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Course History
Please note that the information shown below is for an obsolete version of the course. Please select the 'Next Version' button to view more relevant dataBSB30120 - Certificate III in Business
Course Details
Course Summary
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment, and relevant theoretical knowledge. They may provide technical advice and support to a team.
Entry Requirements
Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
Course Details
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| How to Apply | Please Enquire or Apply Now | ||||||||||||
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| AQF Level | Level 3: Certificate III |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Student Outcomes, Career Opportunities and Occupations
Career Opportunities include: Clerk, Data Entry Operator, Junior Personal Assistant, Receptionist, Office Administration Assistant, Office Administrator, Word Processing Operator
Course Structures
In order to complete this course, you must:
- Complete 6 core units
- Complete 7 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Please select a course structure from the options below:
Online Structure
12-18 months
- Online
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Core Units Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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|---|---|---|---|---|
| BSBPEF201 | Support personal wellbeing in the workplace | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| BSBTWK301 | Use inclusive work practices | More Information | Training.gov Details | |
| BSBWHS311 | Assist with maintaining workplace safety | More Information | Training.gov Details | |
| BSBXCM301 | Engage in workplace communication | More Information | Training.gov Details | |
| BSBCRT311 | Apply critical thinking skills in a team environment | More Information | Training.gov Details | |
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Group A Electives - Technology Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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| BSBTEC201 | Use business software applications | More Information | Training.gov Details | |
| BSBTEC301 | Design and produce business documents | More Information | Training.gov Details | |
| BSBWRT311 | Write simple documents | More Information | Training.gov Details | |
| BSBTEC302 | Design and produce spreadsheets | More Information | Training.gov Details | |
| BSBTEC303 | Create electronic presentations | More Information | Training.gov Details | |
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Group B Electives - Business Competence Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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| BSBSTR301 | Contribute to continuous improvement | More Information | Training.gov Details | |
| BSBPEF301 | Organise personal work priorities | More Information | Training.gov Details | |
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Group C Electives - Teamwork and Relationships Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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| BSBLDR301 | Support effective workplace relationships | More Information | Training.gov Details | |
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Group D Electives - Customer and Client Engagement Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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| BSBOPS304 | Deliver and monitor a service to customers | More Information | Training.gov Details | |
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Group E Electives - Business Administration Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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| BSBPUR301 | Purchase goods and services | More Information | Training.gov Details | |
| BSBOPS301 | Maintain business resources | More Information | Training.gov Details | |
| BSBOPS303 | Organise schedules | More Information | Training.gov Details | |
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Group F Electives - Medical Administration Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units, for the specialisation in Medical Administration, four (4) electives must be selected from Group F. The achievement of a Medical Administration specialisation will be identified on testamurs as follows: BSB30120 Certificate III in Business (Medical Administration) |
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| BSBMED301 | Interpret and apply medical terminology appropriately | More Information | Training.gov Details | |
| BSBMED302 | Prepare and process medical accounts | More Information | Training.gov Details | |
| BSBMED303 | Maintain patient records | More Information | Training.gov Details | |
| BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment | More Information | Training.gov Details | |
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Unspecified Electives Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
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| BSBLEG315 | Assist in planning activities in a legal services environment | More Information | Training.gov Details | |
| BSBLEG314 | Protect information in a legal services environment | More Information | Training.gov Details | |
| BSBLEG311 | Work in a legal services environment | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | BSBTEC201 - Use business software applications |
| 2 | BSBPEF201 - Support personal wellbeing in the workplace |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | BSBTWK301 - Use inclusive work practices |
| 5 | BSBWHS311 - Assist with maintaining workplace safety |
| 6 | BSBXCM301 - Engage in workplace communication |
| 7 | BSBCRT311 - Apply critical thinking skills in a team environment |
| 8 | BSBPEF301 - Organise personal work priorities |
| 9 | BSBTEC301 - Design and produce business documents |
| 10 | BSBOPS304 - Deliver and monitor a service to customers |
| 11 | BSBWRT311 - Write simple documents |
| 12 | BSBTEC302 - Design and produce spreadsheets |
| 13 | BSBTEC303 - Create electronic presentations |
The following units have no specific enrolment order and you should discuss the order of enrolment for these with your teacher.
