and training system.  

Skills and Knowledge will need to be current (in the last 12-18 months) and evidence in the form of Resume, Job Descriptions, and References, (just to name a few) will need to be provided in support of the application. 

If you are seeking RPL in a VET (Vocational Education and Training) Course, please complete the online enquiry form 

 

Credit Transfer: Is where a person has previously completed equivalent competencies or learning outcomes (via formal learning) in the same or similar field in which they are currently studying. 

Documentation of previous competencies achieved in the form of “Results of Assessment” is required. This document will be verified with the issuing Registered Training Organisation (RTO) 

Select here for more information on RPL and Credit Transfer. 


Please discuss this with your teacher at the commencement of your course and they will assist you with this process. 


Teaching Contacts:  

Maree Brown 

07 4970 7352 

Tina Caban 

07 4940 3331 

 


Business Course Pathways to further Vocational Education Study: 

- BSB40120 Certificate IV in Business 

- BSB50120 Diploma of Business 


Upon completion of the BSB40120 Certificate IV in Business, you can continue your study with CQUniversity through direct entry into BSB50120 Diploma of Business.  

The Diploma of Business will develop sound managerial level business skills. You will learn how to effectively lead communication, manage meetings, develop critical thinking in others, develop workplace policies and procedures, manage business resources, financial budgets and more. You will be able to learn a diverse range of new skills or build on existing knowledge to become more effective at work or achieve your career goals. 

 

Business Course Pathway to Undergraduate Study:  

Upon completion of the BSB50120 Diploma of Business, you can continue your study with CQUniversity through direct entry into CL86 Bachelor of Business 

The Bachelor of Business will equip you with the skills and knowledge required to progress your career in business and management. In addition, the course will provide you with membership pathways to professional bodies, ensuring that upon completion of the course, you will receive recognition for the skills and knowledge in your chosen profession. 


Business Course Pathways to Post Graduate Study: 

- CH76 Graduate Certificate in Management 

- CL21 Master of Business Management