| Unit Code | Unit Name |
|---|---|
| BSBSTR301 | Contribute to continuous improvement |
| BSBLDR301 | Support effective workplace relationships |
| BSBPUR301 | Purchase goods and services |
| BSBOPS301 | Maintain business resources |
| BSBOPS303 | Organise schedules |
| BSBMED301 | Interpret and apply medical terminology appropriately |
| BSBMED302 | Prepare and process medical accounts |
| BSBMED303 | Maintain patient records |
| BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment |
| BSBLEG315 | Assist in planning activities in a legal services environment |
| BSBLEG314 | Protect information in a legal services environment |
| BSBLEG311 | Work in a legal services environment |
Trainee Structure
12 months
- On-campus
- Online
|
Core Units Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
|
||||
|---|---|---|---|---|
| BSBPEF201 | Support personal wellbeing in the workplace | More Information | Training.gov Details | |
| BSBSUS211 | Participate in sustainable work practices | More Information | Training.gov Details | |
| BSBTWK301 | Use inclusive work practices | More Information | Training.gov Details | |
| BSBWHS311 | Assist with maintaining workplace safety | More Information | Training.gov Details | |
| BSBXCM301 | Engage in workplace communication | More Information | Training.gov Details | |
| BSBCRT311 | Apply critical thinking skills in a team environment | More Information | Training.gov Details | |
|
Group A Electives - Technology Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
|
||||
| BSBTEC201 | Use business software applications | More Information | Training.gov Details | |
| BSBTEC301 | Design and produce business documents | More Information | Training.gov Details | |
| BSBWRT311 | Write simple documents | More Information | Training.gov Details | |
| BSBTEC302 | Design and produce spreadsheets | More Information | Training.gov Details | |
| BSBTEC303 | Create electronic presentations | More Information | Training.gov Details | |
|
Group B Electives - Business Competence Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
|
||||
| BSBSTR301 | Contribute to continuous improvement | More Information | Training.gov Details | |
| BSBPEF301 | Organise personal work priorities | More Information | Training.gov Details | |
|
Group C Elective - Teamwork and Relationships Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
|
||||
| BSBLDR301 | Support effective workplace relationships | More Information | Training.gov Details | |
|
Group D Electives - Customer and Client Engagement Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
|
||||
| BSBOPS304 | Deliver and monitor a service to customers | More Information | Training.gov Details | |
|
Group E Electives - Business Administration Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
|
||||
| BSBOPS303 | Organise schedules | More Information | Training.gov Details | |
| BSBOPS301 | Maintain business resources | More Information | Training.gov Details | |
| BSBPUR301 | Purchase goods and services | More Information | Training.gov Details | |
|
Group F Elective - Medical Administration Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units, for the specialisation in Medical Administration, four (4) electives must be selected from Group F. The achievement of a specialisation will be identified on testamurs as follows: BSB30120 Certificate III in Business (Medical Administration) |
||||
| BSBMED301 | Interpret and apply medical terminology appropriately | More Information | Training.gov Details | |
| BSBMED302 | Prepare and process medical accounts | More Information | Training.gov Details | |
| BSBMED303 | Maintain patient records | More Information | Training.gov Details | |
| BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment | More Information | Training.gov Details | |
|
Unspecified Electives Students must complete six (6) core units and seven (7) elective units. Two (2) electives must be selected from Group A One (1) elective must be from Group B For the remaining four (4) elective units
|
||||
| BSBLEG315 | Assist in planning activities in a legal services environment | More Information | Training.gov Details | |
| BSBLEG314 | Protect information in a legal services environment | More Information | Training.gov Details | |
| BSBLEG311 | Work in a legal services environment | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | BSBTEC201 - Use business software applications |
| 2 | BSBPEF201 - Support personal wellbeing in the workplace |
| 3 | BSBSUS211 - Participate in sustainable work practices |
| 4 | BSBTWK301 - Use inclusive work practices |
| 5 | BSBWHS311 - Assist with maintaining workplace safety |
| 6 | BSBXCM301 - Engage in workplace communication |
| 7 | BSBCRT311 - Apply critical thinking skills in a team environment |
| 8 | BSBPEF301 - Organise personal work priorities |
| 9 | BSBTEC301 - Design and produce business documents |
| 10 | BSBOPS304 - Deliver and monitor a service to customers |
| 11 | BSBWRT311 - Write simple documents |
| 12 | BSBTEC302 - Design and produce spreadsheets |
| 13 | BSBTEC303 - Create electronic presentations |
The following units have no specific enrolment order and you should discuss the order of enrolment for these with your teacher.
| Unit Code | Unit Name |
|---|---|
| BSBSTR301 | Contribute to continuous improvement |
| BSBLDR301 | Support effective workplace relationships |
| BSBOPS303 | Organise schedules |
| BSBOPS301 | Maintain business resources |
| BSBPUR301 | Purchase goods and services |
| BSBMED301 | Interpret and apply medical terminology appropriately |
| BSBMED302 | Prepare and process medical accounts |
| BSBMED303 | Maintain patient records |
| BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment |
| BSBLEG315 | Assist in planning activities in a legal services environment |
| BSBLEG314 | Protect information in a legal services environment |
| BSBLEG311 | Work in a legal services environment |
Course Assessment Information
RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| RPL |
| Practical Task |
| Project |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
Domestic 2021 Availabilities
Online Structure
There are currently no intakes scheduled for this course structure.
Trainee Structure
There are currently no intakes scheduled for this course structure.
Domestic 2022 Availabilities
Online Structure
There are currently no intakes scheduled for this course structure.
Trainee Structure
There are currently no intakes scheduled for this course structure.
Domestic 2023 Availabilities
Online Structure
Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time
Trainee Structure
There are currently no intakes scheduled for this course structure.
Domestic 2024 Availabilities
Online Structure
There are currently no intakes scheduled for this course structure.
Trainee Structure
There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:
Show Historic Availabilities
Show Historic Availabilities
More Details
More Details
BSB30120 Certificate III in Business
This qualification reflects the role of individuals in a variety of Business Services job roles. Individuals in these roles carry out a range of routine procedural, clerical, administrative, or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment, and relevant theoretical knowledge. They may provide technical advice and support to a team.
BSB30120 Certificate III in Business (Medical Administration) Specialisation
The Medical Administration Specialisation is related to individuals who want to develop or enhance competency working in medical administration contexts.
Students must complete the following four (4) elective units to be eligible for the Medical Administration Specialisation:
BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts
BSBMED303 Maintain patient records
BSBMED305 Apply the principles of confidentiality, privacy, and security within the medical environment
Other Areas of Competency:
Students with an interest in administrative competencies in a Legal environment may choose the following three (3) elective units:
BSBLEG311 Work in a legal services environment
BSBLEG314 Protect information in a legal services environment
BSBLEG315 Assist in planning activities in a legal services environment
Note: Selection of these elective units will not result in a specialisation for this course.
Recommended ‘Online’ and ‘Trainee’ Course Structure
Note: It is recommended that students only enrol in one (1) unit at a time to avoid over enrolling. All units have available intakes each month from January to December to accommodate a seamless progression through the course
Recognition of Prior Learning (RPL) and Credit Transfers
Students currently working in the industry or with previous experience may be able to earn credit for things they already know. CQUniversity can assess your skills, directly apply credits from your previous studies and apply advanced standing in your course.
RPL: Involves an assessment process of an individual’s previously obtained skills and knowledge that has been achieved outside the formal education and training system.
Skills and Knowledge will need to be current (in the last 12-18 months) and evidence in the form of Resume, Job Descriptions, and References, (just to name a few) will need to be provided in support of the application.
If you are seeking RPL in a VET (Vocational Education and Training) Course, please complete the online enquiry form.
Credit Transfer: Is where a person has previously completed equivalent competencies or learning outcomes (via formal learning) in the same or similar field in which they are currently studying.
Documentation of previous competencies achieved in the form of “Results of Assessment” is required. This document will be verified with the issuing Registered Training Organisation (RTO).
Select here for more information on RPL and Credit Transfer.
Please discuss this with your teacher at the commencement of your course and they will assist you with this process.
Teaching Contacts:
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Business Course Pathways to further Vocational Education Study:
- BSB40120 Certificate IV in Business
- BSB50120 Diploma of Business
Upon completion of the BSB40120 Certificate IV in Business, you can continue your study with CQUniversity through direct entry into BSB50120 Diploma of Business.
The Diploma of Business will develop sound managerial level business skills. You will learn how to effectively lead communication, manage meetings, develop critical thinking in others, develop workplace policies and procedures, manage business resources, financial budgets and more. You will be able to learn a diverse range of new skills or build on existing knowledge to become more effective at work or achieve your career goals.
Business Course Pathway to Undergraduate Study:
Upon completion of the BSB50120 Diploma of Business, you can continue your study with CQUniversity through direct entry into CL86 Bachelor of Business
The Bachelor of Business will equip you with the skills and knowledge required to progress your career in business and management. In addition, the course will provide you with membership pathways to professional bodies, ensuring that upon completion of the course, you will receive recognition for the skills and knowledge in your chosen profession.
Business Course Pathways to Post Graduate Study:
- CH76 Graduate Certificate in Management
- CL21 Master of Business Management